question:
After installing 3ds Max 2018, the software does not start properly, or is unstable and crashes shortly after opening.
reason:
These errors can occur for a variety of reasons:
▪ Conflicts between 3ds Max, Windows Update and the ProSound.dlc sound driver;
▪ Windows permission issues;
▪ Certain backup software bundled with your computer may cause Max instability or startup problems;
▪ Some antivirus programs may prevent 3ds Max 2018 from loading correctly when trying to access web content with the new animated welcome screen;
▪ Previous versions of the Arnold renderer may also prevent 3ds Max 2018 from functioning properly;
▪ Launch a non-English version of 3ds Max with NVIDIA's mental ray installed.
solution:
Here are several troubleshooting steps you can try:
Update to 3ds Max 2018.3
▪ Sign in to your Autodesk Account, go to the 3ds Max > Updates & Add-ons menu, and download and install the 3ds Max 2018.3 Update.
Change the 3ds Max display driver
▪ Try changing the 3ds Max display driver from the default D3D11 driver to another 3ds Max display driver (eg D3D9).
Update ProSound.dlc file codecs
▪ Go to the Xiph open source website and download and install Directshow Filters for Ogg Vorbis, Speex, Theora, FLAC and WebM.
Rename the 3ds Max ProSound.dlc file to prevent it from launching (WARNING: After doing this, loading sound files into 3ds Max is not supported)
▪ Navigate to C:\Program Files\Autodesk\3ds Max 2018\stdplugs and rename the ProSound.dlc file to ProSound.dlc.BAK.
Make sure the CPU supports the Arnold Rendering Plug-in SSE 4.1 directive requirements. (Incompatible CPUs with Arnold may cause instability in 3ds Max 2018.)
▪ If your CPU is compatible, download and install the latest version of Arnold for 3ds Max 2018.
▪ If not, go to Windows Control Panel > Programs and Features and uninstall the MAXtoA plugin for 3ds Max 2018.
Uninstall or disable cloud-based backup software
▪ Some users have reported that certain cloud-based third-party backup software (including Microsoft OneDrive, Carbonite, Dell Backup and Recovery Solutions, and Druva) can cause 3ds Max to experience severe instability or complete inability to start.
▪ If you have these or other cloud-based backup software programs on your system, disable them to prevent startup, or go to the Windows Control Panel > Programs and Features menu to uninstall them completely. then restart your computer.
▪ In addition, users may need to unregister these Dell Backup and Recover DLLs to run 3ds Max.
Close the 3ds Max 2018 welcome screen before launching it
▪ Navigate to the C:\Users\your username\AppData\Local\Autodesk\3dsMax\2018 – 64bit\ENU folder and open the 3dsmax.ini file in Notepad.
▪ Select Ctrl-F to search for the word "welcome". Notepad should show this entry:
[WelcomeScreen]
LaunchCount=30
ShowAtStartupExt=1
▪ Change the line ShowAtStartupExt=1 to ShowAtStartupExt=0, then resave the .ini file and restart 3ds Max 2018.
For more information about 3ds Max animation rendering software, please click to enter the 3ds Max Chinese official website to find the information you need.