1. The project manager provides relevant parties with a quick status of key performance measurement indicators. The project manager collects progress on completed work, costs, risks, issues, and change requests. Which of the following key performance measurement indicators should the project manager include in the status report?
A. Forecast
B. Lack of resources
C. Project control limits
D. Corrective actions
Correct answer: A
Analysis: The performance report should contain the past, present, and future information of the project, and the content listed in the title just lacks future information.
2. The financial manager participated in the project status meeting for the first time. What project information should the project manager share at the meeting?
A. Update project management plan
B. Detailed cost and budget information
C. Status report of previous projects
D. Standard project status report
Correct answer: B
Analysis: Compared with communication management, this question is more like related party management. For financial managers, you should focus on providing financial information that they care about most, rather than regular information for project team members.
3. After using earned value management analysis, the project manager recognizes that task A has surplus funds, but task B has insufficient funds. The project manager wants to transfer the funds from task A to task B. What should the project manager use to communicate the current funding status to the client?
A. Project Management Plan
B. Change request
C. Monte Carlo analysis
D. Performance report
Correct answer: D
Analysis: This question is slightly controversial. Adjusting funds for different tasks is not a cost benchmark change, but it is also a cost change, and the change process should be implemented. However, the question of the subject is about how to communicate the current funding situation to the client. It is understood as a report on the status of the project, and the performance of the report is more interrelated. Therefore, according to the question of the topic, this question should not be understood as a change problem, but as a communication problem. Choose D to be more direct.
4. Due to organizational instability, a project manager found that related parties have a high turnover rate, and the expected data frequency, level of detail, and communication methods for status updates are different. To solve this problem, what should the project manager do next?
A. Use only push communication to maintain consistency
B. Continue to provide status updates as agreed at the beginning of the project
C. Update related party register and communication management plan
D. Use interactive communication methods for all interested parties during the project
Correct answer: C
Analysis: This topic is a related party issue. The related party does not subjectively cause some negative impact on the project, but objectively has a negative impact on the project. The principle of related party management is to identify as early as possible, and promote the positive impact of related parties on the project through public relations, and reduce its negative impact. Options A, B, and D are all solved according to communication problems, but this question is basically a related party problem. First, we must understand and analyze the related parties, and then use communication technology to influence.
5. In a routine project update, the project sponsor stated that the project schedule was unacceptably long. The project manager agrees to provide a proposal to expedite the schedule. This is an example of which of the following?
A. Push communication
B. Success model
C. Timeline adjustment
D. Interactive communication
Correct answer: D
Analysis: In the scenario described in this question, there is an exchange of opinions and feedback, so it is an interactive communication.
6. The project manager wants to send the project charter to the relevant parties of the project. Which of the following communication aspects should be used?
A. Interactive communication
B. Pull communication
C. Push communication
D. Face to face communication
Correct answer: A
Analysis: The choice of communication method for this test. The project charter is an important document in the project and needs to be understood and supported by related parties. Therefore, method A is better and can answer related parties’ questions about the project charter. In reality, the release of the charter is mostly in the form of face-to-face meetings. In addition to embodying the importance of the project, it is convenient to answer questions from related parties.
7. At a meeting, the customer requested to change the color of the product. The project team feels that this is a small change that will not affect the cost, scope, schedule, or risk. At the meeting, the project manager gave oral approval. Which of the following statements applies to this decision?
A. Acceptable, as long as the project sponsor approves
B. Not acceptable, because all change requests must be approved by the Change Control Board
C. Not acceptable, because the change request must be submitted in writing using a standard template
D. Acceptable, as long as the changes have been recorded
Correct answer: C
Analysis: The change must be communicated in writing, and cannot be applied or approved verbally. The change must be formal and C is correct. Remember: the overall change control system is a written communication mechanism for change approval.
8. Manager A communicates with team members on tasks, but in many cases, there will be problems with this task communication. One of the major reasons lies in the existence of "filtering". Regarding the concept of filtering, which of the following statements is correct?
A. It is a technology used with the project communication plan
B. When the supervisor verifies and summarizes the results of a communication message
C. In the upward or downward communication between the superior and the subordinate, most of the information is lost
D. A and B
Correct answer: C
Analysis: Filtering refers to the phenomenon that a large amount of information is lost in the top-down or bottom-up communication process. Regarding the "filtering" in communication, we need to pay attention to the following three points: 1. The main determining factor is the number of levels in the organizational structure; 2. The cause is language, culture, message content, intelligence, credibility, historical factors, etc.; 3. The filtering of information should be restricted as much as possible. Therefore, the B option error occurs when the filtering occurs during communication, not during inspection (verification and induction). Filtering is a real-time action.
9. You are managing a large-scale project and need to send some members to other countries. These countries have a big time difference. Most of the members of the project team are also located in other parts of your country. Choose the best method for team communication from the following.
A. Email
B. Use secretly protected pages
C. Frequent conference calls
D. Face to face meeting
Correct answer: B
Analysis: The test site for this question is the choice of communication method. C and D can be excluded. Due to the different time zones, conference calls are not realistic; team members are distributed in different countries and regions, and face-to-face meetings are not feasible. For A, although it is the way we usually work, but from the perspective of PMI, compared with option B, the communication security of e-mail cannot be guaranteed. Option B is the best answer. Use a secret-protected sharing platform to achieve the purpose of safe, reasonable and timely communication (all information can be shared with all authorized members in the first time).
10. During the operation of a project, many factors will affect the communication needs and effectiveness of the project to varying degrees. There are objective and subjective; there are external and internal. Among the following factors, which one has a significant impact on the communication requirements of the project?
A. Responsibilities of related parties
B. External information needs
C. Available technologies
D. Organizational structure of the project
Correct answer: D
Analysis: The planning communication process is closely related to the business environment factors, and the organizational structure is an important part of the project's business environment factors, which has a significant impact on the communication needs of the project. Option A will also affect the communication needs of the project, but according to the description of PMBOK, D is the most influential factor among the four options and is the best answer.
11. The project has just been established, and Alex serves as the project manager of this project. In the project China that just ended, Alex had poor communication with related parties, resulting in unclear demand mining, and many subsequent project changes, which led to deviations in project results. In this project, Alex decided to draw lessons from the previous experience and learn communication skills in depth, hoping to avoid the bad results of the previous project. Generally, in a project, the correct communication skills include the following, except:
A. Persuade individuals to take action
B. Inspire confidence through motivation
C. Active listening, effective listening
D. Avoid conflicts and achieve goals
Correct answer: D
Analysis: Most communication skills are conceivable for general management and project management, including many things mentioned in PMBOK. The D option is wrong: conflicts are usually inevitable. But with conflicts, we need to take countermeasures to resolve the conflicts as soon as possible.
12. The process of planning communication management needs to refer to the output of some other processes. Which of the following processes can provide some necessary reference materials for planning the communication management process after the end?
A. Identify relevant parties and develop a project management plan
B. Identify risks and identify related parties
C. Develop a project management plan and manage the participation of related parties
D. Manage communication and identify relevant parties
Correct answer: A
Analysis: The input of the question examination, planning, communication and management process. Please refer to Figure 10-3 of PMBOK, identify related parties and provide related party registers for planning communication management, and provide them with a project management plan as input during the development of the project management plan. The answer is A.
13. Regarding the communication model, the following statements are all correct, except:
A. The sender is responsible for the transmission of information to ensure the clarity and completeness of the information
B. In the environment of the sender and receiver, noise can be eliminated by implementing relevant measures
C. The sender confirms that the information has been correctly understood
D. The recipient is responsible for ensuring that the information is received completely
Correct answer: B
Analysis: During the communication process, noise is often sent, and it is difficult to completely avoid it. The argument of option B is too absolute, and it is difficult to eliminate noise. Other options are mentioned in PMBOK, please refer to PMBOK 10.1.2.4: Communication Model.
14. The project team members come from four countries. The project is very important to the company, and the project manager is also very concerned about the success of the project. The project duration is acceptable. What type of communication method should the project manager use?
A. Informal oral
B. Formally written
C. Formally oral
D. Informal writing
Correct answer: B
Analysis: Pay attention to the topic keywords: cultural differences, and the distance between team members, these are very easy to cause misunderstanding and disputes. Choosing formal written communication is more secure and can prevent unnecessary disputes.