1. The company's project manager is managing a two-year project, requesting cooperation with its three competitors to meet the customer's product delivery requirements. Because of the potential risk of violating the monopoly law, every company is worried about information that should not be shared. As a result, project planning lags behind schedule. The customer noticed that the companies were not cooperating, and issued a warning letter with an intolerable delay. What should the project manager do next?
A. Create a new party analysis matrix for review by senior management
B. Reach out to customers and propose to host additional team building activities
C. Submit an application to the senior management to request team building activities with other companies working on the project
D. Develop a RACI chart to clarify roles and responsibilities
Correct answer: D
Analysis: Due to fundamental conflicts of interest between competitors, they will not actively cooperate with each other and share information. This is a human instinct and cannot be resolved through team building. You can only formulate rules and clearly plan roles and responsibilities. In addition, related party management and team management are the responsibilities of the project manager, and there should be no need for high-level intervention.
2. In the project planning stage, the project manager estimates the task duration based on resource availability. How should the project manager obtain the commitment of the resource provider?
A. Share project management plans and resource management plans with functional managers
B. Send an email to the staffing department with a complete resource request form
C. Involve functional managers in planning and get their approval
D. Reassure the functional manager that the resources will be dismissed after the task is completed
Correct answer: A
Analysis: The question of the title cannot be directly answered in PMBOK. The question is an open-ended question. The method of elimination should be used to choose the relatively best answer. The way that the project manager obtains the team from the functional department is mainly to negotiate with the functional manager, so B is wrong; the functional manager can participate in the formulation of the project plan, but the project plan is approved by the initiator and the customer, and the support of the functional manager is required instead of approval. C also Wrong; it is only natural to dismiss resources after the task is completed. Emphasizing this cannot increase any goodwill or commitment of the functional manager to the project. Letting related parties participate in the project as soon as possible can increase their support and commitment to the project, so relatively speaking, A is the best.
3. The project manager takes over a project in the execution stage. The project has been postponed and cost overrun. The project manager assesses that some problems are caused by the lack of skills of team members. What should the project manager do at this time?
A. Assign less complex tasks to lower performing team members
B. Report performance issues to the line manager and try to change employees
C. Identify development needs and lead corrective actions
D. Request the human resources department to update the performance evaluation
Correct answer: A
Analysis: It is found that the team members are inadequate or lack of skills, which are more classic and common questions in the PMP exam. There are roughly three correct practices: training, adjusting positions, and revising plans. Among the four options, A belongs to the adjustment position, and B belongs to the replacement of team members. They seem to be the same, but in fact they are different. B does not consider the way out of low-performing members, which is not in line with professional ethics.
4. Due to the interpersonal conflict between two team members, team morale and productivity are adversely affected. What conflict management techniques should the project manager use to resolve conflicts immediately?
A. Mitigation/Inclusion
B. Retreat/evade
C. Compromise/Mitigation
D. Mandatory/Command
Correct answer: D
Analysis: The “immediate” resolution of conflicts is emphasized in the dry question. In terms of conflict resolution speed, D "mandatory/command" to resolve conflicts is the fastest, so D is chosen.
5. The project manager takes over a project in the execution stage. Some team members are looking for other tasks and want to leave the project team. To ensure the retention of skilled talents that are critical to the project, which technology should the project manager use?
A. Team building activities
B. Project performance report
C. Analysis technology
D. Project performance evaluation
Correct answer: A
Analysis: The purpose of team building is to improve personal skills, increase team cohesion, and improve team performance, thereby increasing the probability of project success.
6. Due to market conditions, a company’s managers have changed. The project manager believes that personnel changes will affect project resources. In order to reduce the impact on project resources, what should the project manager do?
A. Identify potential replacements
B. Cross-training team members
C. Report personnel changes to the project sponsor
D. Solve the problem in a team meeting
Correct answer: B
Analysis: See PMBOK 9.4 338 page "Promote cross-training and coaching among team members to share knowledge and experience", cross-training can prevent the problem described in this question, choose B.
7. The project manager wants to develop a resource breakdown structure (RBS) for a new project. A team member stated that the team has developed an RBS for a similar existing project. What should the project manager do next?
A. Compare the RBS of the existing project with the organization's standard template
B. Use the RBS of the existing project to save time
C. Create a new RBS using the organization’s standard template
D. Use the applicable categories of existing project RBS
Correct answer: D
Analysis: The existing resource breakdown structure can provide the basis and reference for the current project to formulate the resource breakdown structure. It is the organizational process asset of the current project. The organizational process asset should be selectively used according to the actual situation, so choose D. When doing PMP exam questions, you should always keep in mind the "reusable as much as possible" principle. A is not the purpose, the purpose is to learn; B does not consider the use of organizational process assets; C also does not consider the use of organizational process assets; neither is optional.
8. The project manager must define a clear division of new project roles and responsibilities. To display all activities related to a resource and all team members related to an activity, which tool or technique should the project manager use?
A. Organizational breakdown structure
B. Resource breakdown structure
C. Responsibility distribution matrix
D. Work breakdown structure
Correct answer: C
Analysis: It is the responsibility distribution matrix (RAM) that shows the corresponding relationship between resources (people) and work (activities, tasks).
9. A project team consists of 15 team members from the company where the project manager works. 10 team members are from client organizations and 3 team members are from external consultants. In which document should the project manager find the definitions of the roles and responsibilities of different team members?
A. Resource Management Plan
B. Project organization plan
C. Resource requirements
D. Resource breakdown structure
Correct answer: A
Analysis: The resource management plan contains a lot of content, such as roles and responsibilities, project organization structure, personnel dispatch, etc. The roles and responsibilities correspond to the topic.
10. The project team must solve a manufacturing problem. What should the project team do next?
A. Define the problem, generate a solution, and suggest a solution to the management
B. Brainstorm this problem, produce a solution and let the project manager make a decision
C. Provide senior managers with details about manufacturing issues and let them make decisions
D. Create a risk management plan for the project manager and submit it to the management
Correct answer: A
Analysis: This question cannot be found in the PMBOK. It should be understood as a common sense question. Use the method of elimination to choose the best answer. D is ruled out first, because the risk management plan is a procedural plan, managing risks, and it is of little significance to submit to the management; C let the senior manager solve it, which does not meet the responsibilities of the project manager, and the project manager is the executive who is responsible for solving specific problems; B Excluding the participation of the project manager, it is inappropriate for the project manager to make a decision. The solution is proposed by the project manager and approved by the senior management. A is more in line with the universal formula for solving problems, the best.
11. Due to organizational changes, the human resources of some functional departments will no longer be able to work on the project, and the organization lacks internal resources to fill the vacancies. To solve this resource problem, what should the project manager do?
A. Redistribute workload among remaining functional resources
B. Evaluation of external resources
C. Re-formulate the project schedule
D. Report this human resource issue to the project sponsor
Correct answer: B
Analysis: Refer to PMBOK 9.3: "The resources required by the project may come from inside or outside the project execution organization. Internal resources are acquired (allocated) by functional managers or resource managers, and external resources are acquired through the procurement process."