[PMP Preparation] Knowledge Points of PMBOK 6th Edition-Chapter 10: Project Communication Management One

Project communication management includes:

• Through development work, and the implementation of various activities for the effective exchange of information, each process to ensure that the information needs of the project and its related parties are met.

Communication refers to the exchange of information, whether intentional or unintentional. The information exchanged can be thoughts, instructions or emotions. Methods of information exchange include:

• Writing
• Oral form
• Formal or informal
• Gesture form
• Media form
• Words and sentences

Communication activities can be classified in multiple dimensions, including:

• internal
• External
• formal
• Informal
• Level communication: upward communication, downward communication, horizontal communication
• Official communication
• Unofficial communication
• Written and verbal communication

The development trends and emerging practices of project communication management include:

• Include relevant parties in the scope of project review
• Involve interested parties in project meetings
• The increasing use of social tools
• Multi-faceted communication methods

Factors that should be considered when tailoring the project communication management process include:

1. Interested party
2. Physical location
3. Communication technology
4. Language
5. Knowledge management

Planning communication management is:

• Based on the information needs of each related party or group of related parties, available organizational assets, and the needs of specific projects, develop appropriate methods and planning processes for project communication activities.
• The main function of this process is to prepare a written communication plan in order to provide relevant information to relevant parties in a timely manner and guide them to effectively participate in the project.

 

Factors that may influence the choice of communication technology include;

1. The urgency of information needs
2. Technology availability and reliability
3. Ease of use
4. Project environment
5. Sensitivity and confidentiality of information

Basic sender and receiver communication model:

• coding
• Send message
• decoding

Interactive communication model:

• Confirmation received
• Feedback/response

Communication method:

• Interactive communication
• Push communication
• Pull communication