Project quality management includes:
- Apply the organization's quality policy to the various processes of planning, managing, and controlling project and product quality requirements to meet the goals of related parties.
The five quality management levels ranked in increasing order of effectiveness are as follows:
- Let customers find defects. This approach can lead to warranty issues, recalls, damage to goodwill, and rework costs.
- The quality control process involves detecting and correcting defects before sending deliverables to customers. This process will bring related costs, mainly evaluation costs and internal failure costs.
- Check and correct the process itself through quality assurance, not just special defects.
- Integrate quality into the planning and design of projects and products.
- Create a culture of concern and commitment to achieving process and product quality throughout the organization.
The factors that should be considered in the tailoring quality management process are:
- Policy compliance and audit
- Standards and legal compliance
- keep improve
- Stakeholder participation
Planning quality management is:
- Identify the quality requirements and/or standards of the project and its deliverables, and describe in writing how the project will demonstrate compliance with the quality requirements and/or standards.
- The main role of this process is to provide direction and guidance on how to manage and verify quality throughout the project.
The quality cost related to the project includes one or more of the following costs:
- Prevention cost
- Assessment cost
- Failure cost (internal/external)