A principle
Communication is a perception
Zen has raised a question, "If a tree falls in the forest no one heard, there will be the sound of it?" The answer was "no." Tree down, does produce sound waves, but unless someone perceived, otherwise, is not sound. Communication will occur only when there is a recipient.
It must be based on each other's experience when talking with others. If a semi-literate managers and employees a conversation he had with other familiar language, otherwise the result can be imagined. Trying to explain to the other party no benefit to their common terminology, because these terms have been beyond their perceived ability to talk. Cognitive recipient depends on his educational background, past experiences and his emotions. If the communicator is not aware of these issues, his communication will be ineffective. In addition, the obscure statement implies the idea of clutter, so the need is not corrected the statement, but the statement view behind want to express.
Effective communication depends on how the recipient to understand. For example, the manager told his assistant: "Please deal with this matter as soon as possible, okay?" Will be judged according to assistant boss tone, expressions and body language, whether this is a command or request. Drucker said: "The people can not rely on words to communicate, always rely on the people to communicate."
So, no matter what kind of channel use, the first question must be communication, "the message is within the reception range of the recipient? Can he get close? How he understands?"
Principle II
Communication is an expectation
For managers, prior to communication, understanding what the recipient's expectations are very important. The only way we can know if I can use to communicate his expectations, or if you need a "Loneliness shock" and "wake up" to break the recipient's expectations, and forced him to realize that something unexpected has already happened . Because we are aware, we are aware of what we expect; our mental models we will strongly resist any attempts that do not meet the "expectations", unexpected things usually will not be received.
A manager in charge of arrangements subordinates to manage a production plant, but the director believes that the management of the plant such confusion sector is a thankless task. Managers began to understand the expectations of the director, if the director is an aggressive young man, the manager should tell him, better training and management workshops reflect his ability, in the future may also be further improved; the contrary, If the supervisor is just muddling along, the manager should tell him, due to the reorganization of the company's business, he must go to the workshop, or only leave the company.
Three principles
To produce the desired communication
A person generally will not do unnecessary communication. Communication is always a kind of "propaganda", is to achieve a particular purpose, such as orders, instructions, reprimanded or entertainment. Communication will always produce requirements, it always requires the recipient to be someone, to accomplish something, I believe an idea, it is also often resort to incentives. In other words, if the recipient of the communication and able to meet the desire, values and purpose, then it convincing, then communication will change a person's character, values, beliefs and desires. If communication contrary to the desire of the recipient, and when the value of motivation, it may not be accepted, or worst case is being resisted.
Dangerous propaganda is that no one believed, which makes every communication motives have become suspicious. Finally, the communication of the message can not be accepted today. The results fully propaganda, not making it a fanatic, but ridiculed those who, when communication has played a counterproductive effect.
A company employee because of work pressure, low pay and discontent, have to slow down or prepare to find another job, this time, but the company's management proposed the slogan "work hard today, tomorrow, looking for work," lead to more employee resentment.
Principle IV
Information is not communication
Digital's annual report is information, but in the annual general meeting of shareholders on an annual speech as chairman is to communicate. Of course, this communication is based on the annual report of the number. Communication and information-based, but not the same thing and information.
Information not involved with the people, not the relationship between interpersonal. It does not involve more people, such as feelings, values, expectations and cognitive components, it is more potent and more reliable. Information may be arranged in logical relationship can also be stored and technically replication. Too much or irrelevant information will make communication not achieve the desired effect. Communication is carried from person to person. Information is neutral, but are hidden behind the communication purpose. Due to the different communication communicator and the recipient awareness and intent look colorful.
While the information for communication is essential, but too much information would impede communication. During the "Vietnam War", US Department of Defense fell into the avalanche of data. Information like lights, like when the light is too harsh, the human eye will be blind. Too much information people will know what to do.
Effective communication with management by objectives.
In addition to these four rules, Drucker also believe that management by objectives to provide a solution to effective communication. In management by objectives, the boss and the subordinate discuss the objectives, plans, objects, problems and solutions. Since both sides are focused on the completion of objectives, which have a common basis, with each other to better understand each other. Even if the boss can not accept the suggestions of subordinates, he can understand their point of view. Requirements under the boss will have a better understanding. The natural result is improved communication. If the performance evaluation also adopted a similar approach, it also can improve communication.
Four "simple" questions raised by Drucker can be used to self-test, to see if you can use the above rules and methods in communicating: one must know what to say, one must know when to say, a person you must know to whom one must know how to say.
When the communication "three hearts"
When talking about the communication of mind, we put it summed up in three heart, that is, "the joy of heart, a generous heart, empathy." That is the joy of the heart in dealing with interpersonal relationships, we should take a positive attitude to deal with, look for communication from the happiness; generous heart is to us with a broad mind to accommodate other people's mistakes and shortcomings, from a broader perspective to see problems; empathy that is in communication to learn empathy, Care, to better understand the needs of others.