1. The purpose of communication:
(1) under the control of behavior (compliance with company policy);
(2) motivate staff, the good performance (in the management of age - do not have all day to do office or sitting at a computer, will lose communication, loss of motivation);
(3) the expression of emotion (shared frustration and satisfaction);
(4) the flow of information (the transfer of Japanese and Chinese intelligence - information can not be broken, when the memorandum of departure).
2 is a basic problem of communication "mentality":
(1) selfish: only care within five relationships; eg: When you see someone look at the map, to take the initiative to ask whether he lost or need help.
(2) self: someone else's problem has nothing to do with me;
(3) arrogant: My idea is the answer.
3 is a basic principle of communication "concern":
(1) pay attention to his situation and difficulties;
(2) pay attention to his needs and inconvenience;
(3) pay attention to his pain and problems.
4 basic requirements of communication is "active":
(1) active support;
(2) active feedback;
(3) Do you think I need and how do you fit?
(4) You see there's something I need to work on?
5 by a feedback:
(1) prior to ask;
(2) post responsible.
6 simplify the language:
(1) speech have focused on (a person's attention only ten minutes if the customer gives you 2 hours, 1 hour, half hour, 10 minutes, 5 minutes, 1 sentence you what to say!?) ;
(2) make good use of metaphor.
7 active listening:
(1) two ears and one mouth, analysis and thinking;
(2) Do cell phone in front of customers.
(3) and men communicate, to drop everything - concentrate.
(4) interviews with others, which "little tricks" to avoid? (not talking about secret)
Tip: corner; closed; whispered; Wolf Gu; intimacy
8 up communication:
(1) Schedule + any place (not under his command, etc.);
(2) prepare countermeasures / answer (more than two, it is best to let him choose; as well as your own personal tendencies and reasons);
( 3) + comparative advantages and disadvantages of the possible consequences.
9 up communication:
(1) understand the situation (bottleneck) - more learning, more understanding, more inquiries, do more homework;
(2) requires reflection (with substance);
(3) to provide a method + glued to the process;
(4) accept the advice of + out strategies;
(5) be given the opportunity to try.
10 levels of communication:
(1) active + understanding + humility;
(2) provide their own assistance with the first + and then ask for;
(3) analysis of the pros and cons + win-win results.
11 subordinate supervisors to understand:
(1) Do you like my work and give you this task?
(2) Do you think I do play your strengths?
(3) If in the future have the opportunity to tune, adjust what you want to work?
Your boss how you look 12?
(1) automatically report your progress - let your boss know.
(2) to ask the boss, answer, and clearly - make your boss at ease.
(3) to enrich themselves, study hard in order to understand the boss's words - make your boss easily. (Boss
(4) to accept criticism, do not make three mistakes - make your boss save
(5) when not busy, volunteered to help others - make your boss valid (McDonald's queue)
(6) uncomplainingly accept the task - let boss successful.
(7) on their own business, offered improvement plan - make your boss progress.
Reproduced in: https: //www.cnblogs.com/flysun0311/archive/2010/04/26/1721128.html