November 19, 2020. The annual professional high-end summit with insights into the domestic enterprise service sector-"Insight 2021 China Enterprise Service Annual Conference" was grandly held in Beijing Shangri-La Hotel. With the theme of "New Data Intelligence in the Dual Cycle Era", the discussion will examine and judge forward-looking policy context and economic trends, share cutting-edge product technologies and market trends, and gather all parties to discuss digital intelligence innovation.
At this conference, the China Software Industry Association and China Software Network jointly serve leading brands in various hot areas to predict the development trend of the enterprise digital intelligence service segment in 2021, and launched the "2021 China Enterprise Service Hotspot Ten major trend". Specifically, it includes SaaS, enterprise middle office, 5G industry application scenarios, BI, digital marketing, knowledge management, hyper-convergence, digital procurement, industrial Internet, software and system testing, corporate travel and other hot enterprise digital intelligence services. 2021 trend insights were conducted on the development stage, competitive situation, product technology, user needs, and ecological cooperation of each segment.
The joint enterprise digital intelligence service leading brand released the "2021 China Enterprise Service Hotspot Ten Trends", which aims to create a "weathervane" in the Chinese enterprise digital intelligence service market, guide industrial development, improve the industrial ecology, and promote application landing. After a comprehensive assessment by experts from three organizations, as well as a one-year survey of CEOs/CIOs of hundreds of companies in the field of corporate digitalization and intelligent services conducted by Chinasoft.com and Haibi Research, the top ten in various hotspots major trend.
This article is a joint release of China Software Industry Association, China Software Network, and Lan Ling on the top ten trends of Chinese enterprises in Taiwan in 2021.
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Trend One
After nearly 20 years of development, knowledge management has entered a mature development stage in China. However, the new crown epidemic in 2020, as well as the in-depth integration of new technologies such as artificial intelligence, mobile Internet, and blockchain, and knowledge management, have given the entire market a new vitality. In 2021, domestic knowledge management will usher in a new development opportunity-knowledge management in the intelligent age. Haibi Research predicts that the scale of the domestic knowledge management market will exceed 6 billion yuan in 2021, with a growth rate of 25%, creating a new high in recent years.
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Trend Two
The competitive landscape of the domestic knowledge management market has begun to undergo new changes. Knowledge management brand vendors represented by Lanling still occupy the top camp. Internet giants such as Baidu, such as Liuliu, Feishu, Dingding, and Evernote and other emerging companies based on new technologies such as AI and big data have begun to compete in the knowledge management market. In 2021, the already calm and mature knowledge management market will therefore attract more intense competition.
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Trend Three
Artificial intelligence will be more deeply integrated with knowledge management in 2021. For example, with the help of machine learning, text processing and other means to realize the automatic sorting of knowledge content; knowledge graph technology will be more and more applied to realize the graphization of data association, and further build enterprise's intelligent knowledge management.
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Trend Four
In 2021, the form of knowledge content will become more and more diversified, and the application scenarios will become more and more diversified. In addition to various daily documents, various knowledge carriers such as knowledge maps, knowledge wikis, multimedia videos, FAQs, document graphs, and AR/VR will also be included in the unified processing of knowledge management. In addition to various daily application scenarios such as inquiries within the organization, knowledge management has also been applied in many major scenarios, such as the 2022 Beijing Winter Olympics, epidemic prevention and anti-epidemic, etc.
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Trend Five
The centralization of knowledge services is an important direction for the development of knowledge management in 2021. More companies will accept the concept of knowledge middle-office and realize "business knowledge and knowledge service". The knowledge center integrates knowledge from the data center and business systems, carries out knowledge sharing and integration, organizational processing, modeling analysis, management governance and service application, unified knowledge standards, and provides services in the form of API, which can form a comprehensive Knowledge support capability platform.
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Trend Six
Traditional knowledge-intensive industries, such as media, finance, law, education, consulting, etc., still occupy the main market for knowledge management. The government, Internet, medical and health, cultural and tourism industries will become new hot markets.
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Trend Seven
Large state-owned enterprises and overseas enterprises will become a market segment worth focusing on in knowledge management in 2021. The knowledge management system for Xinchuang is the top priority of their research and development.
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Trend Eight
Knowledge management vendors still have not formed mature sales channels, implementation and service channels. The ecological construction and market expansion capabilities of domestic knowledge management companies need to be further strengthened. Relatively speaking, Lanling, which adopts the EBC operation model, has made more explorations in this regard, and it is more in place.
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Trend Nine
The core of knowledge management is to reuse knowledge to achieve organizational efficiency. In 2021, there will be more and more HR departments in charge of knowledge management. This will be an excellent way for companies to gain a competitive advantage in talents.
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Trend ten
The capital market, especially investment institutions from state-owned enterprises, will pay more attention to knowledge management vendors. They will have more funds invested in them, and mergers and acquisitions in the field of knowledge management in 2021 will also become a hot market.