communication:
Communication will be three elements: the initiator of communication, communication receiver, communication media. In the present model of communication in a variety of models, the basic model: decoding -> transmit information -> decoding; interactive communication model: decoding -> transmit information -> decoding -> acknowledgment has been received -> feedback / responses, with respect to the basic model, interactive communication model has received much acknowledgment (receipt will be acknowledged) and feedback / response, acknowledge receipt in the project said the other often receive clear information, and feedback / response often represents clients have understood the information and do feedback; so interactive communication model in project management best.
Methods of communication include interactive communication, push and pull communication communication;
Which it refers to a real-time interactive communication and more exchange of information between the two or more parties, such as meetings, phone calls, instant messaging, social media and video conferencing;
Push communication refers is to ensure that the information sent, can not ensure that information is delivered, such as e-mail, reports, faxes, blog and so on;
Pull communication refers to the recipient to access their own content, such as portals, corporate intranet, knowledge base.
Communication management tools include:
For different stakeholders to adjust the level, form and details released;
Different forms of reporting, there is a simple communication, detailed reports, custom demo;
Released a report can be prepared on a regular basis information, such as meeting Zhou example, also be prepared based on exceptions, such as temporary meeting.
Meanwhile in the communication process needs to communicate recorded output, which includes the progress of the project progress, costs incurred, can deliver a successful state, and other information related parties and other needs.
In carrying out the entire duration of the project, we also need real-time supervision and communication, in order to ensure that the process of the project and stakeholders information needs, its role is to press the communications management plan and stakeholder participation in the program requirements to optimize information transfer process, in the latter case, if the communication does not meet, we need to modify the communication plan and carry out additional communication activities, enhance communication effectiveness. The main role of communication for the individual parties in a soft rope, comments unified, consistent message.
Stakeholders:
The concept refers to the parties affected by the project staff, who are affected by the project. Such as the project in addition to providing personnel to the owner, he is also affected by the Party using the client, then the client is also used by the Party parties.
We generally related parties Related parties in accordance with the rights and interests, the interests of two or identify the interested parties.
We need to focus its management, such as the direct leadership of the Party, the Party leadership programs for high right big stakeholders;
For small big right stakeholders informed at any time and we need to do, such as docking the Party needs of people, science and technology;
For small right large stakeholders we need to do another their satisfaction, such as the upper level leadership;
For small right small stakeholders we need to do oversight, such as testers of projects.
As a pictorial diagram following:
For parties planning and management, we can use the relevant parties involved in assessment matrix for analysis, carried out in a matrix comparing the current parties involved level (C) parties involved level (D) and expected to assess according to which the current and desired contrast whether to carry out the necessary communication, guide the relevant parties involved in the project. Generally, we will participate in the relevant level is divided into five levels: do not know, boycott, neutrality, support, leadership, example below with reference to FIG.
During the entire project to carry out, we all need to supervise the parties, guided by the relevant parties involved in the revised strategy and program participation, its role in the efficiency and environmental changes with the progress of the project, maintain or enhance the participation of stakeholders and effect.
In the management of stakeholders involved, we need to increase the support of relevant parties, lower resistance to interested parties; guide stakeholders involved, obtain, verify, and maintain their success continued commitment to the project; manage stakeholders through negotiation and communication expectations, dealing with risk management stakeholders to predict problems that may exist in the future; to clarify and resolve issues identified.
During the development of the project, if you do not know which parties or do not know if looking to communicate with stakeholders, the need for communication management, if not the same parties or related parties are not expected to support the project, you need to manage stakeholders.