Project Quality Management Project Quality Management includes the organization's quality policy is applied to the planning, management, project control and product quality to meet the goals of each stakeholder process. In addition, the project quality management in the name of the organization to support the implementation process of continuous improvement activities. "Quality" and "grade" is not the same concept. As the performance or quality of the results achieved, the extent of "a series of inherent characteristics meet the requirements. A low level (limited functionality) products with high quality (no obvious defects), may not be a problem. The product is suitable for general use. A high level ( many functions) low product quality (there are many defects), may be a problem. features of the product due to poor quality and ineffective and / or inefficient. prevention is better than inspection. the best quality to the design deliverables, rather than quality problems found in the inspection. error prevention costs are usually much lower than the cost to find and correct errors in the inspection or use.
First to understand several quality management guru
- Deming
Deming perfected proposed by Hugh Hatton PDCA ring, P: planning, setting method in order to achieve the necessary goals or standards. D: Implementation: planned gradual implementation of specific tasks. C: confirmation (check): confirm and check the effect of the embodiment. A: Measures: confirm the actual results and schedule variances, and take action as necessary. Quality management 14 principles:
- Juran
It draws a distinction between quality and grade of the proposed quality management trilogy (quality planning, quality control, quality improvement).
- Cruise ratio
Emphasis on quality is satisfactory, the first time put the emphasis on doing things right, raise quality is free, made to measure the quality of non-conformance costs. Put forward the theory of zero defects.
- Ishikawa
Made quality circles, summed up the use of seven quality tools. Proposed root cause analysis, using the fishbone diagram to identify the root cause.
General project in accordance with the five kinds of incremental effectiveness of quality management:
- Allow customers to find defects.
- By controlling the quality of the process, the first defect detection and correction, and then delivered to the customer.
- Through quality assurance checks and corrects the process itself.
- The integration of project and product quality planning and design.
- The creation of a culture of concern and commitment to the implementation process and product quality throughout the organization.
Project Quality Management processes include:
8.1 Quality management plan quality requirements to identify a project and its deliverables and / or standards, and describe in writing how the project will demonstrate compliance with quality requirements and / or standards process.
The role of this process: provide guidance and direction for the entire project, how to manage and verify quality. Output quality management plan, quality management plan - how to describe the implementation of applicable policies, procedures and guidelines to achieve quality goals. Activities and resources required to describe the project management team for the realization of the project quality objectives. Including quality policy, quality standards (national standards / industry standards, etc.), quality objectives (quantifiable goals), roles and responsibilities, activities, quality tools. It should be reviewed for quality management plan early in the project to ensure that decisions are based on accurate information. Output quality measure, quality measurement indicators - describe the project or product attributes, and control the quality of the process how to verify conformance.
8.2 Quality Management - Quality management is the organization's quality policy for the project and quality management plan process quality activities into executable.
Effect of this process: 1, to improve the likelihood of achieving quality objectives; 2, the process of identifying invalid; 3, identify the cause of poor quality because the quality management is sometimes referred to as "quality assurance", but the "Quality Management" defined as the ratio of "mass ensure "broader. Quality management job in a quality cost framework agreement work. Quality management personnel and roles:
8.3 Quality control a To assess performance, to ensure that the project output complete, correct, and meet customer expectations, while monitoring and recording quality management activities, the results of the process.
The role of this process: verification of project deliverables and work has reached the quality requirements of the key stakeholders, for final acceptance; should perform quality control throughout the project the following industries more stringent QC: pharmaceutical, medical, transportation, nuclear energy. . Output quality control measurements, quality control measurements - a written record of the results of quality control activities, should be recorded to the quality management plan determined format.