Undoubtedly, with the acceleration of digital transformation, more and more enterprises are raising their digital strategy to a new level, and the transformation process is moving from "shallow" digitalization to "deep" digitalization.
It is precisely because of this that the traditional manual operation and maintenance method in the past has become more and more "stretched", and seeking the transformation of the operation and maintenance model has become a "top priority" in the process of digital transformation of enterprises. At the same time, with the advent of the AI era, especially the outbreak of generative AI represented by ChatGPT in the past six months, it is not only rapidly reshaping the interaction mode between humans and machines, as well as between humans and data in enterprise applications, but also giving The operation and maintenance market has brought about revolutionary changes, which further amplifies the importance and urgency of enterprises moving towards intelligent operation and maintenance.
From this perspective, the intelligent operation and maintenance market is entering the "second half". Against this background, as a domestic full-stack intelligent operation and maintenance solution service provider, Cloud Wisdom also "advances with the times" iteratively and evolves, continuously meets the needs of enterprise customers through continuous innovation, and is the first to release the first in the industry CloudwiseGPT, a large language model product for commercial operation and maintenance, has upgraded the intelligent operation and maintenance platform to version 6.0 (DOCP6.0), which can be said to lead the entire Chinese operation and maintenance market to a more efficient and smarter new field.
So, what are the specific considerations behind Yunzhizhi's series of brand new "planning layouts"? A few days ago, the author had an in-depth dialogue and communication with Yin Jin, the founder and CEO of Cloud Wisdom, and learned more about the thoughts and actions behind it.
Yin Jin, founder and CEO of Cloud Wisdom
The "second half" of intelligent operation and maintenance
In the past few years, China's digital transformation process has been advancing rapidly, and it is also an era of explosive growth in the intelligent operation and maintenance market. However, we must also see that due to the emergence of a large number of emerging technologies, technological hotspots are constantly rotating, and enterprise application scenarios are becoming more diverse and complex. There are many new changes in the market, specifically:
First, from the perspective of policy requirements, intelligent operation and maintenance is becoming more and more important in enterprises and organizations. In the "Overall Layout Plan for Digital China Construction" released in early 2023, it is clearly required to build a self-reliant and self-reliant digital technology innovation system, build a credible and controllable digital security barrier, improve efficiency through digital methods, and continue to promote technological empowerment and innovation. technology transformation. In addition, the "Critical Information Infrastructure Security Protection Requirements" will be officially implemented on May 1, 2023, and it is also required that in the face of key risks for the purpose of network attacks, loss of function, data leakage, etc., key protection units must do key business Continuous operation and its important data are not damaged, so this also makes intelligent operation and maintenance more important in the protection of key business of enterprises.
Second, from the perspective of market evolution, intelligent operation and maintenance is moving from leading enterprises to more traditional industries. We know that intelligent operation and maintenance were mostly used in Internet companies and leading enterprises in some industries before, but with the deepening of digital transformation, many traditional industries also pay more attention to intelligent operation and maintenance. In this regard, Yin Jin is very "sympathetic", he said: "We see that many traditional enterprises, including transportation and manufacturing, are accelerating the pace of digital transformation. business management, and in these traditional industries, the entire software and hardware infrastructure carries key business and key data, and operation and maintenance become more and more valuable and important. In the final analysis, its core role is to ensure the stable, reliable and efficient operation of the entire system of the enterprise."
Third, from the perspective of technological innovation, since the beginning of this year, with the emergence of large models represented by ChatGPT, not only has a "tsunami effect" been formed in China, but many technology companies are also trying to find ways to enter the track of large models. The driving force is that the greatest value of large models lies in the general improvement of personal productivity, and companies from all walks of life are actively looking for opportunities to apply large models and generative AI, hoping to better improve the productivity of all employees. Similarly, how to combine the intelligent operation and maintenance market with AI technology to generate greater technological innovation value is also a question that Cloud Wisdom has always been thinking about.
In the face of new changes, new needs and new opportunities, cloud wisdom also needs a new "style of play". On the one hand, Cloud Wisdom needs to build a long-term organization-to-organization strategy and strategy. In the past, in markets such as the Internet, a market approach of "fighting slow with fast" was emphasized, but in traditional industries, what is more needed is stability and reliability.
Yin Jin said: "If Cloud Wisdom wants to enter more traditional industries, it needs to establish a long-term relationship with customers in these industries. To become a long-term business partner, on the other hand, Cloud Wisdom must quickly adjust its strategy and tactics when developing these markets, so as to meet the needs of customers in these industries according to local conditions."
On the other hand, from the perspective of product strategy, Cloud Wisdom also needs to maintain continuous innovation and iteration, but the focus of innovation will change. In Yin Jin's view, with the deepening of enterprise digitization, industry customers' demands for products are also changing. Therefore, the technological innovation or product R&D focus of Cloud Wisdom should also focus on the integrity of functions and future expansion. Sexuality and ecological openness.
"Currently, Cloud Wisdom has created a platform-based product system, but as we penetrate more industries, we will undoubtedly need more and more partners to solve the 'last mile' problem, so the openness of the product is crucial. It becomes extremely critical, so that the co-creation needs of the entire ecological chain and industrial chain can be solved.” Yin Jin said.
It can be seen that when the entire intelligent operation and maintenance market enters the "second half", Cloud Wisdom is providing more "matching" intelligent operation for the digital transformation of thousands of industry customers through the rapid iteration and evolution of organizational structure, market strategy, and technological innovation. Dimension's technologies, solutions and services respond to the "ever-changing" digital transformation.
Technological innovation vision and practice
Based on such considerations, Cloud Wisdom has not only fully upgraded the intelligent operation and maintenance platform, but the new DOCP6.0 platform has powerful data observation capabilities, ITSM that understands business better, holographic monitoring system, expert operation and Dazzling 3D visualization and other capabilities, and the first to introduce CloudwiseGPT, a large language model product for commercial operation and maintenance, can be said to really promote the technological innovation of intelligent operation and maintenance "to a higher level".
Yin Jin emphasized that Cloud Wisdom Intelligent Operation and Maintenance Version 6.0 is a "masterpiece" platform product, and its important technological innovations include the following aspects:
First of all, it "reconstructs" the underlying basic capabilities of the entire intelligent operation and maintenance platform. The core goal of the cloud intelligence intelligent operation and maintenance platform is to meet the current and future needs of industry customers, so the scalability and openness of the platform are very important. For this reason, Cloud Wisdom breaks up and restructures all the past functions of the intelligent operation and maintenance platform, realizing the modularization and configurability of the platform.
"If we want to match the needs of operation and maintenance in different industries, the underlying very fine-grained data needs to be remodeled. For this reason, we have redefined every process and every model. After being reorganized in an orderly manner, the modularization capability of the platform has been realized. Innovation in this process is very difficult, including in-depth analysis of the business; at the same time, functions must be disassembled to the finest granularity and reorganized into A new module, and this module can neither be made bigger nor smaller, and the trade-off in the middle took a lot of effort; at the same time, we also sorted out all the indicators related to operation and maintenance, and re-made all the indicators in the model Establish." Yin Jin said.
Secondly, the openness of the entire intelligent operation and maintenance platform is resolved through the API-driven capability. If "refactoring" solves the "scalability" of the cloud intelligence intelligent operation and maintenance platform, then the API drive makes the openness of the entire platform more powerful.
Yin Jin believes that the value of API-driven is that in the future, the intelligent operation and maintenance platform of cloud wisdom can not only "integrate" others, but also can be "integrated" by others. In other words, in the future, partners can deliver cloud-based products or do customized development, making function development easier and more convenient. "Currently, there are nearly 400 modules in the entire cloud intelligence intelligent operation and maintenance platform, and these more than 400 modules are carefully designed and planned, so partners can use these modules to help final industry customers from daily operation and maintenance. Management to the automation of the entire process work order, etc., can be combined at will based on business scenarios and management scenarios.”
Finally, it was the first to release CloudwiseGPT, the first commercial operation and maintenance large language model product. This is a large language model that can be fine-tuned on the fine-tuning set independently constructed by Cloud Smart. Industry customers analyze and solve various problems encountered in daily operation and maintenance work, and at the same time can greatly improve the efficiency of the operation and maintenance department.
According to Yin Jin, Cloud Wisdom’s exploration and practice in the field of AI started very early. As early as 2019, Cloud Wisdom established an intelligence research institute, mainly for numerical computing AI, such as the correlation of single indicators and multiple indicators. , the convergence and compression of alarms, the processing of various notifications, and the update positioning are generally technological innovations of partial numerical calculation or machine learning; ", mainly to solve the needs of process work orders and service response, but the performance of this robot is often not satisfactory in the scene of knowledge application and multiple rounds of dialogue.
For this reason, Cloud Wisdom not only continues to invest dozens of algorithm engineers in the Intelligence Research Institute to develop related products, but also has been looking for opportunities for breakthroughs, including large-scale model technology, which has always been followed up until the release of ChatGPT3.0 , Cloudwise found a breakthrough in technological innovation, combined pain points, scenarios and large language models, and through multiple iterations and upgrades, finally launched CloudwiseGPT to the market.
CloudwiseGPT is not the most powerful general-purpose model, but it is the most powerful model in the field of operation and maintenance. Its main advantage is that Cloudwise integrates a large amount of operation and maintenance experience with a large language model to form a professional model with expert-level operation and maintenance capabilities. The large language model of the operation and maintenance industry can provide full-stack operation and maintenance experience and knowledge base; it includes a comprehensive training corpus of 300,000 in the field of operation and maintenance, and has the characteristics of high-quality data, wide application range, and large data volume. ;Break through the Token limit of a single conversation, CloudwiseGPT does not depend on the model architecture, and does not need to fine-tune the model, it can be simple, plug-and-play, and has interpretability; especially key, CloudwiseGPT also has data quality control And model fine-tuning service capabilities, realize scene fine-tuning, lightweight deployment, and rapid use; effectively solve the problems of insufficient enterprise large-scale model application knowledge reserves, high investment costs, and scarcity of professional talents.
Objectively speaking, from the technical innovation details of Cloudwise Intelligent Operation and Maintenance Platform 6.0 and CloudwiseGPT, the most powerful model in the field of operation and maintenance, it can be seen that behind it is not only a testament to Cloudwise’s persistence in innovation and exploration, but also a testament to future smart operation and maintenance technology innovation. A kind of advance foresight and practice, which enables Cloud Wisdom to stand on a brand-new starting point, accelerate the implementation of smart operation and maintenance, and better empower the digital transformation of thousands of industries.
The planning and layout of Cloud Wisdom
In addition to technological innovation, Cloud Wisdom has also made a new "strategy and layout" in terms of organizational structure, market expansion, and enterprise overseas expansion. It is hoped that through self-iteration and evolution, it will better promote the intelligent operation and maintenance market in enterprises and enterprises. Landing and taking root in the organization.
First, in terms of organizational structure, Cloud Wisdom has newly established industry and regional teams, and created an innovative service model of the "Iron Triangle", hoping to better serve the operation and maintenance needs of industry customers. "To put it simply, in the future, we will focus on the depth of the industry and the breadth of the region. In terms of industry, we have established vertical professional teams such as finance, energy, and digital government, hoping to focus more on the application scenarios of industry users, and Provide corresponding solutions; in terms of region, it is facing a wider industry customer group, but the needs of these industry customers are relatively simple, or it only involves the early stage of the intelligent operation and maintenance classification maturity model , then Cloud Wisdom will hand over these industries to the region for quick coverage, or provide the products and services they need through partners." Yin Jin said.
On this basis, Cloud Wisdom also internally proposed the "Iron Triangle" innovative service model, which is essentially created by Cloud Wisdom to better "match" the needs of industry customers. Yin Jin believes that in order to deepen the industry and then consolidate the region, it is necessary to form a solid customer support interface on the customer side, so this requires the "coordination" and cooperation of account managers, solution consultants and delivery managers, so that Only by forming a solid "iron triangle" to continuously serve customers can we provide better services and solutions for industry customers.
Second, in terms of market expansion, Cloud Wisdom has also established an operation and maintenance consulting team, hoping to help industry customers do a good job in operation and maintenance planning starting from the top-level structure. Yin Jin said: "The essence of intelligent operation and maintenance is to play the role of 'property management' in the digital world. It is actually the same as the physical world. No, if the design work can be done well in advance when the building is being built, in the future only the sensors, monitoring probes, etc. need to be done, and then matched with the service process of the auxiliary property, then the property management of this building will be very good , Also in the digital world, such a set of top-level planning and processes are needed."
Based on this, Cloud Wisdom also established an operation and maintenance consulting team, hoping to better promote the process of enterprise digital transformation by participating in the top-level design work of the enterprise's early digital transformation. "Now this work has just started. Although there are still some difficulties due to various historical reasons, we have also seen many breakthroughs. At present, the construction of some digital projects has begun to introduce the role of the design institute. In the past, this matter was in the It is rare in the digital system. But now in some projects, especially large projects, we see that it introduces design and supervision. In fact, it refers to the implementation of the physical world. With design and When the supervisor ensures that the overall construction is in place, Yunzhihui will be responsible for the operation and maintenance in the future, and then it will become simpler." Yin Jin said.
Third, in terms of overseas markets, at the beginning of this year, Cloud Wisdom International Business Department also officially announced the establishment in Singapore . It is understood that Cloud Wisdom has been deploying its globalization strategy since May 2020. It has worked with partners and several cloud service platform companies to create a new strategy for business development in the international market. Based on the advanced operation and maintenance technology products accumulated in the past and efficient operation and maintenance For service management, Cloud Wisdom has reached strategic cooperation with several overseas customers.
Yin Jin told me that it is "the general trend" for Cloud Smart to go overseas. First of all, many Chinese companies served by Cloud Smart are going overseas one after another. As a service provider for these companies, it is natural for Cloud Smart to follow these Chinese companies to go overseas. In addition, Yunzhihui's ability honed in the Chinese market, as well as the successful experience accumulated in serving Chinese customers over the past years, are also of great reference value to overseas customers; finally, compared with overseas friends, Yunhui not only can To provide better services, and at the same time have the advantage of "price ratio" in terms of price, these are the key capabilities of Cloud Wisdom to gain a firm foothold in overseas markets.
At present, Cloud Wisdom's business has been implemented in markets such as Hong Kong, Macau, and Singapore to the Middle East, and the operation and maintenance projects of the service have also generated "profits". "This time we set up an international business department in Singapore, and we have also made a great determination. The executives of the company's founding team will be stationed there for a long time in the future. This is because we did not treat it as a simple business overseas, but took It is laid out as the starting point of the globalization of cloud wisdom." Yin Jin said.
In fact, "becoming a global general-purpose software company" has become the vision of Cloud Wisdom . This is because as a new generation of software research and development company, Cloud Wisdom's operation and maintenance objects include underlying architecture, database, operating system, and hardware systems. There is also the development framework, which is actually based on the world, and there is no essential difference; in addition, the needs and scenarios of China's enterprise-level intelligent business operation and maintenance market are the most complicated in the world, which is precipitated and polished. The experience, solutions and services that come out are also "universal" from a global perspective, or they can also meet the needs of global customers. Therefore, the entire market foundation is "flat" for Cloud Wisdom, which is also the case for Cloud Wisdom. The underlying logic and market victories of the courage to put forward this vision.
As Yin Jin said at the end: "Cloud Wisdom has spanned two seven years since its establishment in 2009. There is a saying that the cells of the human body will iterate every seven years. Everyone is a brand new individual. If you use It is actually very suitable to describe cloud wisdom. In the first seven years, we mainly made instrumental operation and maintenance SaaS products for small and medium-sized enterprises; in the next seven years, we realized a comprehensive upgrade, which is to provide enterprise-level Intelligent operation and maintenance products and services; and in the next seven years, Cloud Wisdom's goal is to grow into a global company. In this regard, we have the ability and confidence to face the competition from overseas friends in a wider market .”
The full text concludes that by actively embracing changes and innovating with the times, Cloud Wisdom has firmly grasped the brand-new opportunities brought by China's digital transformation process, not only meeting the needs of digital transformation in thousands of industries, but also making it a leader in the market. It has continuously achieved good results and achieved common growth with the Chinese market and industry customers; while facing the future, after the baptism and precipitation of the market in the past 14 years, Cloud Wisdom has undoubtedly created its own openness, innovation, continuous evolution with the times and The iterative gene also makes the company's future global development path full of more imagination. It is believed that more technical fields, larger industry markets and broader development opportunities are also waiting for Cloud Wisdom to develop Re-innovate, re-extend and redefine.
Shenyao's Science and Technology Observation was founded by a senior technology media person, Shenski, who has 20 years of experience in dissemination of enterprise-level technology content. He has long focused on the observation and thinking of industrial Internet, enterprise digitalization, ICT infrastructure, and automotive technology.
