Shen Yao's Science and Technology Observation
Understand technology, win the future!
This year's sudden epidemic has undoubtedly posed unprecedented challenges to enterprises. In this process, we have also seen a different landscape. Some of these companies have successfully overcome the difficulties through active digital transformation, but more companies, especially those with insufficient operation and maintenance capabilities, can only "passively move forward." .
In the post-epidemic era, the importance and urgency of restructuring enterprise operation and maintenance capabilities have been further amplified. Based on this, the new H3C Group’s new U-Center unified operation and maintenance solution, through the "intelligence" and "cloudization" of key technology upgrades, lays the foundation for users to efficiently respond to the operation and maintenance challenges under digital transformation, and better It supports the transformation of business value and penetrates into the daily operation and maintenance of customers with the new value concept of "intelligent guardian, extraordinary experience".
Different industries, same choice
As we all know, in the past ten years, under the dual promotion of the "new medical reform" policy and new technologies, the digital transformation of the domestic medical industry has made great progress, especially after the outbreak of this year, the digital transformation has continued to deepen, which will be a significant impact on the future of smart hospitals. The construction of the company put forward more requirements and challenges.
For example, in a large general hospital in the southwest region, its daily outpatient and emergency visits are as high as 20,000, and thousands of scientific research experts are simultaneously conducting medical research. Such a large business volume requires not only reliable support and agile innovation. The digital platform is effectively supported, and its business operation and maintenance capabilities also need to be transformed and upgraded simultaneously.
In this context, the hospital introduced the U-Center unified operation and maintenance service of New H3C Group, through the creation of key capabilities such as intelligent fault reporting, project management, business service quality management, and mobile operation and maintenance management, and solved it in an intelligent and automated way. Long-term pressure on operation and maintenance. Today, both the management, doctors, and operation and maintenance teams have had a different experience from the past. The previous complex processing procedures have been simplified, and the operation and maintenance efficiency has also been greatly improved, ensuring the continuous and uninterrupted business operations.
The government cloud has made the same choice as the medical industry. As we all know, the basic environment of government cloud is often very complicated, it is difficult to quickly locate and recover faults, and has high requirements for operation and maintenance technology; operation and maintenance SLA requirements are strict, especially after continuous operation, as new services continue to go online, system performance decreases , Business risks continue to increase; in addition, in the operation and maintenance process, continuous optimization and improvement are needed to meet the needs of sustainable business development. Therefore, it becomes particularly important to release the value of cloud scenarios with unified operation and maintenance.
A certain district in Shanghai has handed over the important task of government cloud operation and maintenance to the New H3C Group. Through the U-Center unified operation and maintenance platform, centralized monitoring of its infrastructure resources and the entire network and global cloud resources has been realized, providing IaaS+PaaS The operation and maintenance team does not need to switch multiple platforms back and forth every day. The unified operation and maintenance platform will automatically complete a comprehensive diagnosis and analysis of cloud resources and business status, and quickly publish multi-scenario, multi-dimensional, and multi-index operation and maintenance reports. The overall situation of the government cloud is clear at a glance. On this basis, the platform also pulls through the operation and maintenance information flow and conducts unified resource scheduling management, which not only maximizes the return on investment cost, but also truly completes the upgrade and evolution of active operation and maintenance capabilities.
Different industries, the same choice, from the transformation of the above-mentioned customers, it is not difficult to find that with the deepening of digital transformation, the operation and maintenance reform of all industries is imminent, and the integrated, automated, and intelligent operation and maintenance is the general trend. More critically, today, most of the business forms of enterprises have shifted from offline to online, from local deployment to cloud deployment, so operations and maintenance also need to "advance with the times" iteration and upgrade.
Operation and maintenance upgrade, transformation and upgrade
The business value of traditional operation and maintenance is to make the system operate safely and stably, just to keep the system "alive", but in the post-epidemic era, the enterprise's operation and maintenance goal is not only to "live", but also to live better, including the system Performance, user-perceived experience, and business operation efficiency all require comprehensive attention.
Chen Xiaoyi, Vice President of New H3C Group and President of Technical Service Department
In the opinion of Chen Xiaoyi, Vice President of New H3C Group and President of Technical Services Department, “Traditional operation and maintenance models are often done in advance of a complete change plan, and business changes are made at a fixed time. All tests are deterministic. However, under the accelerated digital transformation, massive amounts of data and fast-changing business requirements have brought new challenges to operation and maintenance personnel, which requires re-establishment of operation and maintenance capabilities suitable for the era of digital technology."
As an important part of the 4+N architecture of the “Digital Brain” of New H3C Group, the unified operation and maintenance relies on the newly released U-Center unified operation and maintenance platform architecture to form a unified operation and maintenance service 2020 business panorama, and truly realize the basic delivery value Modernization upgrades, diversified innovation and transformation of management models, and intelligent operation and development of service management fully interpret the new concept of operation and maintenance reform in the intelligent era, and are in the four aspects of “sharing and win-win, agility and efficiency, stability and reliability, and cost reduction and efficiency improvement”. Dimensions bring new value to the enterprise.
First, sharing and win-win refers to the construction of the future operation and maintenance system, which not only needs to realize the integrated operation of multi-dimensional data, but also needs to realize business value innovation based on massive data; second, agile and efficient, refers to the establishment of Business agile automated operation and maintenance management, including the realization of end-to-end "one-click" services, the "on demand" of enterprise infrastructure resources, and faster deployment of business changes; third, stable and reliable, that is, the operation and maintenance team To always ensure the high availability of key services, it is necessary to find problems before the business, and at the same time, it is necessary to perceive and mine the value of data to ensure the end user experience; finally, to reduce costs and increase efficiency, that is, operation and maintenance need to extend to operations, thereby reducing The maintenance cost of the system, and at the same time, through the innovation of the operation and maintenance model, continuously optimize the cost structure of the TCO, and ultimately improve the business efficiency of the enterprise.
It can be seen that Xinhua Three's unified operation and maintenance services, through the U-Center unified operation and maintenance platform cloudification and intelligent key technology upgrades, are bringing "sharing and win-win, agility and efficiency, stability and reliability, and cost reduction and efficiency improvement" to enterprises. Brand-new capabilities, while realizing "intelligent guardianship and extraordinary experience", it also truly allows the enterprise to move from operation and maintenance to operation, from passive to active, and to create the ultimate service experience for the business, which also allows Xin H3C to perform in enterprise operation and maintenance. Digital transformation can take on more important tasks and play a more critical role.
In general, the new H3C Group has created a full-stack intelligent guarantee through automated, scenario-based solutions covering the entire life cycle and a more comprehensive digital map for operation and maintenance, which not only meets the needs of intelligent evolution of data centers, but also It also provides customers with truly intelligent unified operation and maintenance services, which allows enterprises to achieve continuous upgrades in digital transformation through iterative upgrades of operation and maintenance in the post-epidemic era.
Shenyao 's Observation of Science and Technology was founded by Shensky (WeChat ID: Shenyao) , a cross-border media person in technology and automobile , with 18 years of working experience in enterprise media, focusing on the observation and thinking of industrial Internet, enterprise digitization, channel ecology and automobile technology .