The essence of this book was written by a product manager/director with a 2C Internet background.
There is still a complete idea for establishing a middle station in the 2C industry: except for the technical middle station.
For a traditional 2B business-based company, how to establish a middle office, this book can only be used as a reference. Once the 2B business goes online and has customers, from the perspective of industry credibility, it cannot be abandoned before the completion of the customer contract. Especially when the customer may have other businesses in the company, the error handling after trial and error is more complicated than 2C.
2B business customers tend to be more tolerant of inconvenience than 2C. I think it’s because it’s work after all, and it’s just work.