Empathy is a classic "soft" communication skills, but according to its own psychology. When we close look at a person's facial expressions, movements and tone of voice, our brain starts link with each other, a process called neural resonance, which allows us to more fully understand each other's thoughts and feelings.
Most of us in the language dispute, it is difficult to convince others on anything, because we only know that care about their goals and views. But the best negotiators can turn to consideration for each other, make their listeners. They know that if the show empathy, be able to guide each other through their own words and deeds.
Strategic empathy means understanding other people's feelings and thoughts at the same time, these feelings can hear the sound behind, and to have an impact on others in the next exchange. In this regard, we have in mind the disorder and potential paths to reach an agreement. This is a time of emotional intelligence play a major role.
Empathy does not mean endorsement or friendly to others, but to understand them. Empathy helps us to understand each other's situation, understanding what they do (for their) sense, understand what the power to change them so that they do better.
When you try to use the strategic empathy in everyday life, I hope you can see it as a natural extension of the interaction of humans and non-human conversation skills contrived.
In any communication, the other to listen to and understand our situation, can make us feel happy. Whether you are in the negotiation of commercial transactions, or simply chat and supermarkets salesman, or build empathy in relationships, expand detailed guide each other to their own circumstances, are the foundation of healthy interaction between people.
Empathy in the final analysis is based on a best practice way to emotion, to help you solve the most difficult daily headache communication; can help you establish and develop more meaningful and warm relationships; more likely to have help you obtain the required. But these are the added benefit of building relationships is the primary objective.
Some strategies common method of empathy
Care, empathy
Imagine yourself in the other's position . Empathy charm is that it does not require you to agree with each other's point of view (you may feel the other's point of view is crazy), but by the recognition of each other's situation, you can immediately tell the other party that you are listening. When they know you are listening carefully after, they may disclose some of the information you can use.
Find each other and you do not want the root causes of consensus
And the reason you do not want the other side to reach an agreement, because often more powerful than they could agree to move. Therefore, we must first focus on the elimination of obstacles to be faced to reach an agreement. Remove obstacles and negative effects, it can give them confidence, and they openly discuss these issues.
Pause, do not worry too much
When you mark an obstacle or duplicate each other's words, please stop for a while, do not worry, it will fill in the gaps of silence.
Listed rivals fear to weaken each other
Listed rivals fear to weaken each other we all like to talk about happy things, but remember that the sooner you break for Fang Xingren body (that is, the brain's fear area) of the reaction, the faster it can also create security a sense of happiness and trust.
Not to give you time to say bad things about you
The other side can say you are listed on the contents of the worst in each other before opening it to say it. Ahead of himself as a review of the allegations who do take action to prepare for after the negative variables, rather than waiting for the negative variables take root. Because the situation after these accusations often seem exaggerated at the time say it out loud, say it will lead the other party is eager to reverse a statement of fact.
Appreciation and understanding
Remember, you are dealing with people all want to be appreciated and understood. Therefore, please use marked strengthen and encourage positive factors.
