Product Director as you say, we recently tested in special courses, and now the end of the test, looking for some users to research it and see how to use them? This feature is really easy to use ah?
Received a mandate, how do you do?
Others (bad)
- Task analysis:
This task is looking for users to research their feelings about the use of special courses tested.
Then they would find out about this product into the most users, can be considered from three angles:? Comment, thumbs up, collection.
But also to make himself the whole experience? This product, and write your own user experience.
- Steps:
The first step, the research found objects
First of all, I want to first of all read through this course all experience, write your own user experience and functional experience.
After they finish their user experience, look at the back of the user evaluation of the course, while these users to record, will users reviews sorted records, with the following several dimensions sorting data: good bad, and there are no improvements improvements.
Then you want to find the background for each course thumbs up data collection and data, while the corresponding user record. Like the point data, data collection and review of data in front of the cross-comparison selected? User "praise + + thumbs up or thumbs Favorites" as a positive user experience? Research objects, pick out the "negative feedback + points Like or Favorite "as the research object constructive comments, pick out"? no comments + thumbs up or collection "as minor user research users.
The second step, the research method
Mild user
? Survey
Heavy users
? Questionnaire + phone (or? Even chat)
Questionnaire:
- On completion of this course you harvest it: no gain, feeling harvest, in fact, changed my life
- If we want you to recommend this course to your friends, your willingness to recommend is:? Not, if it is convenient manner recommended willing, very willing
- If you will open an advanced course you'll join you:? Not participate in, look at the situation, very willing, half-price book now Contact Customer Service
? Even if communication or telephone:
For users, first ask them at the time of evaluation based on the user experience, and then asked if they feel there is no room for improvement.
Poor for users, they were asked what caused them problems, if will open a course, how improvements will make themselves more comfortable.