The current environmental health issues have attracted unprecedented attention in the world, and health promotion has become the core issue of environment and development. With the advent of the digital age, the environmental protection and sanitation industry has shown multiple development trends. With the continuous expansion of the scale of business systems, the problems of operation and maintenance of information systems have become increasingly prominent and need to be effectively resolved.
Beijing High Energy Times Environmental Technology Co., Ltd. was born out of the Institute of High Energy Physics, Chinese Academy of Sciences. It is one of the earliest national high-tech enterprises specializing in solid waste pollution prevention and control technology research, achievement transformation and system solutions. Up to now, it has more than 600 patented technologies and 29 software copyrights, has edited and edited 88 national and industry standards and technical specifications, and completed more than a thousand large-scale environmental protection projects at home and abroad. With the expansion of the company's scale and the in-depth development of informatization, facing the rapid growth of IT infrastructure and application systems, the high-energy environment urgently needs to build a unified, efficient and sensitive IT management platform system to improve the efficiency of system operation and maintenance processing and realize service processes. Standardization and unification of the enterprise, improve the management level of the enterprise, and promote the economic development of the enterprise.
| Operation and maintenance challenges of information system construction
Yanqianyun platform has designed a detailed and perfect solution through detailed research and analysis of the current operation and maintenance status of the high-energy environment.
| Yan Qianyun ITSM
Build a digital intelligence IT service management system and platform
01Three-level operation and maintenance cooperation system:
Same-level polling, graded transfer, efficient collaboration, quality and quantity guaranteed
For high-energy environments with 20+ application systems and 40+ detailed modules, Yanqianyun integrates the OA process by building a multi-level operation and maintenance collaboration system of first-level key users-secondary IT operation and maintenance-third-level IT technology/external suppliers , use the method of polling orders at the same level, one-click automatic upgrade and transfer, refine the scope of responsibility of each role, classify IT operation and maintenance problems, form an efficient and collaborative operation and maintenance mechanism, and guarantee the overall operation and maintenance quality from the system convoy.
02 Intelligent robot: 7*24 hours uninterrupted self-service
With the help of the intelligent customer service robot of Yanqianyun platform, based on the built-in question-and-answer database, knowledge documents and operation and maintenance personnel, it provides users with 7*24 hours of uninterrupted self-service. Users can terminal) to obtain the required information and support through intelligent robots.
03Digital certification closed-loop management: more convenient and efficient
By integrating the high-energy environment learning platform, Yanqianyun improves the point deduction process, forms a complete set of closed-loop management process together with course learning, certificate certification, and point accumulation, and promotes the closed-loop management of high-energy environment digital certification.
04Knowledge management system: multi-level, multi-authority management
Yanqianyun platform provides a multi-level, multi-authority management knowledge management mechanism to help enterprises sort out, summarize and summarize knowledge. The high-energy environment establishes a structured knowledge precipitation and sharing center based on the business system-module-document type system , providing collaboration and commenting functions, allowing users to discuss, supplement and improve knowledge, and promote the joint construction and evolution of knowledge; and support the linkage between work orders and knowledge, when submitting work orders, relevant knowledge documents can be automatically recommended, or One-click transfer of work to knowledge, so that repeated and representative problems can be quickly settled.
05Operation Analysis Kanban: Multidimensional Data Analysis
Yanqianyun platform provides standard reports, custom reports, data API and other forms to facilitate data analysis, visually display the analysis results in the form of charts, reports, dashboards, etc., and intuitively present the key indicators, trends and changes of the data , Based on the results and insights of data analysis, identify pain points in the process, making it easier for users to understand and make decisions. Targeted process optimization and improvement to improve work efficiency and quality.
As a comprehensive digital and intelligent business service platform , Yanqianyun integrates various departments and business processes of the enterprise, and realizes rapid information sharing and efficient collaboration. Through automated and intelligent tools and systems, it helps enterprises to better manage resources, optimize processes, improve efficiency, reduce costs, and help enterprises meet the challenges of digital transformation and achieve efficient, intelligent and sustainable development.
| Highlights & Benefits
Since the launch of the project, relying on the high-energy environment digital ITSM operation and maintenance system, Yanqianyun has provided employees with a one-stop experience in the closed-loop process from reporting, distribution, processing, feedback, and verification of problems, needs, and faults, allowing employees to focus on business. At the same time, data-driven optimization is used to provide strong support for the continuous, efficient and stable operation of the business; relying on the high-energy environmental knowledge management system, a standardized and efficient knowledge operation management model from knowledge precipitation, knowledge maintenance, knowledge review to knowledge application has been established to provide employees with Centralized and convenient knowledge access channels and work platforms. Up to now, since its launch 3 months ago, the number of system operation and maintenance work orders has reached 2000+, the total number of demand orders has reached 60+, and the number of knowledge accumulation has reached 420+, providing stable operation and maintenance service support for 5700+ users.