Introduction: As an industry involving offline services and construction, the home improvement industry has always been an important topic how to realize service process management to improve customer satisfaction and ensure construction quality. As an emerging tool, voice badges have brought revolutionary changes to the service process management of the home improvement industry. This article will discuss how to use the recording board to realize the service process management of the home improvement industry, and analyze its advantages and application scenarios.
1. The definition and function of recording badge
Recording Badge is an identity document with integrated recording function, specially designed for the service industry. It combines the identity authentication and recording functions of traditional badges, and has functions such as automatic recording, real-time voice recognition and storage. In the home improvement industry, the recording board can record the whole process of the service process, and upload the recording files to the cloud for storage and analysis.
2. The application scenario of the recorder card in the home improvement industry
The main application scenarios of voice badges in the home improvement industry include store sales reception and door-to-door room measurement. Because these two links involve high-frequency offline interaction and are directly related to the customer's sense of experience, managing the sales and service communication process from store reception to door-to-door measurement is of great help to improving customer experience and promoting transactions .
So how does the voice badge play a role in these two scenarios?
1. Record the communication process: Whether it is in the store reception or in the process of door-to-door measurement, the salesperson can completely record the real process of communicating with the customer by wearing a badge, and can also convert the text later for sales and service personnel and management at any time View and review. Break the status quo of low digitalization, process control and black box of offline communication scenarios.
2. Improve service quality : voice badge is not only a monitoring tool for the sales and service process, but also an enabling tool. Through the voice data recorded by the badge and the AI analysis ability in the background, it is possible to quickly grasp the strengths and weaknesses of the execution ability of employees in the specific communication process, and aim at improvement.
3. Correcting disputes and disputes: The home improvement industry often faces disputes and disputes between customers and service personnel. The recording board can record the whole process of the service and use it as evidence to help resolve disputes and protect the rights and interests of both parties.
4. Supervision and training: Recording badges can realize the supervision and training of service personnel. Managers can monitor the communication status of home improvement consultants in real time from the back balcony, such as whether they are received according to the standard reception process in the reception link of the store, whether there is any illegal quotation, whether there is any room invitation action, etc. In the door-to-door measurement stage, whether to carefully confirm the details, explain the plan and confirm the plan with the customer. Through these, the performance of service personnel can be evaluated, and corresponding training and guidance can be carried out to improve the service level of the entire team.
5. Data analysis and optimization: Smart badges can help sales & service managers in the home improvement industry to more accurately analyze the work of home improvement consultants. Managers can use the smart badge to collect data such as the explanation content and working hours of the home improvement consultant, analyze the work efficiency and service quality of the home improvement consultant, understand the problems and bottlenecks in the service process, and make corresponding optimization and improvement.
3. Conclusion
With the rapid development of the home improvement industry, improving service process management has become an important task for home improvement companies. As an innovative tool, the recorder card brings new solutions to the service process management of the home improvement industry. It provides multiple functions such as supervision, training, dispute resolution and optimization, and becomes a powerful tool for home improvement companies to improve service quality and customer satisfaction.
For this reason, DuDuTalk has created a smart badge solution for the home improvement industry, innovatively using the 4G voice upload solution, breaking the traditional problem of delayed transmission of badges, analysis and review, and process supervision that cannot be carried out in real time, allowing the offline of the home improvement industry Service process management is more intelligent.