Abstract: Recently, HUAWEI CLOUD CodeArts Defect defect management service was officially launched, providing a structured defect tracking process and a standardized quality measurement model.
This article is shared from the HUAWEI CLOUD community " Product Quality Management Tool, HUAWEI CLOUD Releases CodeArts Defect Defect Management Service ", author: HUAWEI CLOUD Toutiao.
American management scientist Peter once said, "The key factor that determines how much water a bucket can hold is not its longest plate, but its shortest plate." In the entire product life cycle, the key to a product's longevity is often not its powerful features, but the ability to manage product defects .
If defects are not managed well, it will affect the reputation and sales of the company at least, and bring disastrous consequences at worst. So, what are the qualities of a good defect management practice?
- Process carrying method, process control quality
The scientific quality management method is built-in into the defect management operation process, and for defects from submission to closed-loop, it provides coverage of defect severity level control, circulation stage, repair process, and closure type full lifecycle management capabilities to ensure that the defect repair process is scientific and rigorous , so as to ensure the high quality of the product;
- Improve collaboration efficiency and reduce risk exposure
Poor defect management often leads to low R&D efficiency, repeated revisions to problems, and failure to close the loop as scheduled. Good defect management can reduce repair costs and accelerate defect closure through efficient collaboration, risk visibility, and precise positioning, which is especially important for reducing the risk exposure window of released products;
- Analyze defect trends for insight into product quality
During the defect repair process, a large amount of data associated with other R&D systems will be generated. This information is a treasure for product quality rectification and the key to supporting the business development of the enterprise. Through professional data analysis reports, it can help enterprises better understand product quality risks, control defect repair progress, defect convergence trends, eliminate delivery shortcomings, and make the product development process safe and transparent;
- Flexibly define processes and quickly adapt to differences
Different companies, different departments, and products at different stages have different defect tracking processes. Excellent defect management must be able to meet different operating scenarios, and provide flexible self-configuration and evolution functions to meet management demands at different stages.
After long-term business practice and experience accumulation, HUAWEI CLOUD has built a full-process defect tracking and management platform, built a defect handling closed-loop mechanism, and ensured the credibility and quality of the product development process.
Recently, HUAWEI CLOUD CodeArts Defect defect management service was officially launched , providing a structured defect tracking process and a standardized quality measurement model. At the same time, HUAWEI CLOUD CodeArts Defect also opens up business process orchestration and collaborative operation capabilities to further empower corporate partners and developers, support comprehensive and accurate tracking and management of product defects, and help thousands of industries continue to create high-quality products.
▶HUAWEI CLOUD CodeArts Defect, comprehensive protection of product quality and security
Huawei has more than 30 years of experience in the field of software development. Its business covers hundreds of countries and regions around the world. It is faced with the delivery of tens of thousands of software commercial releases and millions of R&D process versions. The product forms vary greatly, covering such as telecommunications Equipment, terminal consumption, digital energy, cloud services, etc., this is undoubtedly a severe challenge to the company's product quality management.
In Huawei, product defects were initially tracked offline through EXCEL sheets, which could only perform simple defect management and project progress monitoring, and the efficiency and real-time performance were not high; then, the company introduced the Notes mail system to track product defects. Track management.
However, with the rapid growth of the number of products and users, the system is difficult to expand and maintain, and the problem of lack of data measurement has gradually become prominent. The company urgently needs a unified defect tracking management platform that can meet the requirements of multiple products, multiple teams, multiple models, and multiple scenarios. Accurate tracking, monitoring, collaboration and communication of defects to ensure the delivery quality and efficiency of the company's products.
In this context, Huawei developed the third-generation Defect Tracking System (DTS) in 2008. It is a consistent requirement of Huawei's R&D management to solidify the process method into IT tools, and DTS tools have carried The company's quality operation system has specified the defect management specifications and process requirements.
By clearly defining defects, including classifications such as defect type, defect severity, and defect source, the DTS tool can present a detailed report on the found defects, such as defect description, reproduction steps, actual results, etc. Analysis to find the root cause of the defect.
By connecting R&D systems such as project management and test management, DTS can also establish a complete defect repair, tracking and closed-loop mechanism, clarify the repair plan, track the defect repair process, and ensure that defects are resolved in a timely manner.
With the rapid development of business, DTS tools are also constantly optimizing and evolving the system architecture. Based on the Huawei Cloud base, it completes cloud-based service reconstruction, carries out business continuity transformation, and introduces big data computing to realize real-time online analysis. By listening to user demands, solving user pain points, improving system performance, enhancing its own stability and reliability, optimizing process and ease of use, etc., after years of polishing and precipitation, and screening excellent DNA for capacity spillover, HUAWEI CLOUD finally created Today's product quality management tool - HUAWEI CLOUD CodeArts Defect .
Today, HUAWEI CLOUD CodeArts Defect has efficiently supported the defect operations of more than 230,000 users within Huawei, covering more than 60 business areas such as end, pipe, cloud, edge, and vehicle, managing more than 40 million defect orders, and handling problem orders. The record is 200 million+, and the monthly active users exceed 120,000, which greatly guarantees the large-scale, cross-organization, and high-quality global delivery of Huawei's various industries.
Specifically, the capabilities of HUAWEI CLOUD CodeArts Defect are reflected in the following five aspects:
▎Feature 1: Defect full life cycle management
HUAWEI CLOUD CodeArts Defect is based on Huawei's years of experience in defect management. It opens up the defect process monitoring chain, from defect discovery and proposal, to developer's analysis and positioning, implementation of repairs, to testing and acceptance, and finally leads to the closed loop of defects. Let the team effectively track and correlate throughout the defect life cycle, organically connect the data generated by each defect operation link, real-time risk warning, improve the efficiency and accuracy of defect management, and ensure high-quality product delivery.
▎Feature 2: Efficient coordination of defects across organizations
Large-scale product development often involves multiple teams and multiple modules, which depend on each other. Defects in one link may lead to the failure of the entire product. Based on Huawei's cross-department collaborative development concept and practice, HUAWEI CLOUD CodeArts Defect provides cross-project and cross-team defect billing and tracking to achieve accurate and efficient collaboration and accelerate defect closure.
▎Feature 3: Defect trend analysis and quality measurement
HUAWEI CLOUD CodeArts Defect has a variety of built-in data analysis functions, providing Huawei-specific defect repair efficiency, legacy DI trend, three-curve analysis and other professional defect monitoring metrics, which can analyze the defect trend, severity and solution during product development and delivery In-depth analysis of various data such as time allows the defect convergence to be clearly visible, helping the team quickly identify and resolve potential risks, accurately grasp the defect repair progress, identify shortcomings in each link of delivery, and make the entire product quality 360-degree clear and transparent.
▎Characteristic 4: The defect repair process can be traced
The defect discovery and repair process involves a lot of testing and development work. HUAWEI CLOUD CodeArts Defect covers all the data in the defect workflow from the source, provides end-to-end traceability of defects, use cases, and codes, and makes every step of defect generation to closed loop It's all well documented.
▎Feature 5: Flexible customization of defect process
Different products, teams, and R&D scenarios have different operational requirements for defects. In order to adapt to different business processes and management requirements, HUAWEI CLOUD CodeArts Defect provides a powerful customization capability. Through the visual process canvas, it can flexibly customize the defect workflow suitable for the team, accurately adapt to the actual business scenario, and meet the defects of multiple projects and teams. Manage needs.
Based on the above five features, HUAWEI CLOUD CodeArts Defect has created a defect full lifecycle management capability, which realizes cross-organizational collaborative operation of defects, efficiently monitors defect progress and risks, and has flexible processes and rich scenarios, which can help enterprises build efficient and credible defects. The management system, while supporting large-scale collaborative research and development, can also carry out scientific defect management theory to help enterprises deliver efficiently and with high quality.
Benefiting from the above features, HUAWEI CLOUD CodeArts Defect supports Huawei's business software delivery process in various fields.
Not long ago, in the process of full-scenario and full-process engineering, digitalization, and automation in the H product development department within Huawei, it faced problems and challenges such as chaotic defect management, cumbersome processes, and independent and non-interoperable systems.
HUAWEI CLOUD CodeArts Defect helps the product line connect various system data in the entire R&D process through the configuration of custom fields, the arrangement of custom processes, and the connection of data interfaces, and efficiently supports the on-time launch of its products. This product line has completed the comprehensive engineering digitalization of the R&D pipeline, laying a stable and solid foundation.
In the future, HUAWEI CLOUD CodeArts Defect will continue to accumulate best practices in defect management, form a defect knowledge network through intelligent analysis and mining of defect data, and provide auxiliary defect root cause analysis, high-risk module risk warning, product quality trend prediction, and problem repair decision-making suggestions And other high-level capabilities, accelerate software defect repair, realize active management and early warning of product quality risks, and help thousands of industries to innovate and develop high-quality and efficient products.
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