"The management team is the process of tracking the work performance of team members, providing feedback, solving problems, and managing team changes to optimize project performance. The main role of this process is to influence team behavior, manage conflicts, and resolve problems. This process needs to be implemented throughout the project. During the period."
9.5.2 Management Team: Tools and Techniques
9.5.2.1 Interpersonal relationship and team skills
The interpersonal and team skills applicable to this process include (but are not limited to):
-
Conflict management .
There are five common conflict resolution methods, each of which has its own role and purpose.- Retreat/evade . Withdraw from actual or potential conflicts, postpone the problem until it is well prepared, or transfer the problem to other personnel for resolution.
- Moderation/acceptance . Emphasize consistency rather than difference; retreat to maintain harmony and relationship and consider the needs of other parties.
- Compromise/mediation . In order to temporarily or partially resolve the conflict, it is necessary to find a solution that satisfies all parties to a certain extent, but this method sometimes leads to a “lose-to-lose” situation.
- Force/order . At the expense of other parties, promote one party's point of view; only provide win-loss solutions. Power is usually used to forcibly solve urgent problems. This method usually leads to a "win or lose" situation.
- Cooperation / problem solving . Considering different views and opinions comprehensively, adopting a cooperative attitude and open dialogue to guide all parties to reach consensus and commitments, this method can bring about a win-win situation.
-
Make decisions .
-
Emotional intelligence .
-
Influence .
-
Leadership .