This two-day course of their work, encounter a typical problem: boss + older employees sick relatives disease .
First define: limited work ability, work attitude is not positive, because the boss back and unscrupulous, male, 57 years old.
In the early days of the communication process, the use of a smiling listening to the honest way, carefully listening to him those questions you do not care about, Guiche listen to him, listen to his swearing curse, or even call me. Then a head tilt: "words to say, we still have to dry this job ah, why did we receive the salary of the Well."
In that you will not be scolded him go, after the gas to go, let's look at this job together what steps to dry up, those time-consuming job, that job may run into problems I outline listed, then I was talking to itself in the process, he will go to correct the problems my work flow appears, after all, older employees, certainly better than I know some of the problems, just get in a word, the first problem to solve [even treat my attitude problem ].
Here is a concrete organization of work, and in his self-draining work, trying to work my confusion at work, such as: XX regulation of our department under inspection A standard completion. 4 working days. Our department XX completion of regulations under examination B standard. 4 working days. Here on the edge may be tricky, because A is the ancestor of our standard XX Ordinance, B ordinance just out soon, matching A regulation is extremely high, there is no need to check.
He took advantage of the situation I am not familiar with this work, these two job are written in accordance with the same format, it is easy to mislead me, I look for other old employees to trial, that the clues, solve the second problem [fraud reported plan, lazy]
Leading completed in accordance with a standard monthly self-assessment, pushed to the front of his need to write according to this standard, it is clear that after a half-hearted handed version. I pointed out where the problem
The first question: the table top of the column "was the assessment" and "Job Title", "assessment" and "assessment period" did not fill. This must fill out, assessment: Chen C manager, examination time to write today.
The second question: a task item, level "to be improved," Summary: This work has been canceled.
The third question: the task phase some of the content is not the original plan, right? Yes, in the "No." This column write "extra tasks" or "temporary assignment."
The fourth question: this project, if it is to write a complete evaluation of XXX, it is the need to produce results was proof has been completed, the half-finished, but also to be able to write a report out of the half. This is no problem, right?
Then finding fault led to the problem:
Other: examination time how to fill?
I: write today
Other: Are you sure?
I'm sure
The other side: In the past month assessment are filled
I: write it a problem to make it ourselves manager Chen C
Finding fault Question 2:
The other side: a few other issues did not understand, so you change it, I learned it.
I am very angry, because just to have been marking up each.
I: This is none other than the self-assessment evaluation. Which you do not understand this one individual asked me
the other side: really think of myself as hell ah
me: that which one particular is that you do not understand it?
Me: I was organizing courseware afternoon to everyone talk
The problem here is obvious, to guide him to me he is not satisfied, not happy.
He did not force, no state of mind to complete the work of the hands, to be honest managers have no way to provide the incentives to make him cheer up,
He come out to mix several decades, these issues if they can think clearly, and it certainly has to think clearly. Thought clearly, I guess we would also like him is not clear.
So the question is, are we supposed to?
My approach, barely conscious process is over, it can not be said also handled well.
Pull to a third party (leadership) become the poor man, and he got me a team, we do not obey, but to help the poor people.
I: Let's work, leadership can not see, ah, ah he panicked, and that is not something we need to put it to report yesterday finished, though uncomfortable, feeling of being watched, not to be trusted, but what led flustered way to solve it?
Once he was calm, listen to these words, though still not doing this thing seriously, but at least not contradicted.
Later I think this may have consequences, but the side effects, to cure acute and feasible. The third problem solving conflict [work].
And colleague communication takes me two days ago, boil me very uncomfortable, I and leadership reflect the problem:
For team management, the goal he wants to achieve is to ( 1 ) team to carry out their duties, do their best, difficult to give up staff, to maximize team effectiveness. ( 2 inefficient staff appears) does not allow the team, efficient energy consumption and personnel, we let him keep pace required in the future to achieve high performance team.
I think the next boss relatives have placed in our department, he is not a couple of months at the company, he was what capacity, what his sudden rise unitary moths know, we spend the time to make such a comrade. " save "work is little sense, he can lower our production capacity is low, they reported him, he did not raise interest, do not delay we have to.
Leadership seems to be touched.