Enterprise WeChat can well solve the problems of serious WeChat personal account title, customer loss, upper limit of the number of friends, and high hardware cost; and enterprise WeChat provides many functions that previously required payment, such as data statistics, group live codes, live broadcasts, etc. These are great help for some individuals or small teams.
But is enterprise WeChat convenient for after-sales? Because the after-sales link is also an important link for enterprises to serve customers, and for customers who have already consumed, it must be carefully maintained. Enterprise WeChat can connect customers with after-sales services by labeling customers, marking them as purchased, and distinguishing customer consumption progress. Moreover, we can also use the function of Enterprise WeChat SCRM to provide customers with better after-sales service during the after-sales service of enterprise WeChat customers.
In order to allow companies to better connect with customers that have already consumed, do a good job in customer after-sales, and realize customer retention and repurchase, Coloring Qiwei has developed the following functions:
1. Unified management of customer resources
The administrator can uniformly manage the customers of all employees of the enterprise. Visualization of enterprise customer data on quantity status CRM, portrait, and response status.
2. Customer label settings
Set tags for customers, you can set tags for users individually or in batches, and you can also tag friends by group. Enterprise WeChat has many privileges that WeChat personal accounts do not have, and this privilege is still being strengthened, which can greatly help private domain traffic operations.
That's all for today. If you have other marketing questions about the company's WeChat, you can contact the community for consultation. We are a professional enterprise version of scrm management software, enterprise WeChat private domain traffic management platform, specially built for enterprises, for social marketing, private domain traffic operation: chat session archive, channel live code, session archive, corporate privatization and other functions .
If the enterprise has the above functional requirements, everyone is welcome to experience it for free!