Web site customer service, sales and websites have to say indispensable tool for online customer service system. Live Chat addition to real-time web chat function, as well as pop-up page the way the initiative to invite visitors to chat features, as well as file transfer function to facilitate the initiative to contact the online customer service site site visitors. Online customer service have a distinct advantage over traditional online QQ, online customer service do not need to install any client software, you can communicate directly online. The traditional online QQ, MSN will need to install the software for the job. This is a big problem for some older clients, they rarely have QQ, QQ or have the habit.
Companies have chosen to use live chat software for the following reasons:
QQ, MSN is not a web-based instant messaging tools, you must install the appropriate software requires the user to use. The online customer service is easy to use, the site's visitors do not need to download any software to install, you can chat in real time in the browser window.
Online customer service as a corporate customer service and proactive marketing professional commercial design products with greater functionality. It is particularly focused on online marketing initiatives, customer support and customer relationship management functionality, combined with various types of statistical data and historical data, companies can establish a Web site for visitors of every page of the file in order to provide personalized service, to become visitors to customers marketing purposes, the company's image more specialized.
Using QQ or MSN as a customer service means, often QQ or MSN account flow due to employee turnover accompanied generated, causing the loss of customers. However, online customer service, customers can exchange content with complete stored in the server, you can always find callable, so as to avoid due to employees leaving the churn.
For security issues, many enterprise servers installed firewall does not support QQ and MSN, and online customer service is operating on a web page, so there is no infringement of the virus troubles.
Online customer service e-commerce right-hand man, has it more easier for companies to promote their business products and corporate philosophy of features and tools, and use these features with tools relative to the QQ, MSN is for enterprises to use a bigger attraction power and advantage. And with entertainment features such as QQ more and more developed, more professional and more convenient for enterprise communication platform is an urgent need, the professional advantages of online customer service system began to unravel. Businesses will naturally choose their own convenient beneficial tool to use.