How to add online customer service in shopify - cross-border e-commerce online customer service use

Benefits of Adding Shopify Live Chat

help increase sales

1. The important role of pre-sales and after-sales service on the entire sales volume

1. Amazon's after-sales service can only communicate with customers via email
2. Shopify can be added to the online store through live chat customer service to improve communication efficiency

We can directly add the online customer service code on the template page of shopify, refer to the steps in the figure below

Find the part to edit the code, you can edit the template
under the body tag in theme.liquid, and add our own customer service code.
The specific customer service code can be registered at gofly.v1kf.com and find the JS code of the pop-up window mode in the background

Achieved effect

1. The important role of pre-sales and after-sales service on the entire sales volume

1. Amazon's after-sales service can only communicate with customers via email

2. Shopify can be added to the online store through live chat customer service to improve communication efficiency

3. Replying in time can win the favorability of customers and increase the repurchase rate of products

2. How to apply shopify online customer service more efficiently?

1. Select the most needed place to add (such as return page, FAQ page, etc.)

2. Reduce workload (for example, through the design of some pages, etc. to reduce a customer's doubts)

3. Efficient chat, don't chatter and answer irrelevant questions

4. Arrange chat time slots reasonably and take advantage of automatic replies when you are not online