Online customer service system in China has gone through years of development, it has become the site of customer service, sales and websites indispensable tool. In addition to online customer service system with real-time web chat function, but also developed a pop-up page the way the initiative to invite visitors to chat features, as well as file transfer function to facilitate the initiative to contact the online customer service site site visitors. Online customer service have a distinct advantage over traditional online QQ, online customer service do not need to install any client software, you can communicate directly online. The traditional online QQ, MSN will need to install the software for the job. This is a big problem for some older clients, they rarely have QQ, QQ or have the habit.
Live Chat
Online customer service system advantages:
1, no account support
The user directly with the browser can communicate in real time.
2, seamless communication
Without having to install any software or plug-in, customers just one click, you can instantly communicate with customer service, customers greatly reduce communication barriers, increase the probability of turnover. Offers visitors visiting time and location of statistical information, companies can adjust the sales manpower arrangements, regional sales strategies based on these data provide a strong basis for market decisions.
3, active marketing
Real-time monitoring, proactive marketing, users see in the browser can contact and invite users to communicate.
4, increase sales opportunities
To further enhance customer loyalty and increase sales opportunities for sales to customers analyze and solve complex problems online.
5, reduce operating costs
Every online customer service staff through an increase in the number of online services unlimited real-time, reducing the cost of traditional customer service generated by the telephone exchange.
6, knowledge base
Customer service can easily learn through knowledge; when the face of questions from visitors, can also be access to relevant information through Knowledge, "to sell off now" quick answer visitor questions.
7, quick reply
The common conversation and website addresses sorted, easy quick response to different visitors, reflect the professionalism, efficiency savings.
8, precision marketing
Customer service staff can clearly know what the customers are accessing the system, what is of interest, and make adequate preparations.
9, strengthen customer relationships
Internet users through the online user-friendly interaction and customer addresses to determine, you can find your repeat customers gradually increased.
10, real-time monitoring
Managers to real-time customer service staff to work to monitor and view visitor satisfaction rating of customer service.
Online customer service system where?
Udesk Enterprise Intelligence Platform is committed to customer service will integrate various customer service channels, simplifying the corporate customer service, customers can communicate on any platform with the fastest and shortest way of customer service, resolve problems quickly, while customer service can be a platform handle customer inquiries on a variety of channels, whether telephone, web, wap, app, micro-channel, microblogging, instant messages can be resolved.