How does the applet realize online customer service?

Assuming that there are currently 100 users accessing your applet, more than half will not take the initiative to consult. Even if there are 50 inquiries, due to the drawbacks of the mini program customer service background, untimely and untargeted settings and responses, etc., it will lead to the loss of the possibility of converting users. So no matter how well WeChat marketing is done, what if users don’t take the initiative to consult or grasp it? Users are lazy, but we can't be lazy. For hard-won visitors, the consultation response was not timely, untargeted, and the WeChat applet itself had the drawbacks of chat consultation and ultimately ended in failure.

Some visitors have strong purchase intentions, but they have to shop around, compare products and service experiences, and then make choices based on their own judgment. However, if there is no one with high-quality experience, fast response, free consultation and other characteristics, potential customers are resources that enterprises must pay attention to. At this time, we need an effective online customer service system for small programs to guide and explore customers in depth. demand, prompting customers to consult and purchase in advance.

Let's think about two questions first:

• What are the benefits of WeChat Mini Program online customer service system?
• How does the applet realize online customer service?

In addition to WeChat's own mini program customer service system, there are many third parties that only reply to user information on the PC side. In fact, online reply can be realized on mobile phones.

When the user enters the customer service interface from the entrance of the applet, the WeChat customer service bound to the applet can reply on the mobile phone, and get rid of the limitation of the PC side. And you don't need to install any software, click the menu bar of the official account to open, the applet version is under development...

Now let me introduce this tool. (Sesame Customer Service Mobile Version)

 

1. Registration

 

①One-click access to the small customer service   http://xiaokefu.hotapp.cn/   (WeChat or mobile phone number registration)

 

②Enter the background and add the applet:

 

Mini Program Name, Mini Program Category: WeChat Mini Program Background Settings - Basic Settings

Mini Program AppID, Mini Program AppSecret: WeChat Mini Program Background Settings - Development Settings

 

③ applet background configuration:

 

Modify ①URL(server address) ②Token(token) ③EncodingAESKey(message encryption key) ④Message encryption method ⑤Data format 

 

④Log in to the WeChat applet background ( https://mp.weixin.qq.com ) Settings - Development Settings - Message Push

 

Pay attention to the number of changes that can be applied for within a month, and enable message push

 

2. Settings on the PC version

 

After completing the small customer service background registration, adding the applet, and configuring the WeChat applet background, enter the Sesame applet background

 

Automatic reply message configuration

 

There are 3 types of responses:

①Open the customer service message (as long as the user clicks the customer service message button, this type of automatic reply will be triggered.)

②Keyword reply (When a user replies to a certain keyword content in the applet, it will automatically reply to the keyword reply content you set.)
③Reply when a message is received (if a keyword is triggered, the keyword content will be given priority)

 

There are 5 types of reply content:

Graphics, text, URLs, pictures, applet cards

 

 

 

Add multiple agents

Enter the background - Customer Service Center - Multi-Customer Service Management - Enter the account number (you already have a small customer service account directly input, if you don't have it, you need to fill in the account and password) - Select the applet - OK

Note: Add a customer service by entering the customer service account number (the roles are all ordinary customer service) 

 

 

3. The operation interface of the mobile terminal

Follow the official account ID of "Sesame QR Code Assistant"   : zhima800 

1. Three categories of messages (simple and clear view of current customer messages)

1. in reception

2. waiting for reception

3. received

2. Batch processing of messages (three kinds of messages support batch end reception)

1. Reception for more than 48 hours (based on WeChat's rules, because customers who exceed this time, WeChat does not allow re-interaction)

2. Reply Receptions (better view unanswered receptions)

3. All reception (reception message is empty)

3. Chat interface (more operations in the upper right corner)

1. View chat history

2. end reception

Fourth, the administrator interface (3 kinds of operations)

1. Administrator switch, applet switch

2. Number of customers automatically received:

   The current number of customers received exceeds the set number, or when the automatic reception is turned off, the system will no longer receive automatic reception, and manual reception is required (7 options for turning off automatic reception 5, 10, 20, 50, 100, 200)

   For example, if the number of receptionists is set to 50, but there are 60 customers who need reception, then the current number of customers in automatic reception is 50, and the number of customers waiting for reception is 10.

3. Customer service message push:

   Number of Pushed Messages: The maximum number of messages pushed to you by the official account when you are offline (close push 3 10 100 4 options)

The improvement of customer service efficiency is more conducive to precipitating fans and retaining customers. It is easy to get started, and from ordinary users to fans to super users, it can capture the needs of customers more efficiently.

This mobile version of Sesame Customer Service has opened a one-stop mini-program customer service model, where the customer is, the service is there, and it supports multiple customer service and multiple mini-programs.

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Sesame Customer Service Experience Portal  http://xiaokefu.hotapp.cn

Small customer service mobile homepage   http://xiaokefu.com.cn/index/mobile