Keywords: low-code platform, after-sales management, after-sales management system, privatized deployment
1. What is an after-sales work order management system?
The after-sales work order management system is a sophisticatedly designed after-sales service system. It is mainly used to record and analyze, dispatch orders, track the status of a certain sales work, and digitally manage the end links of the sales process . Solving project control difficulties in one order, handling customer issues in an orderly and collaborative manner, and logs allow events to be traced.
2. Introduction to the functions of Microcrocodile after-sales work order management system
Microcrocodile after-sales work order management system is used to solve the entire life cycle process management of equipment from incident management, work order management, customer management, product management and dispatch management. With workflow as support, data approval of each link is completed online and machine file data is accumulated. Provides one-click dispatch to quickly dispatch work orders and generate business travel documents, solving the difficulty of dispatching workers offline. Provide basic information maintenance to facilitate the management of customer information, product information, public project template management and other basic information management.
2.1.Event management
Record the type of incident and customer details, and register the incident in detail to better track the problem.
List view: You can quickly create new events through the list view
2.2. Create new event
Corresponding products can be quickly bound, and at the same time, a collaborator can be responsible for the event.
2.3. Work order management
Create a new work order, report the work order to the relevant department, and arrange for engineers to handle it to ensure that the work order is resolved as soon as possible.
2.4.Customer management
Record basic customer information and establish a complete customer file for the enterprise. It can help companies conduct regular follow-up and maintenance of customers, understand customer needs and feedback, and provide personalized products and services, thereby increasing customer loyalty and satisfaction.
2.5. Sign-in management
The system can be connected to mobile applications such as Enterprise WeChat and DingTalk, and engineers can achieve real-time location and check-in at the field .
2.6.Engineer management
Understanding the current working status of engineers can better assign maintenance engineers .
2.7. Mobile office
Multi-terminal adaptation can run directly on mobile phones, tablets and mobile devices with Android and IOS operating systems, and supports access to DingTalk, Enterprise WeChat, Fetion and independent APPs.
3. Provide Tianling low-code development backend
As a leading manufacturer in the low-code field, Guangzhou Tianling has been working hard for two decades to provide customers with a mature and complete product - MyApps low-code development platform. Tianling MyApps low-code platform adopts industry-leading technology, is based on microservice architecture, and has seven built-in functional engines including a self-developed process engine, covering 1200+ function points, allowing users to flexibly build their own personalized systems under the premise of visualization. Convenient and fast, reducing costs and increasing efficiency.
3.1. Development process
Tianling myApps low-code development platform has an engine-based development model. It only needs to be configured in the development background to complete the software development process. Since the underlying source code is not generated or modified during the process, the platform can be maintained and upgraded in a unified manner, making it easy to implement complex businesses. Logic, the entire process is a visual operation mode, and it can be packaged, compiled and released without coding. Development and efficiency have been greatly improved.
3.2. Visual form engine
MyApps is a low-code and fast form engine, encapsulating 30+ commonly used form components, visual configuration, and drag-and-drop to generate applications without coding;
Provides rich business templates, ready to use out of the box.
3.3. Self-developed visualization engine
As one of the core technologies of the MyApps low-code rapid development platform, the Tianling process engine is completely independently developed instead of using foreign open source engines. It is suitable for the Chinese market and conforms to the Chinese people's way of thinking and operating habits.
3.4. Report engine
The report engine originated from the principles of popular workflow engines, the definition of report formats, and various algorithms for report content, resulting in the idea of a report engine.
It mainly refers to the process operation principle of the workflow engine. Based on the original data, it defines the report format and report algorithm, automatically performs calculations according to the defined algorithm, and outputs the calculated results, and then displays them according to the defined report format. The contents of the report.
dynamic chart
In order to support various graphical data analysis, the Tianling platform integrates the open source ECharts graphic reports. Basic pie charts, column charts, line charts, radar charts, instrument charts and other commonly used graphic reports can be perfectly presented, greatly enhancing the graphics Show tension. After the dynamic form collects the data, it can be configured in the background.
3.5 Privatized deployment
Different from the Yue SaaS cloud deployment model of "leaving data under someone else's roof", the Tianling low-code platform adopts a privatized deployment method. It directly deploys the system on the user's local server and controls it independently, ensuring the security of the data and also empowering the user. The system cabinet has greater scalability.
It supports localized deployment of the system within the enterprise, including single-machine deployment, dual-machine deployment, and container deployment. In addition, Microcrocodile OA office system has seamlessly integrated Synology NAS, and users can enjoy data privatization without additional installation.
Conclusion:
The implementation of the Microcrocodile after-sales work order management system can help enterprises comprehensively manage the after-sales order dispatch service process, improve customer satisfaction and loyalty, and at the same time improve the efficiency and quality of after-sales services. It is free to use out of the box, and enterprise users can freely adjust or add new functions to meet their own needs.
The Microcrocodile after-sales work order management system is quickly configured based on the Tianling low-code platform. It provides low-code backend support to flexibly adjust according to the actual needs of the enterprise, and also supports the configuration of more process-related management systems.
It supports local deployment of the system within the enterprise, including single-machine deployment, dual-machine deployment, and container deployment. In addition, the Microcrocodile after-sales work order system has been seamlessly integrated with Synology NAS. Users can enjoy data privatization without additional installation.