October in the golden autumn is the time when educational institutions focus on course effectiveness and make efforts in course marketing. The BPO project team of Xunzhong Co., Ltd. recently visited two customer service centers in Qinhuangdao and Caofeidian, Hebei Province, and jointly held the Q4 quarterly kick-off meeting with the locals.
The kick-off meeting was fully prepared and hosted by the local customer service center. First, Dai Yashang, marketing director of Xunzhong Co., Ltd., introduced the company's basic situation, industrial layout, vision and values to the employees present.
Subsequently, the person in charge of the workplace made a detailed summary of the project implementation in the third quarter, rewarded and encouraged outstanding customer service, and proposed performance goals for the fourth quarter. There are less than 100 days left before the end of 2019. I hope that the customer service team can work with full enthusiasm and confidence and strive to deliver more satisfactory answers to customers.
In view of the outstanding performance of the Qinhuangdao and Caofeidian BPO projects in the North China region in the third quarter, the BPO project director of Xunzhong Co., Ltd. awarded the two workplaces the honorable plaque of "North China Demonstration Base". The workplace leaders in both places said that they will definitely carry forward the impressive achievements in the past, lead the team to make persistent efforts and move forward together, draw a successful conclusion to 2019, and win a better reputation for themselves and Xunzhong!
After the meeting, Xunzhong Co., Ltd. sent a professional account manager to conduct on-site training for the local customer service team. In the process of serving education customers, it is not easy to grow into a professional course consultant. You need to have a good attitude and communication skills, and you also need to be proficient in the advantages and details of the product, and be familiar with the characteristics of the customer group and the learning of different age groups. demands.
Xunzhong shares currently have 15+ educational BPO bases, which can provide 5,000+ seats, widely distributed in Hebei, Shandong, Shaanxi, Shanxi, Jilin, Henan, Hunan, Anhui and other places, serving VIPKID, New Oriental, Xueersi, EF , 51talk, Dane Education, 101 Online School and many other well-known domestic educational institutions.
Xunzhong Co., Ltd.'s call center full industry chain services can provide platform, system, agent and other full housekeeping services for educational institutions. It not only has optical fiber direct access from telecom/mobile/railcom/China Unicom operators, but also has mature telemarketing operation teams and projects. The management team has many successful experiences in customer service outsourcing projects for large educational institutions.
Deeply engaged in the industry and empowered by education, Xunzhong Shares is willing to work with its partners to use solid operations and services to improve the course coverage of educational institutions and effectively help students improve their learning results.