"Didn't I mention this bug yesterday?" "No, when did you mention it?" The communication efficiency of project team members is not high, which often leads to communication misunderstandings, endless arguments, and even communication conflicts, which affect the progress of the project.
So how to improve communication efficiency and avoid unnecessary communication conflicts? We can solve the problem from the following two communication funnels.
1. Communication funnel model Ⅰ
1. The funnel model brings communication back to rationality
The funnel model divides communication into five levels, and efficient and smooth communication often occurs at the bottom of the funnel, filtering out the impurities (emotions, feelings, thoughts and attitudes) that cause interference, returning to facts and rationality, and returning to the essence of communication .
Layer 1: Communicate the facts. Without embellishment, the "original picture" of the event is truly presented;
Layer 2: Communication attitude. To express one's own attitude towards the event, adding a layer of "filter";
Layer 3: Communicating ideas. Express your own suggestions and thoughts on the event, adding a second layer of "filter";
Layer 4: Communicating feelings. Express your own feelings and "skin the skin" on the picture again;
Layer 5: Communicating emotions. Expressed with strong emotions, the "original picture" has been completely distorted;
When there is poor communication, maybe you can pull yourself out of this dialogue to see which level everyone's communication is in, and whether there is a chance to filter out those interferences and impurities, so that everyone can return to the essence of the same fact, so that communication Occurs on the same channel.
2. Where are you in the communication model ?
For example, take the boss's thoughtful opinion as an example. If you stay on the fifth level of emotions, the focus will become whether the boss is a good boss and whether the feedback given by the boss is arbitrary. The result of the communication is very likely to break up with the boss.
And if we can return to the fact of the first layer, our focus will become, the boss thinks that I need to think more before taking action because of some observations, do I need to make some clarifications, or do I really have Opportunities for progress.
3. Different people have different attitudes and ideas about the same fact
Facing the same fact, different people will have different attitudes, resulting in different ideas, accompanied by different feelings, so that the content of the final communication becomes seriously distorted.
In this distorted situation, the content of what Little A and Little B said is completely opposite, so there will be conflicts and endless arguments.
2. Communication Funnel Model II
1. Communication funnel model
This mode means: when communicating with people, what you think in your heart is 100%, what you say to others is reduced to 80%, what others hear is reduced to 60%, and what others understand is reduced to 40% %, the content of other people's actions will eventually drop to 20%. What you say is not what others hear.
2. Precautions for avoiding communication funnels
(1) Selective communication
The content of communication is missed, which is often related to the focus of communication, communication environment, communication notes, and the degree of understanding between communication objects. Therefore, when we communicate, we need to be selective.
Time, place, person, and matter are the four key points. I think there are also criteria for things, procedures, completion times, inspection times, etc.
(2) Repeated emphasis on multi-form communication
We can communicate through collective communication, separate communication, meeting communication, verbal communication, email communication, written communication, document communication, etc. The key content of communication needs to be emphasized repeatedly.
Effective communication is a skill that needs to be learned and practiced continuously. We can also make full use of management tools to improve communication efficiency. For example, in our stand-up meeting every morning, we can use CoCode to develop cloud Kanban functions.
Through the kanban function, the project manager can see the work progress of the team at a glance. For tasks in progress, progress information such as remaining working hours can be accurately obtained, so that the overall progress of the project can be controlled, and the work efficiency of the entire team can be improved. Team members can also clearly see the progress of other members' tasks, which has a positive effect on the cooperation among members and the work progress of the overall team.
Another CoCode development cloud has developed an integrated code warehouse. It makes code management easier. The fast and stable code warehouse service realizes one-click code submission, thereby helping multiple people to develop collaboratively and improve the efficiency of software development.
At present, CoCode releases a series of AI development tools: Co-Project intelligent project management tool (requirement itemization, automatic generation of test cases), requirement analysis tool, review analysis tool, and story point estimation tool. Among them, the Co-Project project management platform has released 4 major versions, free trial for 30 days; and released a series of CMMI efficient implementation tools to achieve full coverage of the CMMI standard process and fully support the implementation of CMMI3-5 levels.