Only when all managers pay enough attention to quality and all employees participate in quality control can we make products that satisfy customers. The main quality control required to be a quality manager:
1. The most basic quality inspection
1. After taking office, formulate industry-recognized and correct product specifications, formulate operating procedures for various measurement and test equipment, general product incoming materials, manufacturing processes, semi-finished products, finished products, and shipment inspection procedures; several inspection procedures for special products.
2. Set up a quality department to confirm QC and QA personnel. Through on-the-job training and assessment, morning meeting publicity and other methods, quality personnel are required to understand the inspection norms and standards and be able to make accurate judgments. Training and examinations are carried out every six months. , qualified personnel can continue to be qualified for the original job position. On-site assessment is performed every quarter, and the products that pass the QC verification are reconfirmed to confirm the probability of false detection, misjudgment, and missed detection, and the results are included in the inspector's performance evaluation.
3. QC personnel are required to be able to conduct a simple analysis and explanation of the quality results. When a QC reports a bad phenomenon to me, I will ask the other party: What do you think is the reason for this bad phenomenon? Discuss and analyze.
2. Strengthen the understanding of all departments of the company on the quality of products in progress, research and development products, and production process quality
1. Visit each process in the workshop twice a day from time to time to observe the current workflow of the products being produced in order to reduce work mistakes and improve work efficiency. Unreasonable processes can easily lead to unstable quality, and interdepartmental disputes affect group cooperation , If any unreasonable process is found, consult and communicate with the management in time to correct its work process.
2. Observe the quality awareness of all employees, whether they take due quality responsibility, whether they work according to the process, and how the quality of work is. If problems are found, communicate with the management and department heads in time to improve them. Lead and assist various departments to establish an effective performance appraisal, thereby increasing the quality awareness of all employees.
3. Apply the six aspects of machine, method, people, material, environment and measurement to actual work
1. Equipment maintenance and maintenance (machine)
- The "Equipment Management Measures" have been formulated, in which the purchase, circulation, maintenance, maintenance, and verification of equipment are clearly regulated.
- New equipment sample tracking adopts the same mechanism as new product sample tracking.
- Once a quarter, the quality department will take the lead to check whether the provisions of the equipment management method are effectively implemented. The inspection items include: equipment ledger, maintenance verification plan, maintenance records, etc. Check if there are relevant records.
2. Working method (method)
- There are quality control points for the key processes, special processes and general processes that have been distinguished.
- The main process hangs process regulations or work instructions. The process documents put forward specific technical requirements for personnel, tooling, equipment, operation methods, production environment, process parameters, etc.; Control methods, preparation of samples, equipment and environmental conditions, etc. shall be specified in detail.
- The control method of the important production process control chart finds potential bad factors. Now our company adopts the xR control chart for the measurement type, and the P control chart for the non-conforming product rate for the count type.
3. Production personnel (people)
- Now the administrative department and the workshop follow up to confirm that: the production personnel meet the job skill requirements, and each employee is trained on the job, passes the assessment, and has an internship in the workshop.
- Now the quality department and the technical department confirm that special procedures should clearly stipulate special procedure operations (smelting, milling, molding, sintering, electroplating and other procedures), the professional knowledge and operational skills that operators and inspectors should possess, and those who pass the examination should hold certificates on duty.
- Operators can strictly abide by the company's system and operate in strict accordance with the process documents. Now the workshop supervisor and full-time QC patrol to supervise and urge employees to execute.
- The inspectors conduct inspections according to the process regulations and inspection instructions, make good original records of the inspections, and require each inspection process to enter the inspection data into the electronic file before leaving get off work every day.
4. Production materials (materials)
- The main raw materials can only be provided by audited and qualified suppliers. Lead the annual audit of major raw material suppliers, including supplier system audits and product audits.
- After negotiating with the procurement department, the purchase order is required to specify the general requirements such as quantity, weight, unit price, delivery date, etc., and various technical indicators (magnetic performance requirements, size, appearance requirements) must be clearly stated in the purchase order. Index input electronic files are shared, so that incoming materials can verify whether their materials meet the requirements of the purchase order.
- The next process is responsible for supervising the previous process. If no defect is found in the previous process in this process, all defective products in this process will be borne by this process and recorded in the performance appraisal of the process.
- All process products must be marked with batch or serial numbers to facilitate tracking and tracing, and check whether the filling of the identification sheet and tracking card meets the requirements at any time.
5. Production environment (ring)
- Environmental factors such as temperature, humidity, light, etc. meet the requirements of production technical documents. The environmental requirements of our company's special processes are implemented in accordance with the provisions of special operating procedures. Products in general processes do not have high requirements for temperature and humidity, and normal temperature and humidity are sufficient.
- The production environment is kept clean, the materials, tooling, and fixtures are neat and orderly, and the relevant requirements of 5S are implemented. The administrative department organizes relevant departments to inspect the implementation of 5S in each workshop and process from time to time every week, and links the inspection results with the performance of the workshop and process leaders. .
6. Quality check and feedback (measurement)
- The established inspection procedures include requirements for inspection items, project indicators, inspection methods, sampling plans, inspection frequency, and instruments.
- The inspection of each process verifies and records the products according to the inspection regulations. Each process inspection station submits daily, weekly, and monthly reports. Daily reports are required to be submitted before 8:30 the next day, weekly reports are submitted in the morning of the next Monday, and monthly reports are submitted before the 8th of the next month.
- Control unqualified products, focus on tracking repair and rework, and formulate a tracking list for rework and repair products.
- Inspection site: Products to be inspected, qualified products, reworked products, and waste products are stored in boxes of different colors, and are stored or isolated with eye-catching color codes. (White is the product to be inspected, blue is the qualified product, yellow is the reworked product, and red is the waste product).
- Various quality inspection records, physical and chemical analysis reports, control charts, etc. of special processes must be archived and kept in a state of inspection at any time.
- Any abnormalities found in the daily procedures shall be reported to the quality department in time to confirm the cause of the defect, notify the relevant department, and immediately correct and prevent it. If the cause of the defect cannot be confirmed for a small quality accident (quality loss is less than 5,000 yuan), notify the relevant department by phone or email, or Meet with the person in charge of the relevant department to find out the cause, correct and prevent it in time, for major quality accidents (batch scrapping, quality loss greater than 5,000 yuan, customer complaints about systematic defects, etc.), notify the production line to stop, and the quality department organizes a temporary quality inspection Meetings, record and sort out meeting content, form resolutions, follow-up follow-up and verification, and report the results to the general manager.
- Weekly and monthly reports classify, count and analyze various quality defects. Through weekly weekly meetings and monthly monthly meetings, the quality department communicates with the management and heads of various departments for major defective items, and takes measures. Carry out process tests, and bring them into the process regulations after the results are obtained.
4. Quality system standardization
1. Lead the preparation and review of the company's ISO9001 and TS16949 system documents, and incorporate the above three points of control work into the overall plan for the company's quality system improvement. 1. When there is a deviation between the current specific requirements of each department and the implementation of the system requirements, improvement measures will be taken to ensure that what is written is consistent with what is done, and what is done is consistent with the record. Through continuous improvement and continuous circulation, the continuous quality system of the entire quality system is realized. Improve.
2. Be responsible for the annual third-party external audit and second-party customer audit of the system, lead the internal audit and management review, and include the non-conforming items in the three parts of the audit into the continuous improvement of the quality system.
5. Customer Service
Responsible for dealing with customer complaints and complaints, and responding to customers within 24 hours, through telephone communication, email exchanges, visiting customers, etc., to negotiate with customers on controversial quality issues and reach a consensus.
Further reading:
Quality Supervisor Efficient Workbook Checklist, see what you still lack
1. Job Description for Manager of Quality Management Department
2. Job Description for Manager Assistant of Quality Management Department
3. Job Description for Director of Design Quality Control Division
4. Design the job description of the supervisor of the control room
5. Test engineer job description
6. Job Description for Director of Quality Planning Division
7. Job Description for Supervisor of Quality Improvement Office
8. Quality Engineer Job Description
9. Job Description for Supervisor of Quality System Office
10. System engineer job description
11. Job Description for Supervisor of Standardization Office
12. Standardization engineer job description
13. Job Description for Director of Incoming Material Quality Control Division
14. Job Description for Metrology Engineer
15. Training Effect Evaluation Form
16. Application form for unplanned training programs
17. Level 2 Training Record Form
18. Quality control circle achievement report form
19. Quality control circle achievement report
20. Quality control circle work analysis form
21. Regulations on the management of quality control circle activities
22. Incoming Material Acceptance Form
23. Incoming material inspection report
24. Quality, size and appearance inspection standards
25. Production qualification rate control table for each department
26. Production process inspection standard table
27. Product quality abnormality report
28. Non-conforming product control checklist
29. Product quality management table
30. Product quality standard table
31. Product quality inspection report
32. Product quality inspection report form
33. Product quality inspection form
34. Product quality inspection standard table
35. Quality inspection of products to be shipped
36. Product quality inspection and analysis table
37. Notification of product quality abnormality
38. Product quality problem analysis form
39. Reasons for abnormal product quality and improvement reports
40. Product factory inspection form
41. Finished product spot check inspection record form
42. Product qualification rate control table for each department
43. The first batch of product trial production status record sheet
44. Common indicators in quality management
45. Incoming material quality inspection form
46. Parts incoming quality inspection form
47. Incoming material inspection report
48. Material inspection report form
49. Incoming material inspection report
50. Incoming material inspection daily report
51. Incoming parts inspection report
52. Parts Inspection Form (1)
53. Parts Inspection Form (2)
54. Raw material inspection form
55. Raw material incoming inspection record form (1)
56. Raw material incoming inspection record form (2)
57. Incoming parts acceptance form
58. Process exception contact list
59.QA inspection record sheet
60. Inspection notice
61. Inspection orders
62. Finished product inspection summary table
63. Bad material handling process
64. Record form of management assessment quality improvement measures
65. External Complaint Handling Record Form
66. Non-conformity reports
67. Corrective Action Record Form
68. Preventive measures record sheet
69. Supplier Quality Inspection Record Form
70. Supplier quality statistics table
71. Incoming inspection records
72. Semi-finished product inspection records
73. Finished product inspection records
74. Application Form for Emergency Release of Products
75. Non-conforming product report
76. Design and development assignment
77. Design and development plan
78. Design and development plan
79. Design and Development Input Checklist
80. Design and development information contact list
81. Design and development review report
82. Design and development verification report
83. Design and development output checklist
84. Trial production report
85. Trial production summary report
86. New product appraisal report
87. Statistical analysis of abnormal quality contact letters
88.5S Audit Checklist
89.5S Identification Item System Table
90.5S dash system table
91.5S Promotional Activities Form
92.5S Training Schedule
93.5S Action Plan Form
94.5S Safety and health issues in the working environment
95.5S specification example
96.5S Management Inspection Points
97. Key points of 5S inspection in office area
98. Workshop 5S Specification Form
99. Visual management and 5S standardization points
100. Kanban management table
101. Summary and collection of quality costs and expenses
102. Monthly report on quality cost status
103. Cost of Quality Feedback Form
104. Annual quality cost plan
105. Prohibition of marking
106. Warning signs
107. Hazard marking
108. Fire safety signs
109. Instruction identification
110. Common quality charts - linear flow
111. Common quality charts - vertical flow
112. Common quality charts - circulation flow
113. Common quality charts - interaction
114. Commonly used charts for quality - combined force
115. Quality common chart - change direction
116. Commonly used charts for quality - leverage/balance
117. Commonly used charts for quality - interrelationships
118. Common quality charts - process
119. Common quality charts - segmentation
120 sample cost statistics table
121. Sample modification notice
122. Sample Tracking Sheet
123. Quality record transfer form
124. Quality record borrowing registration form
125. Quality record processing approval form
126. Inspection tool resume card
127. List of measurement and monitoring equipment
128. Test and calibration plan
129. Internal school record sheet
130. Application form for purchase of testing equipment
131. Inspection equipment inspection notice
132. Test equipment disposal list
133. Test equipment scrap notice
134. Application form for testing equipment sealing
135. Testing equipment unsealing application form
136. Test equipment scrap application form
137. Quality information transmission form
138. Metering management import steps table
139. Quality information feedback form
140. Application form for waste disposal
141. Waste disposal report
142. List of qualified outsourcers
143. Outsourcer Questionnaire
144. Outsourcer Performance Evaluation Form
145. Outsourced Product Inspection Form
146. Non-conformity report form
147. Distribution table of unqualified items
148. Internal quality audit flow chart
149. Annual internal audit plan
150. Internal Audit Checklist
151. Sign-in form for the first (final) meeting of the internal audit
152. Internal audit report form
153. Internal audit non-conformity report
154. Document issuance and recovery record form
155. Management review plan
156. Management review report
157.ISO9001 work schedule
158. ISO training schedule