At first I knew that quality management was a project management book. In it, the project manager Xiao M and the quality management person in charge of the old Q cooperated with each other and completed many projects.
Later, when I officially went to learn PM, a classmate next to my desk was doing R&D quality management.
Recently, a cousin came to Shanghai to find a new job in quality management in 360 finance.
All these made me curious about the quality management work, probably because I subconsciously thought that quality management is equivalent to the responsibility of testing or project management or leadership, but I never thought of having a special position. Just like the subject, if it is a single subject, there must be mature theoretical basis and practical techniques to support practice.
Relevant job requirements on existing recruitment information
Hikvision Software R&D Quality Assurance Engineer (SQA)
R&D Management Specialist QA
Ali test supervisor/test manager/project manager
I want to train about relevant theory and practical experience, but unfortunately I didn't find a suitable training, so I first looked for some information.
The following is the collated theoretical study materials.
Schematic diagram of quality management development
QMS model of quality management system
The eight basic principles of ISO9000
The relationship between the eight principles
All work is a process, and each process should have requirements.
Structured product development process
Main product development process
Product quality management process method
Input control for design and development
Combination of measurement and process management
Measurement model
Measurement process
Measurement analysis and control
Organizational capability baseline
Organization-level measurement analysis and control
Continuous improvement is the essence of quality management
Idea 1: Customer-centric.
Improvements that create value for customers are meaningful. Improvements that are not customer-centric are the opposite.
Idea 2: Decision-making and systematic approach based on data and facts.
Use data and facts to speak about practical problems-statistical problems-statistical solutions-practical solutions.
Such a solution is a systematic approach
Idea 3: Process-based improvement.
Not the result of management, but the process of management.
Input ~ process (working method) ~ result
Good result: maintenance.
Bad results: root cause analysis ~ formulation of countermeasures ~ improvement process.
Dr. Deming believes that among all the problems and improvement opportunities that companies face, about 94% of them come from systems (processes), and only 6% come from other reasons.
Idea 4: Continuous improvement, PDCA.
Standardization does not mean documenting.
Idea 5: Major orientation, focusing on the main aspects of the main issues (28 principles).
Not carpet bombing, but concentrated artillery to fight annihilation.
Idea 6: Thoroughly investigate the cause.
Use 5why questions to find the crux of the problem.
Idea 7, flexible, innovative, and breakthrough conventional thinking.
(The mountains and rivers are nowhere to be doubted, and there is still another village in the dark.)
Idea 8: Preventive thinking.
Process improvement framework
Organizational process assets
The PDCA cycle is a stair-climbing ascending cycle, and the quality improves by one step every time it turns.
R&D process asset library PAL
（PAL: Process Asset Library）
1. All documents of the quality management system. Such as: quality manuals, processes / procedures, operating instructions, templates, forms, checklists, standards / specifications, tools, etc., as well as organizational documents.
2. System engineering method, software / hardware engineering method
3. Project Information Library
4. Process database PDB : development process documentation; process measurement data; lessons learned;
5. Process Capability Baseline Library PCB
6. Sample library
7. Risk database RDB
8. Bias and cut library
9. Tool library
10. Internal Audit Library
11. Training database
• Before putting any document into PAL , it should be reviewed first .
• Sensitive data must have a protection mechanism, and the ease of use of the database must be ensured;
• PAL usage within the organization will be monitored through access counters. Use this statistical information to improve the use of PAL by organizations and project teams .
R & D quality management
The sharing of R&D quality management learning materials can be downloaded in the download center.
https://download.csdn.net/download/Irene1991/12493146
Talking about the Phased Development Plan of QA Work
- Self-introduction shows a humble, fair, sincere and grateful service attitude. I am here to serve the team, not to find faults. The team is not static, just like every member of the team is improving every day (the difference is that some people make more progress, others make less progress). Philosophically speaking, quantitative changes cause qualitative changes (for example, if a fat person insists on exercising, the more he works, his body gets better and better and finally reaches the standard). The same is true for us. Accumulating good quantitative changes, together with everyone's efforts, will definitely push the team to a more mature, efficient, stable and productive state.
- Understand the company’s business and operations, find the best performance (performance or process), analyze, learn, consolidate, and promote
- Understand team members (meet-to-face meetings), clarify personal strengths and weaknesses, help establish career plans, improve corporate internal training and personal learning plans, and encourage (cash subsidies, leave) to improve personal skills and professional qualifications.
- Establish a team roster. Irregular multi-form team building to enhance team cohesion.
- Find out the weakest point of the team, analyze, solve, and optimize.
- According to the existing work process, be familiar with the job responsibilities and complete the work conscientiously.
- Maintain active communication with people (face-to-face> telephone> email> WeChat), especially relevant stakeholders, communicate results and retain the main communication process (email).
- Regular meetings, keep the information updated in a timely manner, correct deviations, and fully communicate and share information.
- Continue to pay attention to industry experience, personal training and work plan formulation and implementation.
- Differences produce contradictions, and contradictions cannot be eliminated. Continue to pay attention to and optimize the solution of the primary contradiction, and continue to pay attention to and improve the team's shortcomings.