WeChat official account can set online customer service function, I believe many friends know, but how to set up to make the customer service function use it? Let me tell you about the process.
Click Add Plugin, find the customer service function, click Add,
After adding, there will be an option of customer service function in the function menu on the left, click to enter.
After entering, click Add Customer Service to enter the function of adding customer service.
Here you can fill in the nickname of the customer service, which can be different from the WeChat nickname,
After filling in, the system will find this personal WeChat account, click invite to bind.
This is the state before confirmation, and the corresponding personal WeChat will receive a system message,
Click to accept the invitation, and the corresponding binding will be successful after accepting the invitation.
At this time, the corresponding customer service is bound successfully. But this function is a function of the web version, and it can be used only after logging in to the corresponding web page.
You can click this jump link to enter, or you can directly enter the address, https://mpkf.weixin.qq.com/
After opening, you need to scan the code to log in. You can log in after scanning the code with the customer service WeChat that you just bound.
The interface after login. At this time, if a user sends a message to the official account, they can directly reply and communicate in this interface.
It should be noted that the personal WeChat account to be bound must first follow the public account. Each Official Account can add 100 personal WeChat IDs as customer service. If you do not need this personal WeChat to continue serving as customer service, you can delete it directly.
Some commonly used questions, or questions that customers will often ask, we can set them as ready-made text or messages here, and send them directly when someone asks. Reduce the work intensity of customer service, but the number of items is limited and needs to be streamlined.
Click Customer Service Data to view the corresponding data information.