After the launch of many friend mini-programs, the customer service message has not been resolved. Small program customer service messages can only be replied on the PC side, which is a headache for many small program operators and merchants, because no matter how awesome customer service is, it is impossible to hold a computer anytime and anywhere, which leads to many users’ messages cannot be Getting a reply in a timely manner will affect the user's experience. In severe cases, it may lead to customer complaints, skip orders, or even directly put your applet into the "cold palace", wave your hand and never see it again.
①Can WeChat mini-program customer service messages be answered directly on the phone?
②Will there be a message prompt when the customer service is not online?
③Can I set up multiple customer service?
④Can one customer service service multiple mini-programs without logging in and switching?
This is a mobile version of the WeChat applet customer service system that can solve the above four problems.
- The mobile version (mobile terminal) operation process is here: Sesame Mini Program Customer Service Mobile Version, a tool for viewing and replying to messages in a more timely manner!
- Sesame Customer Service Experience Portal http://xiaokefu.hotapp.cn
- Small customer service mobile homepage http://xiaokefu.com.cn/index/mobile
Introduction of five functions
1. Reply anytime online
The simple and clear customer service reception interface can distinguish whether the customer is online or offline
. The customer's avatar is grayed out and cannot reply to messages.
Customer is online and can reply to messages directly
2. Offline push reminder
When your account is not online, you can push template messages
. You can set the number of push messages. You can also close the push
template messages. You can click to open the reply directly.
3. Multi-customer service intelligent reception
More news? too busy?
The small customer service intelligently distributes customer messages according to the availability rate of each customer service,
allowing your customer service to receive customers more intelligently
4. Switch between multiple applets at any time
Multiple mini-programs can also be switched freely, receive
customer service messages from different mini-programs in a
unified account, and push them in a unified manner to facilitate message processing
5. Support message classification, message batch processing, etc.
( Timely push, no missing news, intelligent distribution, human service )
4 questions
1. Do I need to download the APP on the mobile terminal of the small customer service?
There is currently no APP on the mobile terminal of the small customer service. Follow the zhima800 official account and you can use it on the WeChat terminal. The small program version will be launched later, so stay tuned...
2. What is the difference between the mobile terminal and the PC terminal?
The mobile terminal has all the functions of the PC terminal. Other settings such as automatic reply content need to be set on the PC terminal. The mobile terminal is mainly convenient for replying and receiving messages.
3. Can I log in to multiple terminals with the same account?
Can log in, messages are synced.
4. How does the mobile terminal push customer service messages?
When your customer service account is offline, or when you leave the customer service interface, the official account will send you customer service messages through template messages
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The specific and complete operation process is here: Sesame Mini Program Customer Service Mobile Version, a tool for viewing and replying to messages in a more timely manner!
Sesame Customer Service Experience Portal http://xiaokefu.hotapp.cn
Small customer service mobile homepage http://xiaokefu.com.cn/index/mobile