How to Access Multiple Customer Service in WeChat Mini Program Customer Service

The WeChat public account is becoming more and more difficult to do (serious loss of fans, and the open rate is greatly reduced), and the realization of the public account has also been affected. After the mini-program was launched, many people embraced mini-program e-commerce, cooperated with mini-program companies, searched engine bids, etc., to put out advertisements and traffic in.

 

Whether it is in terms of user experience or sales conversion, the amount of reception has increased. Even though customer service is constantly optimizing customer service QA every day, copying and pasting answers, it is still too busy, and occasionally makes mistakes, so the efficiency cannot be improved. How to do?

 

Because the customer service function that comes with the applet is relatively light. If the administrator can set up multiple customer service accounts to receive customer service messages from the Mini Program at the same time, classify their messages, process messages in batches, etc., the customer service work will be handy.

 

And Sesame Customer Service (click here to learn about  http://xiaokefu.hotapp.cn )) can solve the above pain points very well.

 

1. The administrator adds multiple customer service

 

Enter the background - Customer Service Center - Customer Service Management - Enter the account number (you already have a small customer service account directly input, if you don't have it, you need to fill in the account and password, and you can add it multiple times) - Select the applet - OK

Note: Add a customer service by entering the customer service account number (the roles are all ordinary customer service) 

 

 

2. Administrator and ordinary customer service accounts:

When registering the small customer service system, the default account is the administrator (of course, it is also a customer service), and only the administrator account can add multiple customer services. 

Customer service is added by the administrator, and you can choose which applet to serve. 

When you log in with a customer service account, you can only use the functions in the customer service mode. When you log in with an administrator account, you can use the functions in the administrator mode.

 

After logging in to the customer service system, the administrator can use the following functions:

1. Add and configure multiple applets

2. Add multiple customer service

3. Set customer service to delete customer service

4. Switch all mini programs to use the customer service function

5. Reply to messages

6. Set up automatic reply content

 

General customer service can only reply to messages at present

 

3. How does customer service receive customers (Customer Service Center - Customer Service Message is Sesame Customer Service Computer Version)

Voice reminder: PC side, when new messages are received, there is a sound.

Image enlargement: Click to enlarge the image

 

 

 I believe that with the help of this tool, when faced with too many user inquiries, you will not be as overwhelmed as before!

From ordinary users - fans - super users, to provide commercial potential for your applet, to tap super users, the small customer service system does not require programmer development, and it takes 2 minutes to complete the configuration, and you can use the user-friendly customer service function of the applet.

At the same time, after setting up on the PC side, the mobile terminal can also receive anytime, anywhere!

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Sesame Customer Service, a practical tool that can improve customer service efficiency and help small programs retain customers.

Experience Portal  http://xiaokefu.hotapp.cn

Operation process: http://www.cnblogs.com/2b2b/p/8892316.html

If you have other questions, you can respond in the QQ group of Sesame Customer Service: 173063969!