21.
A manufacturer of agricultural equipment recalled thousands of products due to a defective part. The problem left many unhappy customers and cost the company
$5 million to repair and replace parts. Which cost budget type would prevent this problem?
A.
Inconsistency costs
B.
Consistency Costs
C.
Matrix diagram
D.
Multi-criteria decision analysis
22.
A team member informs the project manager that they must complete a critical task outside the project. This creates a risk to the project schedule. What should the project manager do to eliminate this risk?
A.
Coordinate another time with the team member's manager to complete this other task.
B.
Obtain an alternate resource from another department.
C.
Report the team member's manager to the project sponsor for non-compliance.
D.
Instruct the team member's manager to release the team member to complete scheduled project activities.
23.
The project sponsor proposes high-level project requirements to the project manager. The project manager then requests an interview with a subject matter expert before developing the project management plan. Based on this information, what is the document used by the project sponsor?
A.
Project statement of work
B.
Project Strategic Plan
C.
Project business case
D.Project
charter
24.
Two team members refuse to participate in the same project together, and the participation of two team members is necessary to achieve the project goals. What should a project manager do to ensure that two team members work together to get the project charter signed off?
A.
Encourage both members to work as a team and enlist the support of the functional manager when needed.
B.
Refer both members to the team charter and get support from the functional manager if needed.
C.
Encourage both team members to get support from their functional managers.
D.
Encourage team members to resolve conflicts on their own.
25.
A project manager hires a resource to develop a website. The resource suddenly leaves without completing the work, and the project manager must hire another resource to complete the work. The new resource changes the network design, overwriting the original design. How should the costs associated with the work of the first resource be described?
A)
indirect costs
B.
Direct costs
C.
sunk costs
D.
Variable costs
26.
The customer is concerned because an important milestone was missed and the initial prototype contained errors. What should the project manager do up front to avoid this problem?
A.
Create a quality checklist
B.
Create a Risk Register
C.
Issue a change request
D.
Applying prevention is better than inspection
27.
The project sponsor takes great care to develop the benefit analysis and scope with the user
/
client. The appointed project manager subsequently completed the project on time and on budget. How should the project sponsor
assure the user/client that the final deliverables meet expectations?
A.
Review the work breakdown structure to confirm that all work packages have been completed.
B. Indicate
to the user
/
customer that the project was successful because the schedule and budget requirements were met.
C.
Ask assigned benefit owners to provide their feedback in a written report for verification.
D. Provide
the user
/
client with a checklist to use at the end of the project listing all issues resolved.
28.
A key resource requirement for project subcontractors is a technical expert in the development process. In the early stages of the project, it became apparent that the subcontractor's staff lacked sufficient expertise to meet quality standards. What should a project manager do?
A.
Update the risk register.
B.
Designate a subject matter expert for project team members.
C.
Perform quality audits on subcontractors.
D.
Review any relevant penalty clauses in the contract.
29.
One company has devised a guide for project managers to hold a review meeting at the end of each project. Its purpose is to collect negative and positive impacts of the project. A project manager who is just starting a project finds that the guidance does not take into account lessons learned from previous projects. What should this guide contain?
A.
Brainstorming
B.
Review of organizational process assets
C.
Executive Summary Data Sheet
D.
Research on business environment factors
30.
A company moved to an agile approach to project development with cross-functional teams and assigned a project manager to a critical project. How should project managers avoid the possibility of employee resignation?
A.
Conduct roundtable discussions, workshops, and one-on-one meetings.
B.
Form a committee to identify agile methods.
C.
Ask Human Resources to participate in the project to assist with employee management.
D.
Coordinate better salaries or project funding for all project team members.
