On April 12, the Information and Communication Administration of the Ministry of Industry and Information Technology listened to Tencent's report on the abnormal situation of the "3.29" WeChat business, and asked Tencent to further improve the safety production management system, implement network operation guarantee measures, and resolutely avoid major security incidents. Production accidents, and effectively improve the level of safe and stable operation of public business.
In the next step, the Information and Communication Administration of the Ministry of Industry and Information Technology will thoroughly implement the decision-making deployment of the 20th National Congress of the Communist Party of China on improving the level of public security governance, coordinate development and security, continue to increase the safety production supervision of the information and communication industry, and guide the telecommunications Business operators strictly implement the main responsibility, improve safeguard measures, strengthen emergency response capabilities for accidents, and ensure the high-quality development of the information and communication industry with high-level network operation security.
Recap:
In the early morning of March 29, Tencent’s WeChat and QQ businesses experienced a crash, including WeChat voice chat, circle of friends, WeChat payment, and QQ file transfer, QQ space, and QQ mailbox. Multiple functions were unavailable.
It wasn't until the morning of March 29 that Tencent's WeChat team responded that the system was gradually being restored after repairs by engineers.
Although the fault was fixed later in the day, Tencent still issued a severe penalty for the accident.
According to an exclusive report by Jiemian News , the accident was caused by a failure in the cooling system of Guangzhou Telecom's computer room, and Tencent defined it as a company-level accident.
Tencent's management believes that this accident exposed the hidden dangers of imperfect disaster recovery design and emergency plan, and the risk prevention awareness of relevant business departments is not in place, so a large number of relevant leaders have been punished. Among them, managers including Lu Shan (LS), the company's senior executive vice president and president of TEG (Technical Engineering Business Group), and Zhou Hao (harveyzhou), vice president of WXG (WeChat Business Group), assumed leadership responsibilities and were notified and criticized. It is worth noting that Lu Shan is currently a member of the Tencent General Office ( Tencent President’s Office, which is the company’s highest decision-making body) .
In addition, the two general managers and directors of TEG South China Data Center were demoted and dismissed. The current performance appraisal of the two directors and team leaders of WXG Technical Architecture Department gave Underperform and other ratings (two-star level, the highest is five-star).