1. What should I do if I don’t receive the verification text message sent by the administration?
- If you do not receive the verification text message from the administration, please check according to the following information. Check whether the message is identified as spam or harassing text messages have been intercepted by the mobile phone manager, and confirm whether other text messages can be received normally.
- Check whether the mobile phone is out of service due to arrears.
- It is recommended that you insert the mobile phone card into another mobile phone to resend the text message.
- If you do not receive the verification text message when accessing the registration, please check whether the mobile phone number is correct.
2. What should I do if the SMS verification of the Ministry of Industry and Information Technology fails (verification timeout or verification failure)?
If you do not complete the SMS verification within 24 hours after receiving the verification SMS or the verification fails, the filing information will be automatically returned to the platform. Specifically divided into the following situations:
- If your filing information has not been modified and the filing information meets the current requirements. Go to the WeChat public platform - Homepage - Mini Program Registration - Click [Go to Complete] to register, and resubmit the registration information to the Administration Bureau for review. After submission, the person in charge of the registration will receive another SMS notification from the Ministry of Industry and Information Technology. Please follow the SMS prompts and log in to the provincial or municipal administration website to complete the SMS verification within 24 hours.
- If your filing information or filing materials do not meet the current requirements, they need to be modified. Your order will be rejected, and you need to resubmit the filing application and enter the SMS verification process again after passing the platform review.
- If the person in charge’s ID number, mobile phone number, and verification code are entered incorrectly for a total of 5 times, the MIIT system will return your registration application information during the sixth verification. Go to the WeChat public platform - Homepage - Mini Program Registration - Click [Go to Complete] to register, and resubmit the registration information to the management bureau for review.
Tip: If you confirm that the information you filled in is correct, but the system still prompts you that the record cannot be found in the verification database, the problem may be caused by the system. The actual filing information has been entered into the management bureau for review. Please wait patiently for the management. Bureau review.
3. What should I do if the Ministry of Industry and Information Technology SMS verification information is entered incorrectly?
- Possible reasons: Your information was entered incorrectly or the three pieces of information entered (SMS verification code, mobile phone number, and the last 6 digits of the ID number) do not match, and the system cannot find the corresponding order.
- Processing method: Please carefully check the SMS verification code, mobile phone number, and the last 6 digits of the ID number you registered this time according to the following requirements, and re-enter the correct information after verifying the information.
Mobile phone number: You need to fill in the mobile phone number of the person in charge of the subject or the person in charge of the mini program in the registration information according to your role. The person in charge who needs to be verified is different in different filing scenarios.
Verification code: Please check the SMS verification code sent by the Ministry of Industry and Information Technology and fill in the 6-digit verification code. If you have not received, forgotten or lost the SMS verification code for other reasons, you can log in to the Ministry of Industry and Information Technology's filing management system to resend the SMS.
4. What should I do if the text message verification prompts "There are no registration applications pending text message verification, so there is no need to resend the text message."
- Problem description: In the registration management system of the Ministry of Industry and Information Technology , click SMS Resend and fill in the information as required. After clicking Submit, the system prompts as follows.
- Possible reasons: The current main unit has not submitted a filing application, and the system cannot match the filing order that requires SMS verification.
- Processing method: If you need to register the mini program, go to the WeChat public platform - home page - mini program filing - click to complete the filing, and resubmit the filing information to the management bureau for review.
5. What should I do if I resend the text message prompting "The record cannot be found in the verification database."?
- Problem description: In the registration management system of the Ministry of Industry and Information Technology , click SMS Resend and fill in the information as required. After clicking Submit, the system prompts as follows.
- Possible reasons: The mobile phone number filled in has not been submitted for registration. It may be that the mobile phone number has changed or the mobile phone number was filled in incorrectly. The system cannot match the registration order that requires SMS verification.
- Processing method: Please check whether your mobile phone number is filled in incorrectly and whether a filing application has been submitted. If a filing application has not been submitted and the mini program needs to be filed, go to the WeChat public platform - homepage - mini program filing - click to register and resubmit the filing. The information is submitted to the administration for review. If you have submitted a filing application and your mobile phone number is filled in correctly, please check whether your mobile phone number has changed. If it has changed, please fill in the new mobile phone number.
Tip: If you confirm that the information you filled in is correct, but the system still prompts you that the record cannot be found in the verification database, the problem may be caused by the system. The actual filing information has been entered into the management bureau for review. Please wait patiently for the management. Bureau review.
6. What should I do if the SMS verification link cannot be opened?
If you cannot open the link in the verification text message sent to you by the Ministry of Industry and Information Technology, you can directly access the registration management system of the Ministry of Industry and Information Technology for text message verification.
7. Is the Ministry of Industry and Information Technology’s verification text message sent to the mobile phone of the person in charge of the mini program? Or send it to the mobile phone of the person in charge?
The corresponding person in charge needs to be verified based on the actual filing type of the filing applet
| Filing type | Verification object | illustrate |
|---|---|---|
| First filing | Mobile phone numbers of the person in charge of the main body and the person in charge of the mini program | If the person in charge of the subject and the person in charge of the mini program are the same person (judged by the mobile phone number), only one mobile phone number will be verified. If the person in charge of the subject and the person in charge of the mini program are different people (judged by their mobile phone numbers), verify the mobile phone numbers of the person in charge of the subject and the person in charge of the mini program. |
| Add mini program | Mobile phone number of the person in charge of the subject or the person in charge of the mini program | If you have already registered a mini program on the WeChat platform, verify the mobile phone number of the person in charge of the mini program. If you have already registered a mini program on the WeChat platform, but the subject information has changed during this filing, verify the mobile phone numbers of the subject person in charge and the mini program person in charge. If you do not have a mini program registered on the WeChat platform, verify the mobile phone numbers of the person in charge and the mini program leader. |
| Add new access | ||
| Change filing | Mobile phone number of the person in charge of the subject or the person in charge of the mini program | If only the subject information is changed, verify the mobile phone number of the subject person in charge. If only the mini program information is changed, verify the mobile phone number of the person in charge of the mini program. If both the subject information and the mini program information are changed, verify the mobile phone numbers of the subject person in charge and the mini program person in charge. |
| Unregister the subject | Mobile phone number of the person in charge | - |
| Log out of mini program | Mobile phone number of the person in charge of the mini program | - |