Question 1 (18 points)
Company A undertook an information system development project and appointed Xiaoan as the quality manager. Due to the delay of the previous project, Xiaoan only entered this project during the project implementation stage.
After entering the project, Xiaoan compiled a quality management plan according to the project plan, planned activities such as quality audit, functional test, integration test, and acceptance test, and arranged corresponding testers for each test activity. Combined with the requirements, Xiaoan revised and determined the test cases of this project on the basis of previous similar projects, and then distributed them to testers, requiring strict implementation of the test cases.
During functional testing, the tester finds that a certain function corresponding to the test case is missing. After checking, there is no such function in the requirement, so the tester closed the question. After the grayscale release, users found some problems during the trial process. After inspection, Xiaoan found that some integration test problems were not closed. In order to go online on schedule, Xiaoan decided to deal with the problems discovered after the grayscale release as legacy items.
Question 1 (9 points)
(1) Based on the case, please indicate whether Xiaoan’s work in this project is quality assurance or quality control?
(2) Point out the problems in quality management in this case, and give the correct approach.
Question 2 (6 points)
Please point out the difference in work content between implementing quality assurance and quality control respectively.
Question 3 (3 points)
Judge whether the following options are right or wrong (fill in "√" for the correct option, and "×" for the wrong option)
(1) Data generated by other tools (such as affinity diagrams, dendrograms, or fishbone diagrams) can be used to draw association diagrams. ( )
(2) Quality usually refers to the quality of the product, and the quality in a broad sense also includes the quality of work. Product quality refers to the use value and attributes of the product; while work quality is the guarantee of product quality, which reflects the degree of guarantee of product quality for work directly related to product quality. ( )
(3) There is a problem that is not closed and cannot go online. ( )
Question 2 (21 points)
The following table shows the planned and actual completion of each activity in the coding phase of a software project (workload, unit: person-day, assumed workload cost: 10,000 yuan/person-day).
Question 1 (9 points)
In order to implement the process tracking of the project, the project manager has formulated the following process tracking table, please complete the data in the table (PV/EV/AC value keeps integers, SPI/CPI keeps 2 decimal places, unit: 10,000 yuan).
Question 2 (4 points)
Please explain the performance of the project in the 4th week and explain the reasons.
Question 3 (3 points)
In the 4th week, the project manager is going to take the following measures, please point out the possible negative risks of each measure
(1) Quick follow
(2) Reduce the scope of activities or reduce the requirements for activities
(3) Improvement method or technology
Question 4 (5 points)
In the 4th week, the project manager believes that, according to the situation, this deviation of the project will continue to the closing stage of the project, and the total project cost will change. Please calculate how much the total project cost will exceed the budget? (The result is reserved as an integer)
Question 3 (17 points)
A manufacturer of smart fitness equipment A plans to produce a new fitness equipment. Due to the lack of software developers, it decides to outsource the development of the application program to Company B. A is responsible for the development of hardware and supporting firmware, and B is responsible for the development of corresponding Android mobile phone applications and Apple mobile phone applications. As a partner of A, B has previously undertaken the software development of other products of A, and this time the software does not need to be redeveloped, but only needs to add the function of the new physical fitness instrument based on the existing application.
In this project, the work content of both parties is agreed in the statement of work (SOW) as follows:
Question 1 (5 points)
Please analyze the case and point out which main elements of the statement of work are missing in the case.
Question 2 (7 points)
If company A uses bidding to find partners, please write out the bidding procedures
Question 3 (5 points)
Please fill in the answers from ①~⑤ in the corresponding columns on the answer sheet
(1) According to the procurement management process, the project is in stage ①.
(2) The bidding process of the company involves a variety of procurement documents, and ② is a document used to solicit proposals from potential suppliers. ③ It is a document used to solicit quotations from potential suppliers.
(3) According to the "Government Procurement Law of the People's Republic of China", government procurement methods are divided into public bidding, invitation to bid, competitive negotiation, ④, ⑤ and other methods identified by the government procurement supervision and management department of the State Council.
Question 4 (19 points)
The information center of A group company is responsible for the construction, operation, maintenance and management of the information system of the group and its subsidiaries. In order to ensure the safe and stable operation of the system and provide good services for various business departments (system users), the information center outsourced the system operation and maintenance work to Company B. The senior management of Company B attached great importance to this project and appointed Zhang Wei as the project manager. At the beginning of the project, Zhang Wei compiled a list of stakeholders, some of which are as follows:
The first type of stakeholders (main stakeholders): the management of Company A's information center.
The second type of stakeholders (secondary stakeholders): A company's information center technical staff, B company's management, B company's administrative department (provide spare parts, personnel training and other support for the project).
Three types of stakeholders (general stakeholders): personnel from the business department of Company A, members of the project team of Company B, and other personnel.
In order to ensure smooth project communication, Zhang Wei formulated a project communication plan, some of which are as follows:
| communication method |
communication content |
communication frequency |
communication object |
| live meeting |
Project daily work progress |
weekly |
Technician in information center of company A, member of project team of company B |
| live meeting |
Project stage summary and report |
per month |
Management of information center of company A, management of company B |
| Telephone |
daily work |
on demand |
all stakeholders |
| |
Project Weekly |
weekly |
all stakeholders |
| online knowledge base |
Solutions to common problems |
at any time |
Technicians of information center of company A, personnel of business department of company A, members of project team of company B |
Three months after the project was launched, the management of Company B received complaints from the management of Information Center of Company A: first, they did not understand the progress of the project; second, the feedback service hotline of the business department was always busy. Zhang Wei explained: It is difficult to coordinate the presence of the management of both companies at the same time, and the monthly project report meeting has not been held; the personnel of the business department of Company A do not know that there is an online knowledge base, and they call the service hotline for all problems encountered, causing the line to be busy.
Question 1 (10 points)
Based on the case, please point out Zhang Wei's problems in project communication management and stakeholder management.
Question 2 (6 points)
Combined with the case, please use the power/interest grid to analyze the stakeholders, point out which management methods are used for the management of the information center of company A, the administrative department of company B, and the personnel of the business department of company A, and give reasons.
Question 3 (3 points)
Please fill in the answers from ①~③ below in the corresponding columns on the answer sheet.
The way of communication in the case, meeting belongs to ①; email belongs to ②; online knowledge base belongs to ③.
Guangdong 2022 second half of the system integration project management engineer morning real questions and answer analysis
Question 1 (18 points)
Question 1 (9 points) Click this link to view the real test analysis video
(1) Quality assurance
(2)
1. There is a problem with Xiaoan joining the project team at the project implementation stage. He should join the project team as a core team member at the project start-up stage.
2. There are problems in Xiaoan's quality management plan prepared according to the project plan, and the quality management plan should be prepared according to the requirements document (quality requirements), project management plan, and business environment factors.
3. There are problems with the corresponding testers only arranged for each test activity, and full-time quality assurance personnel (QA) should also be arranged for quality assurance activities.
4. On the basis of previous similar projects, Xiaoan revised and determined that there were problems in the test cases of this project. Test cases should be formulated for the specific needs of the project.
5. There are problems in the strict implementation of the test cases, and the test activities should be carried out in accordance with the test plan and test cases.
6. It was found that there was no such function in the requirements, so the tester closed the problem and there was a problem. The issue should be reported to the project manager, and the test case updated before closing the issue.
7. Xiaoan decided to treat the problems discovered after the grayscale release as legacy items and deal with them later. The cause of the problem should be found and resolved.
8. Xiaoan only conducts tests in the quality management process and cannot meet the quality requirements. Quality assurance activities should also be implemented to audit the quality development process.
Parse:
Grayscale release (also known as canary release) refers to a release method that can smoothly transition between black and white. A/B testing can be carried out on it, that is, let some users continue to use product feature A, and some users start to use product feature B. If users have no objection to B, then gradually expand the scope and migrate all users to B Come. Grayscale publishing can ensure the stability of the overall system, and problems can be found and adjusted at the initial grayscale to ensure their impact.
Question 2 (6 points)
| Quality Assurance (QA) |
Quality Control (QC) |
| The implementation of a series of actions and processes defined in the quality management plan belongs to the category of consistent work; the focus is on the systems, processes, and rules related to quality activities. |
It is to monitor and record the results of quality activities (expressed as the quality of deliverables), evaluate performance, and recommend changes. |
| Prevent quality defects in work results, and "do" quality in the process |
Discover and remedy the quality defects of the work results, and "control" the quality afterwards |
| The construction of quality management system from the perspective of the whole |
Correction of specific quality problems from a local perspective |
Parse:
Question 3 (3 points)
(1) √ (2) √ (3) √
Question 2 (21 points)
Question 1 (9 points)
Question 2 (4 points)
The project performance in the 4th week is: behind schedule, cost saving. Because SPI<1, it means that the schedule is behind, because CPI>1 means cost saving. Click this link to view the real test analysis video 2022 soft test - system integration project management engineer afternoon real test analysis video (fourth period) - learning video tutorial - Tencent Classroom
Question 3 (3 points)
(1) Fast follow-up may result in rework and increased risk.
(2) Reducing the scope of activities or reducing the requirements of activities requires the consent of Party A, otherwise there may be a risk of rework due to failure of acceptance.
(3) Improve methods or technologies, because new technologies that have not been tested by the market may lead to increased risks, or the risk of falling behind because employees cannot master new methods and technologies proficiently.
Parse:
Question 4 (5 points)
EAC=BAC/CPI=400/1.04=3.85 million yuan
VAC=BAC-EAC=400-385=150,000 yuan.
According to this deviation, the estimated completion of the project will save 150,000 yuan compared with the budget.
Question 3 (17 points)
Question 1 (5 points)
The statement of work should also include:
1. Project scope of work
2. Project working method
3. Assumption
4. Roles and responsibilities of both parties
5. Deliverables
6. Completion and acceptance criteria
7. Service staff
8. Terms of Employment
9. Change Management
10. Confidentiality.
Question 2 (7 points)
1. If the tenderer adopts the method of public bidding, it shall issue a tender announcement; if the tenderer adopts the method of invitational bidding, it shall issue a bid invitation letter to three or more specific legal persons or other organizations with good credit that have the ability to undertake the bidding project.
2. The tenderee may organize potential bidders to visit the project site according to the specific conditions of the bidding project.
3. Bidders bid.
4. Bid opening.
5. Bid evaluation.
6. Determine the winning bidder.
7. Sign the contract.
Parse:
Question 3 (5 points)
① Implementation of procurement
②Project Invitation Letter
③Invitation for Quotation
④Single source procurement
⑤Inquiry
Parse:
Question 4 (19 points)
Question 1 (10 points)
1. The identification of stakeholders is not comprehensive, and the leadership of the business department of Company A is lacking.
2. There is a problem with the stakeholder list, and the management of Company B should be a first-class stakeholder (main stakeholder).
3. The stakeholder management plan has not been formulated, and there are problems.
4. There are problems in the communication method of the daily work progress of the project in the project communication plan, and a more flexible video conference or telephone conference should be adopted.
5. If there is a problem with the communication method of common problem solutions, telephone, email or instant messaging tools can also be used.
6. There are problems with the communication objects of the project weekly report, including the project manager and project team members of Company B, and it is not necessary to submit it to all stakeholders.
7. Zhang Wei had problems in management and communication, and failed to meet the progress needs of the management of Company A's information center in a timely manner.
8. Zhang Wei had problems in controlling communication. When it was clear that he could not coordinate the simultaneous presence of the management of both companies, he did not adjust the communication method in time.
9. There is a problem in the communication between Zhang Wei and the management of Company B.
10. There is a problem in the communication between Zhang Wei and the personnel of the business department of Company A.
Question 2 (6 points)
The management of Company A's information center should focus on management because they have high power and high interests.
Company B's administration should be satisfied because their power is high and interests low.
Personnel in the business department of company A should inform them at any time, because their power is low and their interests are low.
Parse:
Question 3 (3 points)
① Interactive communication
②Push communication
③Pull communication
Parse:
