The official website of WeChat customer service is: https://kf.weixin.qq.com , which can be connected to WeChat customer service in various scenarios inside and outside WeChat, providing a consistent consulting experience. Enterprises can reply to messages through the API interface to do a good job in customer service .
WeChat customer service or enterprise WeChat customer service can also be called enterprise WeChat customer service, which can send and receive customer service messages and manage customer service accounts through the API interface, so as to realize functions such as multi-seat collaboration and automatic reply. Our unique customer service system can also connect to this API interface.
Create customer service account
Use the enterprise WeChat scan code to authorize to log in to the WeChat customer service management background, and first create a customer service account. Because, once we enable the management of WeChat customer service via API, we can no longer use the WeChat customer service background to create an account.
We can create and edit customer service accounts in the WeChat customer service background.
Access API management
In the development configuration, we can view the development information enterprise ID, Secret, and configuration callback information.
How to fill in the configuration callback information, we need to enter the background of the only customer service to find the place where the WeChat customer service is configured.
Register an account in our customer service system: https://gofly.v1kf.com
You can go to [Menu] [Team Settings] [WeChat Customer Service] to find the configuration information of the enterprise WeChat customer service
Fill in the callback URL above, and also need to configure the relevant Secret information of WeChat customer service here
Customer service link access
In [Start Access], you can find the access link of the account, or the QR code, which can be sent to your WeChat for testing
There is no parameter information such as Secret in the WeChat customer service background
You can go to the enterprise WeChat background first, find [WeChat customer service] in the application management, and that place can be opened.
However, when filling in the callback domain name address, it will report [the domain name subject and the enterprise subject are inconsistent], which is a limitation of the enterprise WeChat background.
Now go back to the WeChat customer service background, you can see the Secret and other information.