On crisis public relations in the post-epidemic era

The epidemic is raging in Shijiazhuang, and I stayed at home without incident. During the epidemic, people are vulnerable to all kinds of information. Good, bad, all kinds. For example, the positive energy and various rumors promoted by the government. This will test the government's ability to govern public opinion.
The public opinion monitoring keywords should be established at the first time, and by using big data methods to collect massive amounts of relevant data for sentiment analysis, it is easy to identify what is discussed more, and then conduct targeted guidance and processing.