1.A virtual team is working on a project for a customer with global presence. Due to organizational restructuring, the team will be reduced from 70 to 58 members. What should the project manager do?
A. Co-location the remaining team members to enhance their ability to perform as A team
B.Obtain additional funds to improve communication technology to build better understanding among team members
C. Take preventive actions by updating the project management plan with the newly available information
D. Update the work breakdown structure (WBS) and ensure that all activities are completed on time
一个虚拟团队正在为一个全球客户开发一个项目。由于组织重组，团队将从70人减少到58人，项目经理应该怎么做?
A.将剩余的团队成员集中在一起办公，以提高他们作为团队执行工作的能力
B.获得额外资金以改善沟通技术，以便在团队成员之间建立更好的共识
C.通过使用新的可用信息更新项目管理计划来采取预防措施
D.更新工作分解结构(WBS)并确保所有活动按时完成
参考答案：B
试题解析：改善沟通技术，选项中包含了获取资金然后按流程行事的概念。
2.A project is initiated by Flight-safety stakeholders to develop a solution to prevent aircraft from landing on the wrong runway. These stakeholders are concentrating on a solution for large airline. Although private pilots rather than commercial pilots are responsible for over 90 percent of incorrect runway events. What can the project manager do to ensure that the problem is effectively addressed and the intended benefits are delivered?
A. Document the stakeholders’ assumptions that concentrating on large airlines will effectively mitigate incorrect runway events
B. Meet with stakeholders to discuss how critical it is for the scope to cover the needs of both commercial and private pilot
C. Balance stakeholders perspective,concentrating first on mitigating high-profile incorrect runway landing by airline, and then focusing on private pilots at a later date
D. Adjust the project scope based on the number of stakeholders who represent large airlines
飞行安全相关方启动了一个项目，以制定解决方案，防止飞机降落在错误的跑道上。这些相关方正专注于一个针对大型航空公司的解决方案，尽管是私人飞行员(而非商业飞行员)要为90%以上的错误跑道事件负责。若要确保有效解决这个问题并提供预期的效益，项目经理可以怎么做?
A.记录这些相关方的假设，专注于大型航空公司将有效减少错误跑道事件
B.与相关方开会，讨论范围中同时涵盖商业和私人飞行员需求的重要性
C.平衡相关方的观点，首先专注于减轻航空公司层面错误跑道降落的问题，然后在以后关注私人飞行员的问题
D.根据代表大型航空公司的相关方数量调整项目范围
参考答案：B
试题解析：既然 “私人飞行员(而非商业飞行员)要为90%以上的错误跑道事件负责”，所以不应该仅仅关注于“一个针对大型航空公司的解决方案”，因此要同时涵盖商业和私人飞行员需求。
3.A project involving new national education standard is underway. During the verification of the prepared textbook, a team member discovers that some books are noncompliant with predefined project standard. Which should the project manager reference to verify this confirm ?
A. Scope baseline and quality checklist
B. Schedule baseline and quality audit
C. Project baseline and quality metrics
D. Scope baseline and quality metrics
一个涉及国家教育新标准的项目正在执行中，在确认准备好的教科书期间，团队成员发现某些书籍不符合事先定义的项目标准。项目经理应该参考下列哪一项来确认这个问题?
A.范围基准和质量核对单
B.进度基准和质量核对单
C.项目基准和质量核对单
D.范围基准和质量测量指标
参考答案：D
试题解析：“某些书籍不符合事先定义的项目标准”，应该对比范围说明书中的验收标准和相应的质量测量指标来确认。
4.A project team received new untested instructions to complete release activities, which resulted in significant project delays .After resolution of the issue, and during the lessons learned activities, the project manager senses hostility among multiple team members. What should the project manager do to ensure the lessons learned session is successful?
A. Create a nonjudgmental environment for all participants
B. Speak separately with each individual to obtain their feedback
C. Work only with the resource manager to Draft the lessons learned session
D. Postpones the lessons learned session to a later date
项目团队收到了新的未经测试的指令，以完成发布活动，这导致了项目的重大延迟。在解决该问题之后，以及在经验教训活动期间，项目经理感知到多个团队成员之间的敌意。若要确保经验教训活动取得成功，项目经理应该怎么做?
A.为所有参与者创建一个无偏见的环境
B.与每个人单独交谈以获得他们的反馈
C.仅与资源经理一起起草经验教训活动
D.将经验教训活动推迟到以后的日期
参考答案：A
试题解析：创建一个无偏见的环境，有利于总结经验教训。
5.A Quality oversight occurs, and the additional cost incurred are approved by the change control board(CCB)，The probability of further quality issues is high, what should the project manager do?
A. Update the risk register in accordance with the risk management plan
B. Update the lessons learned repository to ensure that future risks are mitigated
C. Create a cause-and-effect diagram to analyze the impact of quality oversight
D. Request support from the quality manager
发生了质量监督，变更控制委员会(CCB)批准了所产生的额外费用，但发生进一步质量问题的可能性很高，项目经理应该怎么做?
A.根据风险管理计划更新风险登记册
B.更新经验教训储存库以确保减轻未来风险
C.创建因果图以分析质量监督的影响
D.请求质量经理提供支持
参考答案：A
试题解析： 识别到新的风险，更新风险登记册。
6.During the second stage of a five-stage project, issues are encountered that must be resolved immediately,what should the project manager do ?
A. Meet with company executives and request more time to apply change control procedures
B. Identify corrective actions, understand the schedule and cost impact, and employ the perform integrated change control process
C. Quickly mobilize experts,fix the issues within the allotted time, and update the issue log, change log, schedule, budget and status report
D. Roll back stage two’s delivery, update the schedule,and inform the project stakeholders
在一个五阶段项目的第二阶段，遇到必须立即解决的问题，项目经理应该怎么做?
A.与公司高管开会，请求提供更多时间来应用变更控制程序
B.确定纠正措施，了解进度和成本影响，并应用实施整体变更控制过程
C.快速调动专家，在规定的时间内解决问题，并更新问题日志、变更日志、进度计划、预算 和状态报告
D.回退第二阶段的交付，更新进度计划，并通知相关方
参考答案：B
试题解析：确定纠正措施来解决问题，并由变更控制系统控制。
7.A crucial important project adds a new stakeholder,This stakeholder approaches each team member to obtain information about the project’s objectives and status, what should the project manager do to provide the stakeholder with this information ?
A. Invite the stakeholder to regular project status meetings
B. Email the project charter to the stakeholder then follow up with a phone call
C. Ask the stakeholder to speak with the functional manager and project sponsor
D. Ensure that the stakeholder receives all required information from team members
一个至关重要的项目增加了一个新的相关方。该相关方与每位团队成员联系，以获取有关项目目标和状态的信息。项目经理应该如何为该相关方提供这些信息?
A.邀请该相关方参加定期的项目状态会议
B.将项目章程通过电子邮件发送给该相关方，然后通过电话跟进
C.要求该相关方与职能经理和项目发起人交谈
D.确保该相关方从团队成员那里收到所有必要的信息
参考答案：A
试题解析：项目经理积极地解决问题。
8.A company is ready to re-initiate a project that was put on hold. Unfortunately, the entire project team was released. What should the project manager use to replan the project?
A. Lessons learned repository
B. Sponsors’input
C. Business case
D. Feasibility study
一家公司准备重新启动一个暂停的项目。遗憾的是，整个项目团队均已解散。项目经理应该使用什么来重新制定项目计划?
A.经验教训储存库
B.项目发起人的意见
C.商业论证
D.可行性研究
参考答案：A
试题解析：经验教训属于组织过程资产。
9.After a project meeting, the marketing manager asked to add an online service feature to the company’s website. What should the project manager do first?
A. Review the budget and incorporate the change
B. Update the change management plan
C. Execute the change control process
D. Conduct Failure mode and effect analysis (FMEA) of the requested change
一次项目会议后，市场营销经理要求在公司网站上添加一个在线服务功能，项目经理首先应该怎么做?
A.审查预算并合并该变更
B.更新变更管理计划
C.执行变更控制过程
D.对请求的变更进行失效模式与影响分析(FMEA)
参考答案：C
试题解析：按照变更控制过程来完成这一范围变更。
10.stakeholders expressed concerns about a non-colocated team’s understanding of expectations and instructions ,as previous experience with this team have resulted in rework, what communication method should the project manager implement to address this?
A. Push communication
B. Mass
C. Pull
D. Interactive
相关方表示非常担心某一非集中办公团队对项目期望和指示的理解，因为有之前与该团队合作导致返工的经验，项目经理应该釆用什么样的沟通方法来解决这个问题?
A.推式沟通
B.集中沟通
C.拉式沟通
D.交互式沟通
参考答案：D
试题解析：交互式沟通：是在两方或多方之间进行的实时多向信息交换，最好的沟通方式，所以是最佳实践。
