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首先说下这件事情，其实VPN刚开始用的不错，但是后来越来越糟心。
刚开始网速2M多，链接也挺快，刚开始满地图的VPN，但是后来几句减少，我看的时候大概有40多个，第一次，第二次只有20多个，前几天数了下只有14个了，但是每个vpn有好多服务器。
重点来了：
连接接我刚开链接香港的，但是链接不上了，然后链接加拿大的刚开始还可以后来直接越来越慢，中途试着联香港的是偶尔可以连接上。到前几天出现失败给个截图。
出去强烈的不安，我就开始退款了。（我当时主要是查资料，我买了3年的）
特此声明：此文档不针对该vpn公司，只是出于个人需求，进行退款。
以下是退款的邮件往来：
邮件详情：（由于隐私保护删除个人的邮箱）##- Please type your reply above this line -##
Your request has been updated recently. To add additional comments, reply to this email.
| NordVPN (NordVPN) Aug 7, 16:28 EEST Hello,
Let us apologize for any inconvenience you might have had. You will receive a refund within 5-7 business days, depending on your bank service transferring speed.
Do not hesitate to contact us whenever in need.
Best Regards,
Rico Aiza
Customer Support Specialist
NordVPN.com |
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| Ma_Hong_Kai Aug 7, 04:47 EEST First of all, thank you for your efforts to solve the problem, but can not find the root cause of the problem. I tried to restart the VPN client, but it didn't work. Another question is whether the integrity of the VPN can be guaranteed. I am worried that one day, the number of servers will decrease for the fourth time. Now there have been cases where the server has been decreasing (now only seeing 14 VPn nodes, Australia's nodes have disappeared), and even unable to connect. Last night, I wanted to find information. I couldn't connect again. When I used my mobile phone, I even had an inexplicable disconnection. The download speed was less than just a dozen kb. I tried to use a Japanese server and Singapore could not connect. Now all the servers I seem to only be able to connect to Canada, but I am not sure if I can continue to use it. I need a refund. ------------------ ------------------ 原始邮件 ------------------ 发件人: "support"<[email protected]>; 发送时间: 2018年8月7日(星期二) 凌晨2:28 收件人: "Ma_Hong_Kai"<@qq.com>; 主题： 回复您的机票（ID＃），主题标题退款和退款原因 ## - 请在此行上方输入您的回复 - ## 您的请求最近已更新。要添加其他评论，请回复此电子邮件。
| NordVPN（NordVPN） 8月6日，21：28 EEST 您好，
感谢您的来信。
我们可以向您保证，您有资格在购买后的前30天内获得退款，但首先，我们希望排查并可能解决您的问题。
请尝试在NordVPN应用程序设置中启用混淆服务器功能。可以按照以下说明完成：
对于Windows系统，您可以通过打开NordVPN应用程序（设置 - >高级设置 - >混淆服务器）来促进混淆服务器功能。
启用混淆服务器功能后，尝试连接到下面提到的服务器：
日本＃134-140;
新加坡＃125-131;
瑞典＃186-189;
德国＃315-318;
英国＃551-556。
如果混淆服务器似乎也出现故障 - 禁用此功能并尝试连接到标准NordVPN服务器：
Australia＃228-230;
加拿大＃391 - 395;
捷克共和国＃31;
意大利＃52-63。
假设您无法检测到提到的服务器，很可能您的服务器列表尚未更新。我们的建议是退出NordVPN应用程序并再次登录。
要连接到这些特定服务器，请单击放大镜图标，然后使用主题标签搜索国家/地区和服务器编号。
例如：澳大利亚＃229。
您可以随时查看最佳服务器：http：//support.nordfanqiang.com/#/path/1047408742
让我们知道怎么回事！
最诚挚的问候，
Thiago Pozo
Junior客户支持专家
NordVPN.com |
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| Ma_Hong_Kai 8月6日，12：44 EEST 亲爱的nordvpn朋友， 在使用开始时，VPN和连接速度都非常好，但经过一段时间的使用后，连接时间越来越长，VPN节点越来越少。现在连接失败，无法正常使用。所以申请退款。 最好的祝福！ ------------------ ------------------ 原始邮件 ------------------ 发件人: "support"<[email protected]>; 发送时间: 2018年8月6日(星期一) 下午5:42 收件人: "Ma_Hong_Kai"<@qq.com>; 主题： 我们收到了一个主题标题为“退款和退款原因” 的请求（ID ＃11） |
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| Ma_Hong_Kai马鸿凯 8月6日，12：42 EEST 亲爱的nordvpn朋友， 在使用开始时，VPN和连接速度都非常好，但经过一段时间的使用后，连接时间越来越长，VPN节点越来越少。现在连接失败，无法正常使用。所以申请退款。 最好的祝福！ ------------------ |
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此电子邮件是NordVPN提供的服务。 [KZM0ZP-RW0P] |
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| NordVPN (NordVPN) Aug 6, 21:28 EEST Hello,
Thank you for your letter.
We can assure you that you are eligible for a refund in the first 30 days after your purchase, but first, we would like to troubleshoot and possibly solve your issue.
Please try enabling Obfuscated Servers feature in NordVPN application settings. It can be done by following these instructions:
For Windows systems, you can facilitate Obfuscated Servers feature by opening NordVPN application (Settings --> Advanced Settings --> Obfuscated Servers).
After enabling Obfuscated server feature, try connecting to the servers mentioned below:
Japan # 134-140;
Singapore # 125-131;
Sweden # 186-189;
Germany # 315-318;
United Kingdom # 551-556.
If Obfuscated servers appear to be malfunctioning as well - disable this feature and try connecting to standard NordVPN servers:
Australia # 228-230;
Canada # 391 - 395;
Czech Republic # 31;
Italy # 52-63.
Assuming that you will not be able to detect mentioned servers, most probably your servers list has not been updated yet. Our recommendation would be to log out from the NordVPN application and log in again.
In order to connect to these specific servers, click on the magnifying glass icon and search for the country and a server number with a hashtag.
For example: Australia #229.
You may always check for the best servers to use here: http://support.nordfanqiang.com/#/path/1047408742
Let us know how it goes!
Best Regards,
Thiago Pozo
Junior Customer Support Specialist
NordVPN.com |
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| 马鸿凯 Aug 6, 12:44 EEST dear nordvpn friend， At the beginning of the use, both the VPN and the connection speed are quite good, but after a period of use, the connection time is getting longer and longer, and the VPN nodes are getting less and less. Now the connection has failed and cannot be used normally. So apply for a refund. best regards！ ----------------- ------------------ 原始邮件 ------------------ 发件人: "support"<[email protected]>; 发送时间: 2018年8月6日(星期一) 下午5:42 收件人: "马鸿凯"<@qq.com>; 主题: We have received a request (ID #1964981) with a subject title "refundand refund reason" |
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| Ma_Hong_Kai Aug 6, 12:42 EEST dear nordvpn friend， At the beginning of the use, both the VPN and the connection speed are quite good, but after a period of use, the connection time is getting longer and longer, and the VPN nodes are getting less and less. Now the connection has failed and cannot be used normally. So apply for a refund. best regards！ ------------------ |
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This email is a service from NordVPN.
[KZM0ZP-RW