Vocabulary
direction--instructions about what to do
immediately--without delay
detailed--contaning or including a lot of information or details
aggressive--behaving in an angery ,threatening way ,as if you want to fight or attack someone
tone--the quality of a sound ,especially of a musical instrument or someone's voice
Questios
- Have you ever given directions?
- What do you think are some of the normal ,everyday of a manger's job?
- What do you think managers should try to get better at?
Introduction
Giving team memebers directions is a normal ,everyday part of a manager's job.Using a currect tone of voice and choose the right worlds make a big difference to how team memeber follow directions. Good managers work on getting better at giving directions.Lets take a look at how they do it.
How to give direction
When a manager gives a directions.The directions should be very clear.This way,team memeber know exactly what they need to do ,and there can be no confusion .Telling team members why something needs to be done should always be part of giving directions,This way,team members have more of a reason to folllow the directions.than just because they have been told do.
Questions
- Why do you think the tone of voice is important?
- Do you know the reason for everything you do at work?
- What do you think are the most important things to remember when giving directions?
How to give directions
Should a manager tell their team mambers to do things,or should they ask?Asking someone to do something nicely usually works much better.Team members should feel free to ask any question about the directions,and to ask for help if they need it.If someone needs help to follow directions,the manager needs to know immediately.
Traning
When a manager has a team memeber who cant do something.they usually get someone else to do it or do it themselves.If there are another team who can do something,they could teach a peson who cant,to learn to do something.the person needs detailed directions,and the chance to practice following them with someone who knows what are they doing.
How not to give directions
- Telling people what to do ,instead of asking
- Using an aggresive tone of voice
- not making the directions clear
- not answering questions about the directions
- asking too many people to do the same thing
- Not teaching people what they needs to know to follow the directions
- Giving directions which people do not have enough time to follow
- not saying thank you
Question
- Do you think that asking nicely always works better than telling people what to do
- What are some of the mistakes which managers make when giving directions.
- Is there anything which you could teach other people who you work with.