先贴代码出来，解释之后再写：
create or replace procedure AGENTOPER(
------------------------------------------------------
---个人工作量统计报表
------------------------------------------------------
v_date in varchar2 --输入日期:yyyymmdd
)
as
V_OPER VARCHAR2(40) :=''; --工号
V_INTIMES NUMBER(8) :=0; --接通次数
V_OUTTIMES NUMBER(8) :=0; --呼出次数
V_INTIME NUMBER(12) :=0; --平均通话时长
V_OUTTIME NUMBER(12) :=0; --平均时长
V_TOTALTIME NUMBER(16) :=0; --工作总时长
V_FEELCOUNT NUMBER(8) :=0; --满意度参与量
V_FEELGOODCOUNT VARCHAR2(12) :=''; --满意度
v_sql varchar2(1000):='';
v_curmonth number(2); --当前月份
TYPE REF_CURSOR IS REF CURSOR;
c_workcount REF_CURSOR;
begin
delete from DB_AGENTOPER_STAT where substr(opertime,0,8) = v_date;
commit;
------------------------------------------------------------------------
--总数
------------------------------------------------------------------------
open c_workcount for 'select distinct oper from db_agent_operator g where 1=1 and substr(sid,1,8)='||v_date;
loop
<<c_workcount_mark>>
V_OPER :=''; --工号
V_INTIMES :=0;
V_INTIME :=0;
V_OUTTIMES :=0;
V_OUTTIME :=0;
V_TOTALTIME :=0;
V_FEELCOUNT :=0;
V_FEELGOODCOUNT :='';
fetch c_workcount into V_OPER;
-------------------------------------------
-----接通次数
-------------------------------------------
v_sql := 'select count(*) from (select * from db_agent_operator where opertype = 18) e,(select * from db_agent_operator where opertype = 19) n where e.oper='''||V_OPER||''' and e.phone_no=n.phone_no';
execute immediate v_sql into V_INTIMES;
-------------------------------------------
-----平均通话时长
-------------------------------------------
v_sql := 'select round((select sum(n.reserve4-e.reserve4) from (select * from db_agent_operator where opertype = 18) e,(select * from db_agent_operator where opertype = 19) n where e.oper='''||V_OPER||''' and e.phone_no=n.phone_no) / (select case when c=0 then 1 else c end from (select count(*) c from (select * from db_agent_operator where opertype = 18) e,(select * from db_agent_operator where opertype = 19) n where e.oper='''||V_OPER||''' and e.phone_no=n.phone_no)),2) from dual';
execute immediate v_sql into V_INTIME;
-------------------------------------------
-----呼出次数
-------------------------------------------
v_sql := 'select count(*) from (select * from db_agent_operator where opertype = 8) e,(select * from db_agent_operator where opertype = 19) n where e.oper='''||V_OPER||''' and e.phone_no=n.phone_no';
execute immediate v_sql into V_OUTTIMES;
-------------------------------------------
-----平均呼出时长
-------------------------------------------
v_sql := 'select round((select sum(n.reserve4-e.reserve4) from (select * from db_agent_operator where opertype = 8) e,(select * from db_agent_operator where opertype = 19) n where e.oper='''||V_OPER||''' and e.phone_no=n.phone_no) / (select case when c=0 then 1 else c end from (select count(*) c from (select * from db_agent_operator where opertype = 8) e,(select * from db_agent_operator where opertype = 19) n where e.oper='''||V_OPER||''' and e.phone_no=n.phone_no)),2) from dual';
execute immediate v_sql into V_OUTTIME;
-------------------------------------------
-----工作总时长
-------------------------------------------
v_sql := 'select sum(n.reserve4-e.reserve4) from (select * from db_agent_operator where opertype = 2) e,(select * from db_agent_operator where opertype = 3) n where e.oper='''||V_OPER||''' and e.phone_no=n.phone_no';
execute immediate v_sql into V_TOTALTIME;
-------------------------------------------
-----满意度参与量
-------------------------------------------
v_sql := 'select count(*) from db_agent_operator where oper='''||V_OPER||''' and opertype = 14';
execute immediate v_sql into V_FEELCOUNT;
-------------------------------------------
----- 满意度
-------------------------------------------
v_sql := 'select to_char(round((select count(*) from db_qos q,db_agent_operator a where oper='''||V_OPER||''' and q.sid=a.sid and q.score=''1'' and a.opertype = 14) / (select case when c=0 then 1 else c end from (select count(*) from db_agent_operator where oper='''||V_OPER||''' and opertype = 14)),2)*100)||''%'' from dual';
execute immediate v_sql into V_FEELGOODCOUNT;
begin
------------------------------------------------------------------------
--插表
------------------------------------------------------------------------
insert into DB_AGENTOPER_STAT(OPERTIME,OPER,INTIMES,INTIME,OUTTIMES,OUTTIME,TOTALTIME,FEELCOUNT,FEELGOODCOUNT)
values(v_date,V_OPER,V_INTIMES,V_INTIME,V_OUTTIMES,V_OUTTIME,V_TOTALTIME,V_FEELCOUNT,V_FEELGOODCOUNT);
end;
exit when c_workcount%notfound;
end loop;
close c_workcount;
commit;
exception
when others then
dbms_output.put_line(sqlcode||':'||sqlerrm);
rollback;
return;
end;