Chen Chunhua manager reading notes of "knowledge management"

Chapter 1 What is management

1. The most important resource is human resource management and financial resources. Management is to allow front-line employees can obtain and use resources (human and financial resources) (p.7)
2. Manage to do is to give no chance to make mistakes (p.10) From the economic point of view, understanding selfishness and greed; from the perspective of behavioral science, understanding lazy.
3. Management is the distribution of power, responsibilities and interests, must be powers, duties and interests decile, decile become a triangle.
4. Taylor in "Principles of Scientific Management," a book clearly set forth the principle of force to get the maximum labor productivity four words:
   • The scientific division of work elements
   • Staff selection, training and development
   • Regular communication with employees
   • Managers and employees are entitled to equal work and responsibilities range

Chapter 4 What is leadership

1. As a management function, leadership means of influence to play a role rather than jobs.

2. Influence consists of two parts: the first is power, and the second is a personal charm

3. Generates power influence reflected from five angles: legal rights, experts right, the right to reward, punish rights, the right to rule

4. Charisma consists of five elements: appearance, similarity, goodwill return, knowledge, abilities

5. Similar personal charm and the means to keep the crowd rather than distinctive identity. Many managers always want to go beyond their own groups, can be smarter than the people around, the more accurate judgment can be beyond people's ability to lead the two, it was special. But this understanding is wrong, because only agree will have an impact on the real leaders are integrated into the community to gain acceptance. ...... you must train yourself, do not pursue any occasion, prove that he is right, but to help people around to make the right judgments and choices in the best possible conditions.

6. A golden rule of interpersonal relationships: how you want others to you, first of all how you look to others

7. Leaders and managers of the differences:

leader	Supervisor
Entered into a direction	Solve the problem
Team building	keep it steady
For Change	Operating under Chapter

8. But the best do not need to manage their own empathy, communication needs empathy, management does not need
9. Leadership skills include three aspects:

• Interpersonal skills, including interpersonal skills, organizational skills, and conflict resolution skills
• Conceptual skills, means that managers can understand the complexity of the entire organization and my ability to work for any part of the internal organization, including information processing capabilities and ability to make decisions
• Technical skills