The era of information explosion, the Internet company's operation and maintenance personnel have to handle thousands of messages per day. How to handle this complex situation? The face of the operation and maintenance of various events, to get enough warning information, a single monitoring system is often not enough. The alarm problem, and if not found and treated, it is easy to receive customer complaints.
Storm warning
Storm warning, information can not aggregate
The ever-changing professional monitoring software gradually come out, more and more tools to become more focused in terms of monitoring alarms, extreme. 91% of operation and maintenance team used simultaneously with a variety of monitoring tools that will send hundreds of alarms each day. Unfortunately, before these alarm triggers, only 27 percent of the team will do something about aggregation and filtering. So therefore what will be the consequences of it? Miscellaneous and complex alarms, each member will increase the burden of operation and maintenance team, the operation and maintenance personnel are often in a state of exhaustion.
If this continues, the team will be inundated with endless alarms. Operation and maintenance engineers are hard to understand, what alarm information is the most critical? What alarms are repeated alternative? What alarms is negligible and purged? So handle alarms become the most difficult thing, but the time delay in dealing with the intricacies of the invalid alarms, fault lost the information really needed attention. Consequence is that the user's anger ignited, it is difficult to remedy.
As noted above, most of the operation and maintenance team purchased several monitoring system for monitoring application performance, but it can lead to network failure, the server overwhelmed, staffing and so on can not keep up. In addition to an excessive number of installed monitoring system, the traditional way of monitoring also has been a big problem. Since the manual too inefficient, albeit Email propagating in high-risk event alarm convey a very slow, but in the team communication is also often forced to be widely used. E-mail not only a clear warning to remind the concept can not allow users to effectively track the source of the alarm invasion.
And operation and maintenance personnel from the email, often not much useful to analyze the value, meaning it can not really measure up system health. There are many IT teams often rely on Excel spreadsheets to take notes, manage, monitor alarm events. It is bound to do so in the regulatory system, but wasted a lot of valuable time. According to incomplete statistics, more than half of the operation and maintenance team for their alarm monitoring systems miserable.
Screening is important not alarm event, a huge challenge for business
Alarm Event
Research survey showed that 85% of the operations teams have had extremely serious missed alarm events, and 99% of people recognize the warning left out of their business have potential and huge risks. The alarm lose out often lead to a series of problems, can not afford to deal with it will be very likely to cause downtime slack, but such problems can rapidly degrade the user experience, dramatically reduce corporate earnings, leading to even greater commercial enterprises face threats .
Thus, a powerful weapon alarm monitoring in commercial data today, plays a key role. Then the face of such problems, operation and maintenance personnel What can we do? It is not all in addition to a single monitor system performance, is complex and difficult? Is there a simple alarm, 100 sets of long, short row of ten thousand, to do alarm information classification and division of labor, and can be automated upgrade it?
Alarm compression tools, in contrast, operation and maintenance personnel or try Cloud Alert
Alarm information explosion, operation and maintenance Liberation Cheats!
The following two properties is particularly critical: first, the need to make a stack-style uniform and reasonable arrangement and planning in response to an alarm event, the alarm will maximize compression, the root of the merger of information, low-end to avoid invalid alarms. Second, with automatic upgrade feature, be able to put the best solution in the most appropriate environment to use, and layer by layer classification assigned to a particular candidate. Continuously adjust and optimize the time management process to ensure maximum benefits to the operation and maintenance team. China has a called Cloud Alert tool to have this kind of function, operation and maintenance personnel could have a try.
The importance of the alarm monitoring is self-evident, and find the pain points in an orderly manner the next step to be able to better improve alarm response mechanism.
Cloud Alert is a leading global provider of intelligent enterprise operation and maintenance Rui like cloud the company's products, is also more professional SaaS model of cloud alarm platform , integrated domestic and international mainstream monitor / support system for centralized processing of all IT events on a platform to enhance the IT reliability. For more information, please visit Cloud Alert's official website .