The regional electronic taxation bureau is an important channel for the local taxation bureau of the State Administration of Taxation to provide tax payment services to the outside world. It is an important platform to improve the satisfaction of taxpayers and improve the business environment. Continuous promotion and use have basically realized more comprehensive online processing functions, simpler processing procedures, more tax channels, more standardized taxpayer business audits, more unified management models, and more standardized operating procedures. It has gradually become the taxpayer of the city. It is one of the main channels for handling tax business with payers.
The goal of the operation and maintenance project of the tax law enforcement audio-visual recording information management system is to fully implement the whole-process record system of law enforcement, ensure the stable operation of the system, and the smooth progress of the performance assessment of the three systems, maintain and improve the management function of reconsideration litigation cases, and standardize tax law enforcement work. In order to ensure the safe and stable operation of the system, provide high-quality services to taxpayers, payers and tax authorities, solve problems encountered by users in a timely manner, and perform work such as system operation monitoring, data operation and maintenance, system release, and business consulting , so improve the operation and maintenance of the system.
The Electronic Tax Bureau is constructed according to the construction norms of the State Administration of Taxation, providing an online tax service hall with more powerful functions and more convenient tax handling. The system mainly includes five modules: My Information, I Want to Do Taxes, I Want to Inquire, Interaction
Center and Public Service, providing taxpayers with functions such as online handling of matters, declaration and payment, information query and message reminders.
Project Objectives
By investing human resources in operation and maintenance services, we can meet the needs of the regional electronic taxation bureau and Tianjin tax law enforcement audio-visual recording information management system in terms of operation and maintenance services, meet the requirements of the State Administration of Taxation and the local taxation bureau, and better meet the tax requirements The needs of people, payers, and tax authorities.
Project Description
It mainly includes two types of operation and maintenance work, one is technical operation and maintenance, which guarantees the operation and maintenance of the system operating environment, ensures normal operation, and ensures that taxpayers, fee payers, and tax officials can handle relevant business within 24 hours. Internal work is handled through the electronic tax bureau; the other is comprehensive business operation and maintenance supported by technology.
1. Project management
Arrange full-time project management personnel to organize and coordinate the overall operation and maintenance work, including communication with the bureau and internal departments of the operation and maintenance service provider, etc., and reasonably arrange the development of operation and maintenance work.
2. System status check and monitoring
Check the operating system, database system, middleware, other software systems supporting system applications, network protocols, and platform software systems; analyze log files generated by the system; report and coordinate solutions to possible or existing problems in the system in a timely
manner .
3. System upgrade deployment implementation
According to the implementation requirements of the system upgrade of the operation and maintenance project, cooperate with the system deployment and implementation, and do a good job in the version management of the upgrade patch.
4. System operating environment maintenance
Perform operations such as building, configuring, and security hardening operations on operating systems, database systems, middleware, and other software systems that support system applications, network protocols, and platform software systems.
5. Database operation efficiency optimization
Monitor the execution efficiency of database operations, analyze database logs, and deal with inefficient and potentially blocking database operations in a timely manner to ensure that the database remains in good condition and supports the normal operation of the system.
6. Business support
Responsible for coordinating and handling the problems reported by various channels during the system operation and maintenance process, including various problems raised by the business department of the Municipal Bureau, grass-roots branches, 12366 hotline, local characteristic software hotline and other units.
7. Data maintenance
For erroneous data caused by data migration, application system program errors, system operation errors, etc., if it cannot be modified through the foreground, it needs to be operated and maintained in the background, data backup is done, and scripts are written to modify the data in the background.
8. Information statistics and document writing
Complete all kinds of normalized or temporary data statistics, report filling, text reports and other requirements of the General Administration and the Municipal Bureau for the operation and maintenance projects.