Learn the basics of foreign trade white must have, not only better able to carry out foreign trade operations, timely answers to a variety of customer difficult problems, but also take the customer to determine whether professional, in case you encounter scam to defraud the cargo business.
First, to regulate Products
Products on display for the conduct of the importance of foreign trade business, precise and comprehensive product displaying the content it easy for customers to quickly access product information efficiently, is more conducive to a single.
1. Product Information clear, complete and accurate title, it does not need to advertise products or clever title shaking, precision direct title to help customers get information quickly.
2. Products have clear details, product images show, the best all-round display products advantages, to customer will be able to see the picture there is cooperation needs, if such products has sent a shipment to be collected during the inspection appeared problem, products made on a before and after comparison chart, more professional degrees.
3. Product description complete. Information such as type, size, material, and other accessories. As far as possible in tabular form tiled display, a visual presentation of product information detail table, through the details to impress customers.
Second, it must promptly file transfer
Effective and rapid transfer of large files, customers can more easily obtain product information, the same time period, customers may conduct inquiries and more foreign businesses, if you can in this period of time, quickly send their products to show the advantages of file, distinguished from other trade counterparts.
It is recommended to use cloud radium-speed transmission, the network disk tool, set transmission, management, storage as a whole, large-capacity file transfer free for individual users, to reduce costs, need to transfer out if the software can also be achieved. His transfer speed and cost-effective document management, document management helps us to quickly find product information, more convenient and effective categorize products, transmission speed, 5GB will be able to transmit documents 24 minutes, relative to peers, this speed is really very moving, people pay more attention to foreign trade and free storage function, after all product categories was relatively large.
Third, timely and quick reply Online Inquiry
Since the vast majority of our customers are foreign trade customer contact, get inquiry of the time difference with sex, in order to promptly respond to inquiry, the best guarantee to reply inquiry within the customer's active time, usually online at night time is 10: 00-- 4:00 am, the time-line can improve into a single rate.
At the same time, due to the diversification of customer inquiries objects may simultaneously inquiry with a number of foreign trade counterparts, so rapid response inquiry to get more trading opportunities.
Fourth, the precise reply inquiry
Some trade white, finally met the customer's inquiry, too easily excited, and then began to introduce the product advantages of fall, and then scare the customer inquiry, because there is no precise reply to a message, the smaller the chance of ultimate success of customer purchases. For accurate responses need to do these points:
1. accurately answer customer questions, it can be included with a small amount of product advantages, but it is recommended not too redundant, answering mainly straightforward.
2. determine the precise customer demand, targeted marketing of products, based on customer buying intentions accordingly recommended, only recommend a company selling products is not desirable. It requires a combination of customer demand, or cause you do not give customers the illusion of this product, and then into a single missed opportunity.
3. Recommended only their own products, do not judge peer products, you can be on display product images, product placement detail comparison chart, showing professionalism. But criticized other undesirable products.
4. Focus on Customer Experience sense, effective and fast service to better enrich customers experience a sense.
Fifth, timely analysis of the reasons single unpaired
For inquiry, whether or not as a single, should do the appropriate file management classification, if the product unpaired single, unpaired single reason you want to summarize some time, if the product itself is defective, there will be more targeted to improve the product reflect professionalism. If the reason for the price, a certain level of discounts to attract customers into a single.
Sixth, into a single analysis
Promptly collect customer repeat purchase rate, helps to distinguish the quality of customer, it is important to consider the standard of products and services, the proposed aggregated data once a week.
Refund rate analysis, some products because of quality problems or other defects in the service, easily lead to customer refund, the data from the data analysis point of view look at product quality, timely check the quality and maintenance of goods and services, to better maintain the link between the customer.