IDC room operation and maintenance experience

A .IDC room operation and maintenance
  problems IDC room operation and maintenance can be said to be involved in all aspects, in short, be summarized into five areas: information statistics, host monitoring, hardware maintenance, system maintenance and network maintenance. IDC room operation and maintenance is to deal with these issues.
  
II. Operation and maintenance engineers need the skills and quality of
  operation and maintenance engineers is a set of IT skills in a variety of jobs, systems, networks, answers to questions, all aspects of storage, protocols, requirements, development, testing, and security all need to know some even need to be familiar with some aspects even proficient.
  Terms of personal qualities need to have team communication and collaboration capabilities; the work to be bold but cautious, innovative but yet calm; in communicating with customers, understanding customer problems to be patient and try to answer on the spot; in addition, rapidly changing IT industry, operation and maintenance engineers need to have the initiative, execution, resistance to stress.
  
III. Stratified operation and maintenance
  of modern Internet has entered the era of cloud computing, cloud computing is an inevitable trend, we also have a large room in a cloud computing server, hierarchical classification us on the issue of operation and maintenance phase of cloud services should contact, in order to maintain, so, IDC room operation and maintenance should be divided into the following three levels:
  1. infrastructure maintenance: protect normal operation of equipment, clean room environment suitable.
  2. The coupling layer services: unified management system, command system and monitoring system. In this layer should be familiar with load balancing and backup technology.
  3. The application layer services: customers own application software for maintenance.
  
Four room operation and maintenance system of
  the engine room during the daily operation and maintenance, operation and maintenance personnel need to deal with on the server / shelves and handle server failures and other issues, in order to make room in the daily operation and maintenance process run smoothly, we need to establish a technical system:
  1. monitoring system: powerful sound monitoring system, so that real-time protection for the engine room and out of the safety and everyday situations.
  2. Fault Management Architecture: daily encountered server failure or customer repair, operation and maintenance personnel can do rapid response and timely deal with the problem.
  3. statistical system: the engine room of tens of thousands of servers, verify the configuration information for each server, operating conditions and environmental conditions, these are relationships with security equipment, statistical systems can help us understand this information and improve the efficiency of operation and maintenance personnel to avoid making mistakes.
  4. Automated system: operation and maintenance staff to help deal with some of the basic problems and improve the efficiency of our deal with the problem and improve the management efficiency of the engine room.
  
V. How to become a qualified operation and maintenance engineers?
  Every data center in operation and maintenance engineer must be qualified operation and maintenance engineers, subject to the following fourth rule in their daily work:
  1. The server running the engine room statistical information, such as the upper and lower frame, troubleshooting, monitoring, recording, and out staff records.
  2. Monitoring, as an important means room safe, operation and maintenance personnel need to be familiar with and master the use of monitoring software, the use of monitoring software to locate the fault point, the initial reaction cause of the malfunction.
  3. Proficiency, innovative thinking. Improve the efficiency of operation and maintenance, to solve the problem.
  4. Planned work at work, trying to work within the program to achieve, do not make excuses.