Catalyzed by the brutal growth of new services such as cloud computing and 5G, the scale and capacity of computer rooms are also expanding at a double speed. The security of the computer room is the foundation of business development. Improving the safety and management efficiency of equipment in the computer room and avoiding accidents caused by human factors is a necessary prerequisite for the operation and maintenance of the computer room.
Safe production is more important than Mount Tai. In addition to daily scientific protection, Chinese and foreign operation and maintenance have also consistently approached metaphysics.
Knowing the nature of work, it seems that it is not difficult to understand this phenomenon.
Those things about the operation and maintenance of the computer room
Computer room on duty--trivial and important
The on-duty of the computer room is an indispensable part to ensure the real-time connectivity and availability of the network and the normal operation of the access switches, aggregation switches and core switches. Record whether the port of the network switch can be used normally, whether the forwarding and routing of the network are carried out normally, perform the performance detection of the switch, evaluate the overall network performance, optimize the utilization rate of the network, and propose network expansion and optimization suggestions.
Monitor the daily operation status of security equipment, check the logs of various security equipment, record key events, determine the cause of security incidents and solve them, find problems in time, and prevent problems before they happen. Record the operating data of the equipment, such as configuration data, performance data, and fault data. The formation of reports is convenient for statistical analysis, network system analysis and early prediction of faults.
Daily inspection - keen predictability
The service item of comprehensive inspection of equipment and network. The purpose of patrol inspection is to find hidden dangers as much as possible and ensure the stable operation of equipment. At the same time, early warning and solution suggestions are put forward in a targeted manner to minimize the risk of system operation.
Unexpected events--perfect emergency response strategy
Sudden interruption or failure that seriously affects the business, such as downtime, data loss, business interruption, etc., can be quickly responded and processed, and the business system can be restored in the shortest time to minimize losses. In daily operations and maintenance, it is difficult to completely avoid emergencies. Therefore, it is necessary to design a comprehensive emergency response strategy.
(A tribute to the equipment of metaphysics: obediently)
System inspections should regularly check the operation of each hardware device and application software, and at the same time do a good job of daily incremental data backup and regular full backup.
Efficient O&M evolution from traditional to intelligent
Utilize the capabilities of advanced new technologies such as AI and big data, and improve the efficiency of operation and maintenance management through a professional operation and maintenance management system with intelligent and process-based technical means.
In addition to supplementing the shortage of manpower, it provides an intuitive, real-time, efficient, and friendly visual monitoring system interface, clearly displays the monitoring objects, and forms a whole, easily controls the overall situation, and efficiently responds to emergencies. The operation and maintenance of the computer room has evolved from traditional to intelligent. Early warning and global analysis, focusing on equipment performance status, to achieve service optimization. Quickly restore the failure time and improve the quality of operation and maintenance services.
In response to the ever-changing operation and maintenance requirements, LinkSLA provides one-stop, customized IT operation and maintenance services.
-- Establish a comprehensive and agile monitoring system
Integrate all assets into the monitoring system to monitor the status and performance of each resource node in real time. Real-time monitoring of information such as the temperature and humidity of the computer room, the operating status of the power system, network equipment, host performance, and space capacity, and by displaying the operating status of the system, it can efficiently deal with large-scale infrastructure, network equipment, servers, storage, and applications wait. Real-time or periodic task inspections can be performed, and inspection results can be exported to word for archiving. Engineers can add suggestions, risk warnings, etc. in the form.
-- Quickly discover and locate problems and improve the quality of business operation.
Asset lifecycle management: Provides effective, accurate, and timely "component-level" IT asset information. Monitor the health of the system from a business perspective, and display the operating status of each asset, business topology, alarm list trends, etc. through the system view. When a fault occurs, it helps engineers quickly diagnose the fault and improve the quality of system operation. Good operation and maintenance not only play the role of "fire extinguishing", but more importantly, can detect loopholes in advance and prevent problems before they happen; post-event control is not as good as in-event control, and in-event control is not as good as pre-event control;
-- Incident management— supervision, management and control are in full bloom
"Monitor" full-stack monitoring, integrating multi-dimensional data such as alarm events, performance indicators, logs, and capacity from a global perspective, focusing on finding fault nodes; "management" is to cooperate with asset changes and event processes; "control" focuses on enhancing reliability and reducing failures .
The scene closed loop can ensure that fault events can be tracked and resolved in a timely manner.
-- AI machine learning algorithm - accurate and timely
Realize scenarios such as precise alarms, anomaly detection, root cause location, and capacity analysis.
Intelligent abnormal alarms, alarm confirmation based on dynamic thresholds, abnormal detection of massive timing indicators, and rapid response to faults: problems can be found and solutions can also be provided.
-- Establish a common knowledge base
Contingency strategies for common technical failures and emergencies are included. In the event of an emergency, the technical support staff can obtain the corresponding emergency strategy from the knowledge base, and provide relevant solutions based on the specific situation of the user to reduce the impact of the emergency on the user's daily application.
In addition to the efficient operation and maintenance monitoring platform, we also provide 7*24 online duty, equipped with moc experts and second-line expert teams, to improve incident response and processing efficiency, and greatly reduce labor costs and expert technology costs.
Behind the high efficiency and cost reduction is strong technical support. What LinkSLA intelligent operation and maintenance housekeeper delivers is not only a platform, but also a set of sustainable improvement operation and maintenance mode, which can increase value for users, improve operation and maintenance efficiency, and reduce operating costs.