You little friends, today I share the theme of how to communicate effectively. As a project manager in the daily work process, project manager of communication will occupy almost 80% of the time, an efficient and effective communication skills are essential for the project manager to share with you today some communication skills in attention.
First we look at the definition of PMI given communication, communication means in every possible way to send or receive information, or by communication activities (such as meetings or lectures), or by way of a workpiece (such as email, social media , project reports or project documentation).
Next, I'll share the first technique, namely written communication during the time the application 5C principle, can reduce misunderstanding, but pay attention to understand the error can not be eliminated:
1) correct grammar and spelling. Improper grammar or spelling mistakes, distracting, and may distort the meaning of information, reduce credibility.
2) Simple expressions and no superfluous words. Concise and well-organized information capabilities reduce the possibility of misunderstandings information intent.
3) the purpose of clarity and presentation (for the needs of readers). Be sure to include content to meet the needs of the audience and stimulate their interest in the information.
4) thinking logically coherent. Writing ideas coherent, and the use of terms such as "Introduction" and "Summary" subheadings throughout the written document.
5) to undertake a controlled statements and ideas. You may need to use an icon or summary statement and undertake to control ideas.
Then share a few tips in their daily work and life in the attempt to apply, you will find that will bring not the intention of communication effects.
1) active listening. Keeping with the speaker interaction, dialogue and summarized in order to ensure effective exchange of information. As a project manager, a qualified listener is particularly important.
2) understand the cultural and personal differences. Enhance team awareness of cultural and personal differences in order to reduce misunderstandings and improve communication skills. Chinese multi-ethnic, each nation has its own cultural characteristics, so learn to respect differences and cultures.
3) to identify, manage and set the desired parties. Consultation with stakeholders and interested parties in the community to reduce the contradictory expectations. Especially for key stakeholder expectation management is more important.
4) strengthening skills. Team members carry out the following activities to strengthen skills.
a) to convince the individual, team or organization to take action.
b) motivate and encourage people, or helping people reshape confidence.
c) to reach a consensus through consultation and approval or mitigate delays in decision-making.
d) conflict resolution, to prevent damage to the environment.
Finally, it little friends to keep in mind the following three points was to test the validity of the basic properties of communication.
1) the purpose of communication must be clear.
2) try to understand the communication receiver, to meet their needs and preferences.
3) to monitor and measure the effectiveness of communication.